Rath SmartAlert Manuale utente
SmartAlert Software &
Wireless System
N56W24720 N. Corporate Circle Sussex, WI 53089
800-451-1460 www.rathcommunications.com
RP8500SA
Ver. 1
12/18
Made in the USA
3 Year Warranty
Installation & Operations Manual
Thank you for purchasing RATH’s SmartAlert System. We are the largest Emergency Communication
Manufacturer in North America and have been in business for over 35 years.
We take great pride in our products, service, and support. Our Emergency Products are of the highest
quality. Our experienced customer support teams are available to remotely assist with site preparation,
installation, and maintenance. It is our sincere hope that your experience with us has and will continue
to surpass your expectations.
Thank you for your business,
®
Table of Contents
System Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . .
System Conguration . . . . . . . . . . . . . . . . . . . . . . . . .
Wireless Components . . . . . . . . . . . . . . . . . . . . . . . . .
Repeater Installation & Operation . . . . . . . . . . . . . . .
Repeater Location . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Area Control Gateway Installation & Operation . . . .
License Agreement . . . . . . . . . . . . . . . . . . . . . . . . . . .
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N56W24720 N. Corporate Circle Sussex, WI 53089
800-451-1460 www.rathcommunications.com
SMARTALERT PC
AREA CONTROL
GATEWAY
POE PLUS SWITCH
ROUTER
Installation
Page 3
RATH® SmartAlert Software is part of an emergency notication system that can be used to notify staff of patient-
initiated calls from wired and/or wireless devices in a single facility. RATH® SmartAlert can be connected to a
hardwired RATH® SmartCare System and/or a RATH® SmartAlert Wireless Gateway, allowing devices such as
Wireless Pull Strings, Wrist or Lanyard Pendants, Smoke Detectors, and Activity Sensors to have immediate activation
recognition.
A site survey is recommended before installing the wireless components using a RATH® Site Survey Kit (RC7016).
A site survey will help determine how many Repeaters are necessary and the best placement to allow wireless
signals to reach all necessary areas of a facility. The site survey will allow for the best possible communication
between all wireless devices and the SmartAlert Server.
SmartAlert Server
Each SmartAlert Server (RP200PC) can perform any of the following functions:
• Emergency call and device alert display monitor
• Interaction to see emergency call details, view system alerts, or master information
• Access point to congure SmartAlert Software
The SmartAlert Server must be hardwired to the Host Controller and can be deployed on a stand-alone network or
connected to an existing local area network (LAN). If using a LAN, it is recommended that you use a STATIC IP
address for the server on the network. A network router can be used to accomplish this. You can connect the server
to an exsting network or set up a stand-alone network.
It is highly recommended that the SmartAlert Master PC, the network devices (router and any switches), and any other
hardware you are using with your emergency call system are all on battery backup to ensure emergency calls are
properly received in the event of a power loss or surge in the facility.
• The SmartAlert Server connects to the router over an Ethernet cable
• A POE Plus Switch will connect to one of the available LAN router ports
• The Area Control Gateway (RC6080) connects off the POE Switch for power/communication
Hardware Connection Congurations (Figure 1)
• The Pocket Paging System and SmartCare System will connect to the available Comm Ports of the SmartAlert
Server PC
• The SmartAlert Server connects to the router over an Ethernet cable
• A POE Plus Switch will connect to one of the available LAN router ports
• The Area Control Gateway (RC6080) connects off the POE Switch for power/communication
Hardware Connection Congurations (Figure 2)
SMARTALERT PC POCKET
PAGING
HOST CONTROLLER
AREA CONTROL
GATEWEAY
ROUTER
POE PLUS SWITCH
Installing a RATH®SmartAlert PC
The SmartAlert PC is preloaded with all the necessary software for your system. Battery backup is required for
the SmartAlert PC.
• Plug the power cord into the back of the PC and the other end into the battery backup
• An HDMI cable will plug into the back of the PC and other end will plug into the monitor
• Plug the AC power cord from the monitor into outlet
• Plug the network cable from the network interface port on the PC into the router or network being used
• The keyboard and mouse can both be plugged into available USB ports on the PC
• Power on the system
Using a Non RATH®PC
If purchasing the software only, your computer must meet the following requirements:
• Processor Type: X64 Processor: AMD Opteron, AMD Athlon 64, Intel Xeon with Intel EM64T support, Intel
Pentium IV with EM64T support
• Processor Speed: X64 Processor 1.4GHz (2.0 GHz or faster is recommended)
• Memory: Minimum of 1GB (2GB or more is recommended)
• Minimum Operating System: Windows 10 Professional
• .NET Framework: 4.6
• Hard Disk: Minimum 6GB of available hard disk space
• COM Ports: 2 physical COM ports
• Monitor: Super-VGA (800x600) or higher resolution
•Internet: Requires internet access
Installing PC Software
• Make sure the server computer is named: RATHNURSECALLSE
• Move the current version of NurseCall to the root of the C:\ drive on the new computer and name the folder
NurseCallUpdates
• Right click on the folder and share the folder with everyone, granting read rights
Page 4
COMM 1
COMM 2
• Install SQL Server Express 2017 and SQL Server Management Studio
(From https://www.microsoft.com/en-us/sql-server/sql-server-editions-express)
• Select Custom and Install
• Click on New SQL Server Stand-Alone Installation or add features to an existing installation
• Install Named Instance (SQLExpress)
• Click Install SQL Server Management Tools and download SQL Server Management Studio 17.9.1
• Open SQL Server Management Studio and sign into the database
• Open the properties page for the database and click on the security option
• Make sure SQL Server and Windows Authentication mode is selected
• Open the SQL Server Conguration Manager
• Click SQL Server Services on the left hand side and stop the SQL Server (SQLEXPRESS) instance, then start
it again
• Make sure SQL Server Browser is running (if you cannot start it, go into the properties Service tab and set Start
Mode to Automatic, then start the service)
• Make sure the RathNotication account is set up for SQL access
The images below show the settings to use:
Page 5
Page 6
• Create a new folder in the root of C:\ called Nurse Call
• Copy all les except the logs folder from NurseCallUpdates into the new Nurse Call folder
• Create a shortcut for the nursecall.exe le in the Nurse Call folder
• Move the shortcut to the desktop
SmartAlert Software on Non Server PC
• Create a new folder in the root of C:\ called NurseCall (C:\NurseCall)
• Locate \\RATHNURSECALLSE\ Shared folder from the server
• Open NurseCallUpdates and copy all les except the logs folder into the new C:\NurseCall folder
• Right click on NurseCall – Application, go to Send to > Desktop (create shortcut)
• Run NurseCall – Shortcut from Desktop (create shortcut)
System Conguration
Notication Center
The Notication Center shows all active emergency calls. Information will display showing the device location, device
type, call priority, and time elapsed. Once the device has been reset, the call will clear from the Notication Center.
RATH® SmartAlert Software
The PC with SmartAlert Software, or Notication Center, displays calls from all connected and programmed devices.
It can be integrated with both the SmartCare Hardwired System and the SmartAlert Wireless System. The Notication
Center displays each call listed by time and priority. The oldest and highest priority calls are displayed at the top.
Each call will display as a separate line item and will include:
• Location: The location of a xed device or location of a mobile pendant only with the Location Feature
• Device: The name of the device, resident, or room where the device is located
• Priority: The priority level is set in programming as some devices require a higher importance than others
• Duration: This indicates how long the call has been active
A tone will sound when a call comes in if the volume on the PC is turned on. This is a code requirement and highly
recommended. When the call is cancelled it clears automatically from the Notication Center screen.
The RATH® Notication Center offers numerous icons for administrators to generate reports, manage staff and
resident information, and customize alert notication.
• Management Email Database: Customize which care givers are emailed call reports automatically
• Resident/Patient Database: Enter important resident information and upload a prole picture
• Nurse/Care Giver Database: Enter care giver information and set up email and text alerts
• Shift Database: Assign care givers to shifts for custom notication and tracking
• Zone Database: Assign care givers to zones for custom notication and tracking
• Reporting: Generate and send custom call reports and sort by date, room, response time, shift, resident, zone,
care giver, or call priority level
Page 7
Page 8
Management Email Database
The Management Email Database is the icon used to schedule automatic email reports as well as manage the list of
scheduled automatic email reports. To schedule a new automatic email report, use the Add button at the bottom of the
popup window and complete the required elds.
• Fill in the Subject (this will be the subject line of the email)
• Select the desired report from the Report drop down list
• Select the desired frequency from the Frequency drop down list
• Select the desired time (military time) that the email will be sent each time from the Run Time drop down list
• Select the desired recipients by using the arrows to move recipients from the Unassigned window to the
Assigned Recipients window
When nished, click the Save button. To see a list of all scheduled reports, use the List tab. To delete a scheduled
report, select the desired report from the list, then click the Delete button.
Resident/Patient Database
The Resident/Patient Database is the icon used enter information pertinent to the facility’s residents/patients as well
as manage the list of all residents/patients. To add a new resident/patient, use the Add button at the bottom of the
popup window and complete the desired elds. The device eld is selectable for assigning a wireless pendant to
the patient. For additional detail, there are optional elds to add a photo of the resident/patient, important notes, and
hobbies. If a resident/patient is no longer at the facility, a discharge date can be added. When nished, click the Save
button. To see a list of all residents/patients, use the List tab. To delete a resident/patient from the system, select the
desired resident/patient from the list, then click the Delete button.
Page 9
Tools
Clicking Tools gives you access to Company
Maintenance elds. The Details tab gives
you the ability to ll out company info, set a
password and update your own logo to the
software. (Note: The uploaded logo le will be
displayed on the main display screen and will
also be incorporated into the header on any
reports.)
Email Server Conguration
You will have to enter in your SMTP
(Outgoing) Mail Server, User Name,
Password, and sending email address in
these elds to send email notications.
Nurse/ Caregiver Database
The Nurse/Caregiver Database is the icon
used enter information pertinent to the
facility’s nurses/caregivers, manage nurse/
caregiver proles, and congure email and
text notications to go to individual nurses/
caregivers based on specied parameters.
To add a new Nurse/Caregiver, use the Add
button at the bottom of the popup window
and complete the desired elds. When
nished, click the Save button.
Page 10
To congure email and text notications, use
the Operational Details tab. Make sure the
checkbox next to Active is selected to ensure
notications are sent. Enter an email address
and check the box next to Send Reports to
email address to have reports emailed to the
nurse/caregiver. To congure text notications,
enter the phone number in an email format as
shown below and select the desired criteria.
•AT&T: phone#@txt.att.net
• T-Mobile: phone#@tmomail.net
• Sprint: phone#@messaging.sprintpcs.com
•Verizon: phone#@vtext.com
• US Cellular: phone#@mms.uscc.net
When nished, click the Save button.
Hardware Conguration
This tab has the settings for any serial
devices (Host Controller and Paging Device)
and it has the information for logging into
the Wireless Gateway.
Additional Conguration
This will allow you to edit Device Descriptions
of wireless devices.
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