Promise Apollo Cloud 2 Duo Manuale utente

Apollo Cloud 2 Duo!

Storage and Sharing. Reinvented.

Welcome to Apollo"1!

Introduction"1!

Unpacking your Apollo"1!

Requirements for Apollo use"1!

Detailed Speciﬁcations"2!

Back of Apollo Cloud 2 Duo"3!

Front of Apollo Cloud 2 Duo"4!

LED Deﬁnitions"5!

Hardware Setup"5!

Connecting Apollo"5!

Connecting the Power"5!

Connecting the Network Cable"6!

Example Hardware Setup"6!

Using the Apollo Cloud App"7!

First Time Setup"7!

How to Download and Launch Apollo Cloud App"8!

Claiming Apollo with QR Code"9!

Claiming Apollo with Auto Search"14!

Claiming Apollo with Manual Find"18!

Apollo Cloud App 2.0"23!

Add Content, Create Folders and Manage Files"24!

Adding Photos From iPhone"24!

Files by Category"26!

Using Camera Rolls"27!

Using Smart Albums"28!

Managing Members"29!

Adding New Members"29!

Removing a Member from Apollo Cloud"32!

Setting a Storage Quota for Members"33!

Sharing Files"34!

Sharing Folders with Members"34!

Sharing Public Folders"37!

How to View Shared Files"39!

Delete a Member from Apollo Cloud"40!

Using the Trash Can"41!

Delete Files"41!

How to Open the Trash Folder"42!

How to Restore Files from the Trash Folder"43!

How to Permanently Delete Files"44!

USB Operations with Apollo"45!

USB Drive Requirements for Apollo Backup/Restore"45!

Backing up Apollo Content to USB Storage "46!

Restoring Content from a USB Storage Device "49!

Transferring Content from a USB Storage Device"51!

USB Transfer with Apollo App"51!

USB Transfer with Apollo Utility"53!

Using Apollo Mirror"55!

Using Apollo Mirror with the App"55!

Using Apollo Mirror with Apollo Utility"59!

Apollo Maintenance"62!

How to view device status information "62!

How to Change Device Name"63!

Updating Apollo Firmware"65!

How to Get Notiﬁcations"66!

Sign Out of Apollo Cloud App"67!

Using the Apollo Utility"68!

Navigating the Apollo Utility User Interface"69!

Using the Apollo Utility Desktop Icons"70!

Content in the Apollo Folder "71!

Searching Content to View in Apollo Utility"72!

Sorting Content to View in the Apollo Utility "72!

Keyboard Shortcuts for Handling Files "73!

Drag and Drop File Transfers"73!

USB Transfer, Backup and Restore with Apollo Utility"73!

Using Quickview for Picture Files"73!

Using Apollo Music Player"74!

Changing the Device Name in Apollo Utility"75!

Changing the Sync folder in Apollo Utility"76!

Viewing Events in Apollo Utility"77!

Viewing Software Version and Settings "78!

Reset Apollo"79!

Hardware Repair"80!

Hard Drive Replacement"80!

Drive Failure Indicators"83!

Contacting Technical Support"84!

Limited Warranty"86!

Disclaimer of Other Warranties"86!

Your Responsibilities"87!

Returning the Product For Repair"87

Welcome to Apollo

Introduction!

Thank you for purchasing the Promise Apollo Cloud 2 Duo. This user document is intended as

a basic guide to setting up and using your new Apollo. In addition to this material, Promise

provides several How-To videos available online. You can access these videos and other user

support through the Apollo Cloud interface on your iPhone, Mac, PC, or Android device. !

Unpacking your Apollo!

Carefully unpack the box and make sure the Apollo package contains the following items:!

•Apollo Cloud 2 Duo!

•Ethernet Cable!

•AC Power Adapter!

Requirements for Apollo use!

In addition to the items shipped with the device, you need these items before you can setup

and use the Apollo: !

1. An Internet connection. This can be a broadband router or oﬃce network with an Internet

connection. The recommended minimum Internet connection speed (upload AND

download) for Apollo is 4Mbits/sec. !

2. Any one or more of the following devices:!

•Smart phone: iPhone (iOS 9.0 or later), Android (Android 5.0 or later) !

•Tablet: iPad (iOS 9.0 or later), Android (Android 5.0 or later) !

•Computer: Mac OS X (10.10 or later), Windows (Vista, 7, 8,10) !

1

Important !

For the best user experience, the minimum Internet connection

speed (upload AND download speeds) recommended is 4

Mbits/sec.

Detailed Speciﬁcations!

Speciﬁcation

Description

Storage Disks

Two 3.5” Hard Disk Drives, 4 TB each

Storage Capacity

RAID1: 4 TB / RAID0: 8 TB

AC power adapter

Input: 100~240V 50-60Hz , 0.9A (AC) Maximum !

Output: 12V, 3A (DC) Maximum

System Fan

4000 RPM; 12V, 60 x 60 x 10 mm;

RAID function

RAID 0, 1

OS Support

iOS 9.0, Mac OS 10.10 or later !

Android 5.0 or later !

Windows 7, 8, Vista, 10

USB Port

One USB 3.0

LAN

One Gigabit (1G) Ethernet port

Temperature

Operating: 5° ~ 35° C (41° ~ 95° F)

Humidity

Operating: 10% ~ 95% non-condensing

Storage: 5% - 95% non-condensing

Dimensions

123 x 213 x 137 mm (4.8 x 8.4 x 5.4 in)

Weight

2.3 kg (5 lbs)

Certiﬁcation

FCC, Canada ICES-003, CE, BSMI, VCCI, RCM,

KC, IECEE CB, cTUVus

Warranty

2 year limited warranty

2

Back of Apollo Cloud 2 Duo&

3

Link LED

Yellow light indicates a

connection. If there is no

connection, this is dark.

Check both ends of the

cable to make sure they

are securely attached to

the ports.

Link Speed LED

Green light is 100 Mbps

Amber light is 1000 Mbps

Power input

Use the AC power adapter

shipped with your Apollo

USB 3.0 port

You can use this to back

up data on your Apollo.

Connect to a USB

memory device to transfer

back up data.

Ethernet port

Connect this to your router

or local network (LAN).

Make sure it will be able to

connect to the Internet.

Front of Apollo Cloud 2 Duo&

4

Capacitive touch

LED button.

Did you know

When the Apollo is in sleep mode, the LED changes from

dim to bright slowly in a repeating pattern.

LED Deﬁnitions!

Hardware Setup

Connecting Apollo!

Follow the instructions below to connect the network cable and AC power adapter to the

Apollo.!

Connecting the Power!

Attach the AC adapter power cord to the power insert on the back of the device. Plug the other

end of the adapter into a suitable power source.&

Color

Description

Green

Green light indicates the unit is powered on. A ﬂashing green light indicates it is booting

up or trying to connect to the public server. When the Apollo is in sleep mode, the LED

changes from dim to bright slowly in a repeating pattern. To wake up the Apollo when it

is in sleep mode, you can access it remotely using the Apollo Cloud App. If you are near

the device, you can also touch the power button on the front to wake it up. !

Note that if you use the power button to manually shut down Apollo, you will need to

touch the power button to power on.

White

White light indicates the unit has been claimed. The white light will ﬂash when there is

activity from a user, or when it is ﬁnishing the registration process with the public server.

Orange

Orange light indicates that the Apollo might not be available for use. This can be

because it is updating system ﬁrmware, transferring content to a USB drive, or

rebuilding the RAID. !

DO NOT power oﬀor unplug the power when the LED is orange. A sudden power loss

during the process can damage the device or result in data loss.

Red

Red light indicates a hardware failure. This can be the system fan or a failed hard drive.

White &

Green

Alternating white and green light indicates the unit is ready to be claimed. It is booted up

but has not been claimed or conﬁgured.

White &

Orange

Alternating white and orange light indicates the connection

5

Caution !

You must use the AC power adapter shipped with the device. Using

a diﬀerent power adapter can damage the device or might present

an electrical safety hazard. !

Connecting the Network Cable!

Use the included Ethernet cable to connect to the network port on the back of the device.

Connect the other end to a networking device that allows the Apollo to connect to the Internet,

such as a broadband router, or oﬃce Ethernet LAN that is connected to the Internet. !

The Apollo does not require conﬁguration of network settings or any other settings for

initial system setup. Just make sure it has an available path to the Internet.

Example Hardware Setup!

6

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