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Polycom VVX 501

User Guide

Polycom VVX 501 User Guide22

Polycom VVX 501 User Guide

Thank you for choosing Rogers Unison. This document will provide you with guidance

on how to utilize Rogers Unison features on the Polycom VVX 501 phone.

Transfer Calls

1. When you are on an active call, press the key on the display.

2. Enter the number you wish to transfer the call to in the dialer screen and press

the key on the display

3. For a blind transfer, press the key on the display immediately

4. For a warm transfer, press the key on the display after the line is picked up

Hold Call

1. When you are on an active call, press the button on the screen.

2. To resume the call, press the button on the screen

Pull Call

1. When you are not on a call, or when a current call is on hold, press the button

beneath the key on the display

2. The call will be pulled to the phone

Retrieving Voicemail

1. Press the button on the screen

2. You will see the number of messages you have on the display screen.

Press the button to call the voicemail system

Conference Calls

1. When you are on an active call press the button on the display

2. When you see the dial screen, enter the extension or 10 digit number and press

the button to dial

3. Once the other caller has answered, press the again to have them join the call

4. Repeat the process to add more people (up to ﬁve additional)

Polycom VVX 501 User Guide33

End Calls

1. When you are on an active call, you can hang up the handset, press the speaker

phone button or press the button on the display to end a call

**To end a call on hold, ﬁrst resume the call then follow the steps above

Answering Calls

1. If you are not already on a call, you can pick up the handset, press the speaker phone

button or press the button on the display to answer a call

2. If you are on a call, press the button on the display to answer a call

Making Calls

1. If you are not already on a call, you can pick up the handset, press the speaker phone

button or dial the number to make a call

2. If you are on a call, press the button on the display to make another call

View Received/Missed/Placed Calls

1. Press the button to access your call log

2. In the log, you can ﬁlter by call type (Missed/Received/Placed/All) using the button

Enable/Disable DND

1. Press the button on the side of the phone

2. Press the button the screen to activate DND, and press again to turn o

3. In the upper right hand corner of the screen, you will see this symbol which

indicates it is active

4. Repeat this process to disable DND (the symbol will no longer appear)

Service subject to certain important 9-1-1 emergency callback limitations. Standard wireless

usage (including but not limited to airtime, long distance, roaming and pay-per-use

services) charges apply accordingly. Visit Rogers.com/terms for full Terms and Conditions.

Thank you for choosing

Polycom VVX 501