Ricoh TotalFlow R-60A Guida rapida

TotalFlow Print Server R-60A

(Machine Code:M273)

Field Service Manual

June, 2015

Safety Information

When using this machine, the following safety precautions should always be followed.

Safety during Operation

In this manual, the following important symbols are used:

• Indicates a potentially hazardous situation which, if instructions are not followed, could result in

death or serious injury.

• Connect the power cord directly into a wall outlet and never use an extension cord.

• Disconnect the power plug (by pulling the plug, not the cable) if the power cable or plug becomes

frayed or otherwise damaged.

• To avoid hazardous electric shock, do not remove any covers or screws other than those specified

in this manual.

• Turn off the power and disconnect the power plug (by pulling the plug, not the cable) if any of the

following occurs:

1) You spill something into the machine.

2) You suspect that your machine needs service or repair.

3) The external housing of your machine has been damaged

• Indicates a potentially hazardous situation which, if instructions are not followed, may result in

minor or moderate injury or damage to property.

• Protect the machine from dampness or wet weather, such as rain and snow.

• Unplug the power cord from the wall outlet before you move the machine. While moving the

machine, you should take care that the power cord will not be damaged under the machine.

• When you disconnect the plug from the wall outlet, always pull the plug (not the cable).

• Risk of explosion if battery is replaced by an incorrect type.

• Dispose of used batteries according to the instructions.

ACHTUNG (Deutch)

• Die batterie darf nur durch eine des gleichen Typs ersetzt warden, da anderenfalls

Explosionsgefahr besteht.

• Sie die debrauchten Batterien entsprechend den gegebenen Anweisungen.

• Obey these guidelines to avoid problems such as misfeeds, damage to originals, loss of valuable

data and to prevent damage to the machine

• This information provides tips and advice about how to best service the machine.

Power Cord Precautions

To reduce the risk of electric shock or damage to the equipment:

• User the appropriate power cord which was set up by your manufacturer's authorized service

provider.

• Do not place objects on AC power cords or cables. Arrange them so that no one may accidentally

step on or trip over them.

• Do not pull on a cord or cable. When unplugging from the electrical outlet, grasp the cord by the

plug.

• Do not disable the power cord grounding plug. The grounding plug is an important safety feature.

• Plug the power cord into a grounded (earthed) electrical outlet that is easily accessible at all times.

Power Supply

The socket-outlet shall be installed near the product and shall be easily accessible.

IT Power Distribution

This product is also designed for an IT power distribution system with phase-to-phase voltage

200-240V.

Netzanschluss (Deutch)

Die Wandsteckdose sollte in der Nähe Geräts installiert und leicht zugänglich sein.

• Use of controls, adjustment or performance of procedures other than those specified in this manual

may result in hazardous radiation exposure.

IMPORTANT SAFETY NOTICES

PREVENTION OF PHYSICAL INJURY

1). Before disassembling or assembling parts of the controller, make sure that the

AC power cord is unplugged.

2). The wall outlet should be near the controller and easily accessible.

3). Note that some components of the controller are supplied with electrical voltage even if the main

power switch is turned off.

4). If any operation check has to be made with exterior covers off while the main switch is turned on,

keep hands away from electrified or mechanically driven components.

OBSERVANCE OF ELECTRICAL SAFETY STANDARDS

1). The controller must be installed and maintained by a customer service representative who has

completed the training course on the controller.

2). The danger of explosion exists if the battery on the motherboard is incorrectly replaced. Replace

the battery only with the equivalent type recommended by the manufacturer. Discard the used

motherboard battery in accordance with the manufacturer’s instructions and local regulations.

SAFETY AND ECOLOGICAL NOTES FOR DISPOSAL

1). Dispose of replaced parts in accordance with local regulations.

2). When keeping used lithium batteries in order to dispose of them later, do not put more than 100

batteries per sealed box. Storing larger numbers or not sealing them apart may lead to chemical

reactions and heat build-up.

Symbols

This manual uses several symbols and abbreviations. The meaning of those symbols and abbreviations

are as follows:

Symbol What it means

Screw

Connector

Clamp

Trademarks

Windows ® is a registered trademark of Microsoft Corporation in the United States and /or other

countries.

PostScript ® is a registered trademark of Adobe Systems, Incorporated.

Ethernet ® is a registered trademark of Xerox Corporation.

Macintosh ® is a registered trademark of Apple Computer, Incorporated.

Pentium ® is a registered trademark of Intel Corporation.

Other product names used herein are for identification purposes only and may be trademarks of their

respective companies. We disclaim any and all rights involved with those marks.

TABLE OF CONTENTS

Safety Information...............................................................................................................................................1

Safety during Operation................................................................................................................................1

Power Cord Precautions................................................................................................................................ 2

Power Supply..................................................................................................................................................2

Netzanschluss (Deutch)................................................................................................................................. 2

Symbols...........................................................................................................................................................3

Trademarks..................................................................................................................................................... 4

1. Installation

Installation Requirements................................................................................................................................. 11

Environment..................................................................................................................................................11

Machine Level..............................................................................................................................................11

Minimum Space Requirements................................................................................................................... 11

Power Requirements.................................................................................................................................... 12

Installation Flow Chart..................................................................................................................................... 13

Machine Installation.........................................................................................................................................14

Setting Customer Expectations....................................................................................................................14

Accessory Check..........................................................................................................................................14

Connector/ Front Panel.............................................................................................................................. 15

Installation Procedure..................................................................................................................................16

Initial Setting.................................................................................................................................................18

Initial Setting for Printer.......................................................................................................................18

Initial Startup........................................................................................................................................18

Test Print............................................................................................................................................... 20

Network Settings................................................................................................................................. 22

General Operations for Servicing.................................................................................................................. 26

Power Interlock Switch................................................................................................................................ 26

Switching Procedure of Power Interlock............................................................................................26

Starting the Print Server............................................................................................................................... 27

Shutting Down or Restarting the Print Server............................................................................................. 28

Shutting Down the Print Server...........................................................................................................28

Restarting the Print Server................................................................................................................... 31

Rebooting the Print Server.................................................................................................................. 32

Canceling the Current Print Job.................................................................................................................. 34

Test Print........................................................................................................................................................35

How to Access Consoles (Operation Screen)...........................................................................................38

Overview............................................................................................................................................. 38

Local Console......................................................................................................................................39

Remote Console.................................................................................................................................. 41

Backing up Data/ Restoring Data..............................................................................................................42

Automatic Backup for Configuration Data........................................................................................42

Printing Configuration..................................................................................................................................43

Calibration....................................................................................................................................................45

2. Replacement

Cover Removal.................................................................................................................................................47

Left Cover......................................................................................................................................................47

Right Cover...................................................................................................................................................47

Front Cover...................................................................................................................................................48

Unit Removal.....................................................................................................................................................49

HDD.............................................................................................................................................................. 49

HDD (for Operation System)..............................................................................................................49

HDD (for Data Storage)..................................................................................................................... 50

PSU................................................................................................................................................................52

PIC Board..................................................................................................................................................... 54

Cooling Fans................................................................................................................................................ 57

DIMM........................................................................................................................................................... 59

7SEG Board.................................................................................................................................................60

USB Dongle..................................................................................................................................................61

Motherboard................................................................................................................................................62

Removal Procedure.............................................................................................................................62

Operation Checking after Motherboard Replacement................................................................... 64

Time Setting..........................................................................................................................................64

Procedures for Re-setting Options..................................................................................................... 67

Lithium Battery.............................................................................................................................................. 67

CPU/ CPU Cooling Fan..............................................................................................................................69

CPU/ CPU Cooling Fan (Left)............................................................................................................70

CPU/ CPU Cooling Fan (Right)......................................................................................................... 72

DVD Drive.....................................................................................................................................................74

Power Supply SW Board............................................................................................................................ 76

3. Software Maintenance

Software Maintenance.................................................................................................................................... 79

Backing up Data/ Restoring Data.................................................................................................................. 80

Overview...................................................................................................................................................... 80

Backing up Data.......................................................................................................................................... 80

Operation from the Printer Screen..................................................................................................... 80

Operation from the Console Screen on the Print Server..................................................................82

Restoring Data..............................................................................................................................................87

Operation from the Printer Screen..................................................................................................... 87

Operation from the Console Screen on the Print Server..................................................................90

System Software Installation Procedure......................................................................................................... 95

Backing up Data.......................................................................................................................................... 95

Reinstalling the System Software................................................................................................................ 95

Restoring Data..............................................................................................................................................97

Updating System Software..............................................................................................................................98

Update Procedure....................................................................................................................................... 98

Operation from the Printer Screen..................................................................................................... 98

Operation from the Console Screen on the Print Server............................................................... 100

4. Troubleshooting

Overview........................................................................................................................................................105

LED Error Code.............................................................................................................................................. 106

Overview....................................................................................................................................................106

How to Deal with an Error Code............................................................................................................. 106

Diagnostic Code Table............................................................................................................................. 106

How to Identify the Location of CPU/DIMM/HDD Errors........................................................................ 110

How to Identify the Location of CPU/DIMM/HDD Errors....................................................................110

CPU....................................................................................................................................................110

DIMM................................................................................................................................................ 112

HDD................................................................................................................................................... 113

How to Solve When an Error Occurs.......................................................................................................... 115

How to Solve When an Error Occurs......................................................................................................115

When the Printer SC Occurs............................................................................................................115

When the Print Server Error Occurs................................................................................................ 115

Service Call (SC) Tables............................................................................................................................... 118

Service Call Conditions.............................................................................................................................118

Service Call (SC911)................................................................................................................................119

Traces..............................................................................................................................................................125

Managing Archived Traces......................................................................................................................125

Operation from the Printer Screen...................................................................................................125

Operation from the Console Screen on the Print Server............................................................... 126

Saving Traces............................................................................................................................................ 130

Operation from the Printer Screen...................................................................................................130

Operation from the Console Screen on the Print Server............................................................... 133

Capturing a Print Job.................................................................................................................................137

Image Trouble................................................................................................................................................143

Cannot Get the Solid BK 100% When Selecting PureBlack/RichBlack.............................................. 143

Troubles That Related to the Optional IPDS................................................................................................ 144

Cannot Exit SP Mode While Establishing a Session with the IPDS Print Server................................... 144

Troubles That Related to External Printing Software................................................................................... 145

Data Cannot Be Sent Properly When Using Prinect...............................................................................145

5. Detailed Section Descriptions

Block Diagram and Functions.......................................................................................................................147

Block Diagram...........................................................................................................................................147

Functions.....................................................................................................................................................147

Network.............................................................................................................................................147

PIC Board.......................................................................................................................................... 148

HDD................................................................................................................................................... 148

Mother Board................................................................................................................................... 148

Digital Display Board....................................................................................................................... 148

USB Dongle.......................................................................................................................................148

DVD Drive..........................................................................................................................................148

USB I/F..............................................................................................................................................149

6. Option

IPDS................................................................................................................................................................ 151