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SUPPORT AND WARRANTY
PRYME Radio Products warrants this product against defects in materials or workmanship for a
period of one year from the date of retail purchase. PRYME will repair or replace a defective unit, at
our option, without charge for parts or labor. The limited warranty is extended only to the original
purchaser and is valid only to consumers in the United States and Canada. It does not cover damage
or failure caused by or attributable to Acts of God, abuse, misuse, improper or abnormal usage,
faulty installation, improper maintenance, lightning, or other incidences of excessive voltage, or any
tampering or repairs by other than a PRYME authorized repair facility.
It does not cover replacement of consumable parts, transportation costs, or damage in transit.
Repair or replacement under the terms of this warranty does not extend the terms of this warranty.
This warranty can only be modified by an officer of PRYME Radio Products, and then only in writing.
Should this product prove defective in workmanship or material, the consumer’s sole remedies shall
be such repair or replacement as provided by the terms of this warranty. Under no circumstances
shall PRYME Radio Products be liable for any loss or damage, direct, consequential, or incidental,
arising out of the use of or inability to use this product. Some states do not allow limitations on how
long an implied warranty lasts or the exclusions or limitations of incidental or consequential
damages, so the above limitations or exclusions may not apply to you. This warranty gives you
specific legal rights. You may also have other rights, which may vary, from state to state.
For support or warranty service on your PRYME product, contact us at 1-800-666-2654 or visit us on
the web at www.PRYME.com.
COPYRIGHT AND TRADEMARK INFO
© 2018 PRYME Radio Products, Brea CA. All rights reserved.
PRYME® is a trademark owned by PRYME Radio Products, Brea CA.
Android is a trademark of Google Inc.
Apple is a trademark of Apple Inc.
AT&T is a trademark of AT&T Intellectual Property and/or AT&T affiliated companies.
ESChat is a registered trademark of San Luis Aviation, Inc.
iOS is a trademark of Cisco Systems and is used by Apple Inc. under license.
Kodiak Networks is a trademark of Kodiak Networks Inc., a wholly owned subsidiary of
Motorola Solutions, Inc.
Verizon Wireless is a trademark of Verizon Trademark Services, LLC.
WAVE and WAVE COMMUNICATOR are trademarks of Twisted Pair Solutions, a wholly owned
subsidiary of Motorola Solutions, Inc.
ZELLO is a trademark of Zello, Inc..
All other product or service names are the property of their respective owners.
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POC App Setup
The NANO is compatible with most PTT Over Cellular apps and in most cases no setup is needed. Just
connect the NANO kit to your smart device, sign into your POC app, and make sure that Power Switch
on the NANO is set to the ON position!
All of the following apps work with the NANO including Zello, Wave Communicator, KODIAK
Networks app (such as AT&T EPTT and Verizon PTT Plus), ES Chat, ZINC, VOXER and many more.
As long as your POC app supports using the Headset Hook button for Push-to-Talk or Toggle-to-Talk,
the NANO should work!
Using the NANO
When the NANO is connected to your smart device:
• Media audio, phone audio and PTT app audio will be heard through the NANO’s earphone.
• As long as the power switch on the NANO is set to the ON position, you can make a PTT Over Cellular
call by pressing the holding the Smart PTT Button on the NANO.
• You can make or take a phone call by using the controls on the screen of your smart device.
• You can answer an incoming phone call, or hang up a call in progress, by pressing the Headset Hook
button on the NANO.
• If you have a listen-only earphone plugged intio the NANO's accessory jack, when you make a phone
call or PTT Over Cellular (PoC) app call,, the sound of your voice will be picked up by the NANO’s
built-in microphone. You should speak slowly and clearly with the microphone positioned
approximately 6 inches away from your mouth. If you have an accessory that includes both an
earphone and a microphone plugged into the NANO's accessory jack, then the accessory microphone
will be used instead.
• You can press and hold the Headset Hook button on the NANO to launch your smart device’s voice
assistant feature.
To connect an audio accessory, simply plug the audio accessory into the accessory jack on the NANO.
Make sure that the connector on the audio accessory is pushed all the way into the jack and seats firmly.
TROUBLESHOOTING
The earphone and/or microphone on my audio accessory isn’t working with my NANO
First, make sure that the accessory is firmly plugged into the accessory jack of the NANO.
Keep in mind that the accessory must also be wired using the CTIA or Apple iPhone
standard. Some accessories may be wired differently and could therefore be be
incompatible with the NANO even though the have a plug which fits the accessory jack.
Please contact PRYME Tech Support for further assistance.
The Smart PTT Button on my NANO isn’t working.
First, ensure that the power switch on the NANO is set to the ON position. Then, make
sure that you are signed into your POC app, that you have an active cellular data or WiFi
connection, and have selected the contact you wish to speak with in your POC app. If
pressing the Smart PTT button still does not cause the POC app to transmit a message,
then it may be necessary to replace the battery inside your NANO.
The Smart PTT Button on my NANO is out of synch (transmits when released)
In the unlikely event that this occurs, press and release the Headset Hook button on the
NANO. This should restore normal operation.
PRYME makes a variety of listen-only earphones that will work with the NANO:
MODEL NUMBER
EH-1189SC
EH-1399SC Recon™
EH-3099SC Bullet™
EH-GH99SC G-Hook™
SPM-499D Ranger™
SPM-1599 Gladiator™
SPM-899B Highway™
TYPE
Listen-only
Listen-only
Listen-only
Listen-only
Mic+Earphone
Mic+Earphone
Mic+Earphone
STYLE
Ear Bud Earphone
Acoustic Tube Earphone
Bullet Transducer Acoustic Tube Earphone
G-hook Swivel Earphone
Boom Mic Headset with D-ring Earphone
Throat Mic Headset with Acoustic Tube Earphone
Motorcycle Helmet Boom Mic Kit
CONNECTING AN AUDIO ACCESSORY TO THE NANO
SHOWN WITH APPLE EAR PODS (NOT INCLUDED)
In order to be able to hear audio from the attached handset, the NANO requires an Apple®-compatible
wired audio accessory. This audio accessory may be a listen-only earphone or it may be an audio accessory
that includes both an earphone and a microphone. The plug on the audio accessory must by a 3.5 mm
TRRS type using the CTIA or Apple iPhone wiring standard. This includes several different PRYME audio
accessories (sold separately, see below), Apple earbuds such as part number ME186LL/A, or MD827LL/A, or
another similar audio accessory.
