Raz Memory Manuale utente
RAZ Memory
Cell Phone
User Guide
Please retain the User Guide for future
reference. The User Guide is available
on our website at
www.razmobility.com/support/memorycellphone
Contents
User Guide 1
General Description 4
Items Supplied with the
RAZ Memory Cell Phone 6
Wireless Service and the SIM Card 6
Phone Layout 8
Charging and Turning
Your Phone On or Off 9
The RAZ Memory Cell
Phone Environment 10
Volume 11
Power button 11
Making and Answering Calls 11
Calling 911 13
RAZ Emergency Service 14
Voicemail 15
Managing the Phone from Afar
with The RAZ Care App 15
Placing Video Calls 19
Managing Contacts 19
Allow List 20
Ringtones & Ring Volume 21
Background Color 22
2
Limiting Incoming Calls to Contacts 23
Speaker 23
Show Dial Pad 24
Low Battery Text Message Notification 25
Auto Answer 26
Call Activation Method 26
Auto-lock Screen 27
Receive Text Message
When User Calls 911 28
Phone Will Announce
that Battery is Charging 29
Remind User to Charge 29
Hear Name of Caller 30
Special Display for People with
Low Vision or Hand Tremors 31
Phone location 31
Phone Status 32
Call History 32
Add Caregivers 32
Being a Caregiver to More than One User 33
Memory Phone User Information 33
Quiet hours 34
Reminders 35
Notes 37
Additional information 39
Customer support 39
3
General Description
The RAZ Memory Cell Phone is an easy-
to – use picture phone for people with
memory loss, disabilities, or who want a
simple solution. The RAZ Memory Cell
Phone ensures that these individuals stay
connected with their loved ones whether
they are at home or away from home.
It consists of one primary screen, and one
screen only.
The screen includes 3 elements:
1. The pictures and names of up
to thirty (30) contacts.
2. A button to call 911 or a button
to call the RAZ Emergency
Service (more on this Service
below).
3. The time, network status and
battery power.
There is an option for a dialer. If this option
is activated, the bottom of the screen will
include a dialer icon.
By default, up to six (6) contacts are displayed
as pictures with names underneath. However,
this can be expanded to thirty (30) contacts
through the app, as described below. By
4
default, a single press & hold of a picture will
initiate a call. However, this call activation
method can be modified. The phone offers
an Emergency-dial button, as well.
The large display does not time out; it is
always on and ready to use. If desired,
incoming calls can be limited to those
that originate from Contacts, preventing
unwanted calls, such as predatory robocalls.
Optionally, additional numbers can be
allowed to reach the user by adding those
numbers to an Allow List in the app.
You – the caregiver – can easily manage
Contacts and associated phone numbers
and photos via the simple RAZ Care app.
The app also offers GPS tracking and
location information, the ability to see the
remaining battery power and signal strength
of the user’s phone, the ability to disable
the power button, send all calls to speaker,
send text messages to the caregiver when
the remaining battery power is below a
specified amount, automatically answer
incoming calls, send the user a reminder
to charge, speaking caller ID, and have the
phone announce that it is charging.
Also available through the RAZ Care app is
the ability to check the call history of the
RAZ Memory Cell Phone, set up hours during
which the user cannot make outgoing calls
5
(say, in the middle of the night), and the
ability to send the user reminders.
There is a special mode available for
individuals with low vision or hand tremors,
which allows caregivers to customize the
color scheme of the contact icons and
significantly enlarge their size.
Finally, specified contacts will be able to
video call the RAZ Memory Cell Phone.
The phone is always “locked” to the home
screen that shows the Contacts. Users
cannot exit the home screen and get “lost” in
the normal smartphone environment.
Items Supplied with the
RAZ Memory Cell Phone
• RAZ Memory Cell Phone
• Wall Charger
• USB Type-C cable
• SIM tray tool
• User Guide
Wireless Service
and the SIM Card
In order for your RAZ Memory Cell Phone
to place and receive calls, you must have
wireless service, including a data plan. The
6
phone works on the Verizon, AT&T, T-Mobile
and other compatible networks in the United
States, such as Affinity Cellular, Mint Mobile,
Cricket Wireless, Consumer Cellular, Red
Pocket Mobile, Straight Talk and Metro by
T-Mobile.
A SIM card may already be inserted in your
RAZ Memory Cell Phone. If a SIM card is not
inserted in the phone, you may insert one by
following these steps:
• Make sure your phone is off.
• Locate the small hole on the
left edge of the phone. It’s the
size of the end of a paperclip.
• Insert the tool provided or a
paperclip into the hole, which
releases the SIM tray. When
inserting the tool into the hole,
do not push too hard.
SIM
NANO
SD
SIM
NANO
SD
SIM 1
SIM 2
Verizon/AT&T
Version
T-Mobile Network
Version
• Place the SIM Card (nano
– SIM) properly on the tray.
The chip side of the SIM card
should be facing down.
• Carefully push the tray back in.
Never place the SIM card into
the phone by itself.
• Turn on the phone.
Phone Layout
Front
Camera
SIM
Card Tray
Headset Jack
Volume
Buttons
(Disabled)
Power
Button
USB-C®/Charger
Speaker
Microphone
Proximity
Sensor
8
Charging and Turning
Your Phone On or O
Before you start using your RAZ Memory
Cell Phone, make sure that the phone is fully
charged. To do this, insert the USB Type-C
cable into the charging port at the bottom
of the phone and insert the charger into an
outlet.
It takes approximately two hours to fully
charge the battery.
To turn on your phone, long press the power
key. If you wish to turn it off, long press the
power key and select Power Off.
9
The RAZ Memory Cell
Phone Environment
In order to make the experience as simple
as possible, the user cannot exit the RAZ
Memory Cell Phone environment. In other
words, the user cannot access Android
applications, settings, notifications … etc.
The navigation buttons used to navigate the
Android environment have been disabled.
Do not try to use your phone without an
active SIM card installed. If you do, you may
receive an error message.
The RAZ Memory Cell Phone has one primary
screen, which displays up to thirty (30)
contacts. By default, the phone displays up
to six (6) contacts, but this can be increased
to up to thirty (30). If the option to have up
to thirty (30) contacts is selected in the app,
and the user stops using the phone after
scrolling through the contacts, the phone will
automatically move back to contacts one (1)
through six (6) after twenty (20) seconds.
The only instances in which the user leaves
the primary screen is when he or she places
or receives a call or if the option to have a
dialer is selected and the user pulls up the
dial pad. When calls are over, the phone will
automatically go back to the primary screen.
10
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