4Service
DXi2500-D Site Planning Guide
Service
DXi2500-D Warranty 0The DXi2500-D’s warranty includes one year of Quantum’s Bronze Support Plan for
hardware and 90 Days on the software options. This includes 5x9xNBD on-site response
time, 5x9 telephone support, and on-line resources. This warranty covers the DXi2500-D
and all drives, and includes firmware downloads, telephone support, E-mail Home, and
Internet access to Quantum’s online Customer Support web site. The Quantum Customer
Support web site features online service request processing, Web-based event status
tracking, and a comprehensive Knowledge Base. Quantum’s Knowledge Base gives you
7x24 real-time electronic access to complete product and support resources and the
expertise of Quantum’s Global Services organization.
• Customer Replaceable Units (CRUs): Hard drives
• Field Replaceable Units (FRUs): Chassis, fans, power supplies, and RAID controller*
* The above lists may not be comprehensive. For additional information on FRUs, please contact
your Quantum sales representative.
Service Package Upgrades 0Quantum’s Global Services organization is geared towards delivering the fastest possible
response and root cause resolution, helping you maximize your backup investments,
better manage processes, and make the best use of your resources. We ensure total
customer satisfaction by providing comprehensive, responsive services on a worldwide
basis.
A variety of support options are available to you via Quantum’s tiered hardware support
plans to meet a range of budget and availability requirements. Quantum’s Support Plans
include Next Business Day Gold (Next Business Day Onsite, 7x24 Phone Support), Gold
(7x24x4 Hr on-site, 7x24 phone support), and a customized Platinum offering. A Warranty
extension of Bronze (5x9xNBD on-site, 5x9 phone support) is also an option for the second
and third year of ownership. Features of these plans include: 24-hour telephone support,
on-site response, access to strategic account management (available with select service
packages), priority call handling, strategically located spares parts, online resources, and
firmware upgrades. For more information on these service plans, please visit
www.quantum.com or contact your Quantum Sales Representative.
Quantum service engineers are available around the world and are deployed to respond
to on-site service demands. In addition, spare part depots are strategically located around
the globe so that service technicians have access to the parts and equipment necessary to
maintain or repair your DXi2500-D.
StorageCare™ Guardian 0StorageCare Guardian is a remote monitoring and diagnostic solution that enables
Quantum to proactively monitor the health of Quantum systems over the Internet and use
intelligent diagnostics data to remotely service the equipment if issues arise.
StorageCare Guardian delivers more reliable backups and faster resolution time for
customers at no additional cost for supported products under warranty or service
contract.
