Quest Engineering duo Manuale utente
™
User guide
elcome to duō, a compact handheld
sales and payment device for the Retail
and Hospitality industries. Until now, no
convenient portable solution has offered
Point-of-Sale and multiple secure payment technologies in
one device. The unique two-sided architecture allows sales
to be entered on one side, and payments processed on the
other. Separating the two core functions ensures that the
Point-of-Sale side remains open-architecture, whereas the
payment side remains compliant to nancial (PCI) standards.
W
Before using
Check contents of the box 1
Product storage - Best practice 2
Charge the Battery 3
Cautions 4
duō at a glance 5
General operation 6
Battery Installation & Removal 7
SD Card Installation / Removal 8
SIM/ SAM Card Installation / Removal 8
Reset Switch 9
Power button 9
Battery Run Time 10
POS operation 11
POS Touchscreen 11
Home Button 12
Barcode Scanner 12
Status Bar 13
Home Screen 14
Tools 14
Settings 17
PINpad operation 18
Technical Specications 20
Cleaning 21
Service & Support 22
Accessories available 23
Software Development Kits 24
Declaration of Conformity 26
Important SAR Information 27
Stolen devices 28
End of Life requirement 28
Hardware Warranty 29
Software License & Warranty Agreement 30
Contents
1
Before using
Check contents of the box
Thank you for selecting duō. Please check that your package comes with the
following items. If any of them are missing, please contact your place of purchase.
• duō
• Li-Ion Battery
• Polishing cloth
• Stylus
• Wrist lanyard
• Power Adapter (5vDC )
• USB cable
2
Product Storage - Best practice
Important!
If you intend to leave duō unused for an extended period of time, please ensure a
fully charged Battery is tted prior to storage. If storage is expected to be GREATER
than 6 months, ensure the battery is periodically recharged (every 3-4 months).
Battery is fully charged
and can be left untouched
for 6 months
Battery is low or fully
depleted and should be
charged before storage
Charged Battery must be
tted to duo prior to being
stored for an extended period
Warning: Failure to maintain adequate battery charge may result
in the loss of stored information on
duō,
subsequently the unit will
need to be returned to Quest for recomissioning. If you have any
concerns about this, please contact the Quest Help desk.
3
Charge the Battery
Before using duō for the rst time, charge the battery for at least 5 hours. Do this
by ensuring the Battery is installed in duō. Open the rubber access door, t Battery
as shown below, plug the supplied USB cable into the USB Port on duō, connect the
cable to the 5V Adapter or plug into a PC. See ‘Battery installation’ section for more
detail.
Note: If you charge the Battery by connecting the
USB cable to a PC, it will take longer to charge. If
you have purchased a
duō
cradle, you may use this
to charge the Battery directly.
Once fully charged, the LED on the Home button
will change from Orange to Green.
5H
4
Cautions
Before operating duō, read and understand all instructions in this booklet.
• Do not look straight into the emitting laser barcode scanner. Class 2 laser
scanners use a low power visible light diode. As with any very bright light source,
such as the sun, avoid staring directly into the beam. Momentary exposure to a
Class 2 laser is not known to be harmful.
• Do not use this equipment in an extreme environment where high temperature
or high humidity exists.
• Do not abuse the equipment. Avoid striking, shaking or giving it a shock. When
not using the unit, lay it down or place in the recharge cradle to avoid possible
damage due to instability.
• Do not expose this equipment to rain or spilled beverages.
• Avoid charging the Battery in strong heat or extreme cold environment. The
battery has its optimum performance in an ambient temperature of 0°C to
+45°C. Do not store the Battery near a re or heat source. Never soak the
Battery in water or any other uid. Never try to open the Battery as it contains
substances that may be harmful if swallowed or allowed to come into contact
with unprotected skin. Never short-circuit the Battery, as it may overheat and
cause a re. Keep it away from jewellery and other metal objects. Never dispose
of the Battery in a re. It could explode and release harmful substances into the
environment. Never dispose of the Battery with your regular waste.
• Do not disassemble duō or its accessories. If service or repair is required,
contact your place of purchase to organise for the unit to be returned. If the unit
is disassembled this will void the warranty and tamper the device rendering it
inoperable.
5
at a glance
1. Power button
2. POS LCD Touchscreen
3. Home button
4. Laser Barcode Scanner
5. PINpad LCD display
6. PIN entry keyboard
7. Magnetic swipe card channel
8. Chip & PIN card acceptor
9. Battery access cover (also access to SIM card)
10. USB port access cover (also access to Hard Reset switch & microSD card)
11. Wrist Lanyard attachment point
12. duōcharger contacts (note: duōcharger is an optional accessory)
13. Speaker
6
General operation
Wrist Lanyard
Wearing the wrist strap will prevent potential
damage to duō if dropped. The strap can either
be used around your wrist or tied to your person
or tied to the Waist bag accessory.
The length of the strap allows duō to be handed over to a
customer for PIN entry while still tied to your person.
Stylus
duōStylus can be used if people prefer that
method of input. It can be attached to the
Wrist strap provided. The Stylus end can be
detached from the attachment point offering
more freedom of use.
Fitting Stylus to Lanyard:
With the help of a friend,
stretch the loop end of the
lanyard tight, then push the
opening of the Stylus hook
onto one section of the
Lanyard.
7
To remove:
Using the same method as above, clip the other
half of the cord loop into the Stylus hook. Now
simply slide the hook off the Lanyard.
Battery Installation & Removal
To install:
1. Use the tip of your nger to peel out the Rubber door.
2. Correctly orientate the battery to duō (note: the battery will only go in one
way. The access door will not close if the battery is inserted incorrectly)
3. Insert the Battery fully ensuring the catch engages (click!)
4. Ret the Rubber door.
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