5MAINTENANCE AND WARRANTY
5.1General
No regular maintenance is required on this product or anyofits sub-units. In the
case offaults, first checkthe regulated power supplies using the PSU monitor
points.
5.2Warranty
HARDWARE PRODUCTS
Hardware products are warranted for aperiod oftwoyears fromthe date of
shipment. During this period Pro-Bel, at its discretion, will repair or exchange
products proved to be defective providing that the products are returned to
Pro-Bel, carriage pre-paid. The companywill use its best efforts to ensure that
returned itemsare repaired and despatched within the ten working daysof
receipt. Third partyitems, including PC hardware or anyoutsourced equipment
is limited to the original manufacturers warranty, typicallyone year.
SOFTWARE PRODUCTS
Software Products are warranted for aperiod ofninetydaysfromthe date of
shipment.During this period Pro-Bel undertakes to rectifyproducts proved not
to conformto the published specification provided with the product, when used
in accordance with PC hardware and operating systems approved byPro-Bel.
Loans
Within the warrantyperiod, the companywill, at its discretion and subject to
availability,provide loan units pending the repair ofreturned items. loans are
offered on ano charge basis providing that the loan units are returned to
Pro-Bel within aperiod oftwentyone daysfollowing the date ofdespatch ofthe
repaired items. In the event that the loan units are not returned within this
period, the loan units will be subject to amonthlyoverdue charge, details of
which are available on request. carriage charges applyto all loans.
NON WARRANTY PERIOD
Outside the stated warrantyperiod, the companywill use its best endeavours to
rectifyequipment failures through the provision ofspare parts or in house repair
services.
Loan units mayalso be provided subject to availability.All services and carriage
costs are subject to ascale ofcharges, details ofwhich are available on
request.
WARNING: Ensure that anyreturned unit is adequatelyand appropriately
packed; for example, do not pack static sensitiveproduct in common
polythene.
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