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MISSING OR DAMAGED PARTS
With over 300 individual parts, the F9B is a stupidly complex model. To prevent inevi-
table frustration, we recommend checking your locomotive as soon as possible to ensure
that everything is where it should be. We try to catch all potential issues at the factory,
but with literally thousands of locomotives in a production run it is possible that the odd
problem may slip past our quality control inspectors. They do karaoke at night and can
get tired during the day. Please cut them some slack. At least they know all the words to
the newest Lady Gaga song. (We’re not kidding – Jason did a duet of “Bad Romance”
with Ms. Li at a hotel karaoke lounge in China last year.)
A bigger issue is damage in transit. 99% of all locomotives are perfect when they
leave our warehouse. But our gentle courier and postal carriers like to use our models
to practise for their interdepartmental Aussie Rules Football championship, so between
our warehouse and your front door chances are this F9B has been used in a 200-yard
kick on goal and spiked into the floor during a victory dance by Gord in Receiving. No
packaging is designed to survive such punishment.
If bits come loose in transit, they are easily reattached with white glue, such as Weld-
bond. We prefer Weldbond over CA because it works just as well for most layout sce-
narios and is very easy to clean up. There is no risk of damaging the paint job – just
wipe it up with a bit of warm water on a paper towel. If the courier companies have
been really cruel and there are a lot of parts loose, please contact us. You can send the
locomotive back and we’ll glue all the parts back on and pack the thing in a mile of toilet
paper before sending it back to you. As an added benefit, the toilet paper may come in
handy for other purposes as well.
If any parts are missing or broken, please call or email us. We’ll happily send you free
replacements. We aim for 100% customer satisfaction, unless you are one of those guys
who calls us because a Separator Blowdown Funnel is slightly crooked and you don’t
want to move it back into place with your finger. In that case, please go away.
CHECKING AND ADJUSTING YOUR LOCOMOTIVE
We try and make sure that every locomotive is perfectly up to spec before it leaves the
factory, but if the karaoke was particularly good the night before your model was as-
sembled there may be a couple of bugs. Doing a quick pre-service check will solve most
operational glitches.
• Check to see that all wheelsets are correctly in gauge using an NMRA RP-2
Standards Gauge. Should any of the wheelsets be out of gauge, than remove the
affected wheelset from the truck by prying off the bottom lid of the gearbox with
a small flat screwdriver. The wheelset can be regauged by grabbing each wheel
and twisting. Reverse the steps to replace the wheelset, and ensure the gearbox
cover is snapped into place before placing on the track.