Ridgeback Errand Manuale utente
USERMANUAL
Ridgeback - Errand
Pictures in this user manual are for illustrative purposes only and subject to change
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Table of contents
Warnings ........................................................ 3
Product description ............................................ 4
Quick start....................................................... 5
Display........................................................... 6
Assist functions ................................................. 7
Connecting new devices ...................................... 8
Troubleshooting in App ........................................ 9
Troubleshooting ............................................... 10
Mounting/dismounting of battery ............................11
Battery charger .................................................11
Charging........................................................ 12
Battery capacity and use ..................................... 13
Winter storage ................................................. 14
Transportaion of e-bike ....................................... 15
Road trac law................................................. 15
Insurance ....................................................... 15
Disposal ........................................................ 16
Class 1 description............................................. 17
UK declaration of conformity................................. 17
Technical data ................................................. 18
Battery specications ......................................... 19
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Important! Always read the safety instructions before use. If the precautionary measures
described are NOT followed, the warranty is void.
• To ensure that the charger and battery are handled in a safe way, and that users
involved understand the danger thereby, charging of the battery must only be handled
by persons aged 8 and up.
• Persons with reduced physical, sensory or mental abilities, lack of experience or
knowledge must be supervised or trained in the use of the battery and charger.
• Do not let children play with the battery and/or charger. Children must be supervised if
they perform any kind of cleaning and/or maintenance
• DO NOT attempt to recharge non-rechargeable batteries with the battery charger
• For safety reasons, if charging the battery indoors then the battery should be
recharged in a room with a re alarm installed
• Do not place the charger or the battery near ammable materials. Ensure the battery
and charger are placed on a reproof surface before charging.
• Only charge the battery with the included charger
• Do not dismantle or damage the battery
• Only use the battery included
• Do not throw the battery into a re
• Do not immerse the battery in water or any other liquid
• Never charge the battery at temperatures below 32ºF (0ºC) or above 113ºF (45ºC)
• Do not heat, short circuit, puncture or otherwise mistreat the battery
• Do NOT change/manipulate the electrical system
• Disposal of batteries, see page 16
• Transportation of e-bike, see page 15
Warnings
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Product description
Errand is the perfect choice if you want an electric bike that can be used for varied
purposes, as the bike is suitable for driving in both at and hilly terrain.
The motor is integrated in the rear wheel and the battery is integrated in the frame. In
that way the weight distribution is optimal.
The bike is UKCA marked and produced according to the guidelines in the standard
BS 15194:2017.
Note!
• Use of a bike trailer in combination with the e-bike is not allowed
• Always use original spare parts when replacing electrical components
• Do NOT clean the e-bike with a high-pressure cleaner
• If the electrical system is modied the warranty is void
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Quick start
1. Mount the battery and turn the key right, then press the ON/OFF button on the
display.
2. Start pedalling and the motor will start assisting according to the assist level
selected.
3. Adjust the assist level with the “Up” and “Down” arrows.
4. The assist function will cut o when the user stops pedalling or when the bike
exceeds 24,6 km/h.
Check page 6 and 7 for a more thorough explanation covering the buttons.
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Display
The display is operable by 3 buttons from the left side of the handlebar.
• 5 levels of blue light indicate battery state of charge.
• 5 levels of green light after buttons are pressed indicate assist level.
• Error codes are integrated to the display and displayed by ashing LED’s
Attention! If the rst LED in the battery indicator starts to ash, this indicates that the
system has detected an error.
BATTERY-/ASSIST
INDICATOR
ON/OFF
UP/DOWN
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Assist functions
The display has 2 dierrent assist functions:
• Assist levels (1-5), choosable by using up/down buttons.
• Walk assist is selected by holding down the ”down” button.
• Light is toggled on and o by holding down the ”up” button.
If walk-assist function is supported by the bike, it allows you to drive up to 6 km/h
without the use of the pedals and regardless of the assist level setting. This function
is, for example, used on hills and other rough paths.
When the phone is connected by Bluetooth, it is possible to access more real time
features such as:
• Current speed.
• Trip counter.
• Assist type (eco/speed/dist).
• Map.
• Basic functions (timer, battery status, assist level osv.).
The system includes 3 dierent assist types:
Pedal speed sensor system
• Speed mode.
• ECO mode.
• Take me home (Set distance).
Extended features with Mobile App
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Attention! The app “Promovec Connect+” must be downloaded before it is possible to
access the above functions.
Links:
IOS: https://apps.apple.com/gb/app/ebike-connect/id1458723615
Android: https://play.google.com/store/apps/details?id=com.ektos.e.bike.client
Turn on the Bluetooth, open for the app and the follow the onscreen instructions.
Start by turning on the display on the bike.
Tap the “new bike” in the app and a list of available bikes will now appear on the
screen.
Select your bike and complete the onscreen instructions. It is possible to rename the
bike while it is added to the bike list.
Return to the home screen and select your newly added bike.
Your electric bike is now connected!
Note: With the app you have the option to connect with multiple e-bikes
and select the specic one you need before your departure.
Connecting new devices
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YOUTUBE LEARNING VIDEOS
HOW TO PAIR YOUR DISPLAY:
https://youtu.be/LZHgKPralBg
SETTING THE WHEEL SIZE:
https://youtu.be/2EAdE9FVgxc
SETTINGS FOR BACKLIGHT AND CHANGE BETWEEN
METRIC AND IMPERIAL UNIT OF LENGTH:
https://youtu.be/TTIzjYc9Aew
USING ASSIST LEVELS, BIKE MODES AND THE MAP:
https://youtu.be/cZkBSOM0j0U
Troubleshooting in APP
If problems occur when using the app try the following list to troubleshoot:
1. Turn on Bluetooth in the mobile settings
2. Restart the app
3. Update Connect+ to the latest version
4. Make sure the Smartphone is not connect in both the app and under bluetooth
settings
5. Disable/uninstall other apps using Bluetooth
Contact you dealer if this list does not solve the problem.
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Troubleshooting
If the rst LED in the battery indicator starts to ash, this indicates that the system has
detected an error. The numbers of ashes determine the error code.
NUMBERS OF
FLASHES DESCRIPTION SOLUTION
1Motor error. Check motor connection.
Contact retailer.
2Controller fejl. Contact retailer.
3Display error. Check display connection.
Contact retailer.
4Low battery voltage. Recharge the battery.
5Brake sensor error.
Reset the handbrake to start position.
Check the light connection for moisture.
Contact retailer.
6Speed sensor error. Check the display connection for moisture.
Contact retailer.
7Battery error. Contact retailer.
8Overload.
Check connections.
Restart the bike.
Contact retailer.
9Communication error. Check the display connection for moisture.
Contact retailer.
10 Battery voltage to high Contact your dealer
11 Display error. Check the display connection.
Contact retailer.
12 Temperature error Reduce the workload or cool of the motor.
Contact your retailer.
13 Only with centermotor.
Torque sensor error. Contact retailer.
*Check the wire connections:
• are connected
• are free from water
• the pins are not bend or damaged
Indice
