SATO S84ex Manuale utente

Operator Manual

For printer model:

Copyrights

Any unauthorized reproduction of the contents of this document, in part or whole, is strictly prohibited.

Limitation of Liability

SATO Corporation and its subsidiaries in Japan, the U.S. and other countries make no representations or

warranties of any kind regarding this material, including, but not limited to, implied warranties of

merchantability and fitness for a particular purpose. SATO Corporation shall not be held responsible for errors

contained herein or any omissions from this material or for any damages, whether direct, indirect, incidental or

consequential, in connection with the furnishing, distribution, performance or use of this material.

Specifications and contents in this document are subject to change without notice.

Trademarks

SATO is a registered trademark of SATO Holdings Corporation and its subsidiaries in Japan, the U.S. and

other countries.

Secure Digital (SD) Card is a registered trademark of the SD Card Association.

QR Code is a registered trademark of DENSO WAVE INCORPORATED.

Bluetooth is a trademark of Bluetooth SIG, Inc., U.S.A.

All other trademarks are the property of their respective owners.

Version: GBS-S84ex_S86ex-r02-10-02-15OM

S84-ex/S86-ex Operator Manual

Table of Contents ................................................................................... 1

Before You Start ..................................................................................... 7

1 Parts Identification............................................................................. 15

1.1 Printer Orientation ............................................................................................ 15

1.2 Parts Identification of the Printer .................................................................... 16

1.2.1 Front View ............................................................................................................... 16

1.2.2 Rear View ................................................................................................................ 17

1.2.3 Internal View ............................................................................................................ 18

1.3 Parts on the Operator Panel............................................................................. 19

1.3.1 Operator Panel ........................................................................................................ 19

1.3.2 LED Indicator ........................................................................................................... 20

2 Installing the Printer .......................................................................... 21

2.1 Installation Precautions.................................................................................... 21

2.2 Installation Space.............................................................................................. 22

2.2.1 Front View (S84-ex/S86-ex printer) ......................................................................... 22

2.2.2 Rear View (S84-ex/S86-ex printer).......................................................................... 22

2.2.3 Media Dispensed View (S84-ex printer) .................................................................. 23

2.2.4 Top View (S84-ex printer)........................................................................................ 24

2.2.5 Media Dispensed View (S86-ex printer) .................................................................. 25

2.2.6 Top View (S86-ex printer)........................................................................................ 26

2.3 Installing the Printer onto a Support Structure/Applicator ........................... 27

2.4 Checking the Bundled Accessories ................................................................ 28

2.5 Connecting the Interface Cable ....................................................................... 29

2.5.1 Available Interfaces ................................................................................................. 29

2.5.2 Interface Connections.............................................................................................. 29

2.5.3 Interface Settings..................................................................................................... 30

2.5.4 Interface Combination ............................................................................................. 31

2.6 Connecting the Power Cord............................................................................. 32

2.7 Power On/Off the Printer .................................................................................. 33

2.7.1 Power On the Printer ............................................................................................... 33

2.7.2 Power Off the Printer ............................................................................................... 33

2.8 Installing Optional Memory Storage................................................................ 34

2.8.1 Installing the Optional SD Card ............................................................................... 34

2.8.2 Removing the Optional SD Card ............................................................................. 34

2.8.3 Installing the Optional USB Memory........................................................................ 35

Table of Contents

S84-ex/S86-ex Operator Manual

3 Loading the Ribbon and Media........................................................... 37

3.1 Checking the Ink Side of the Ribbon............................................................... 37

3.2 Loading the Ribbon .......................................................................................... 38

3.3 Removing the Ribbon ....................................................................................... 41

3.4 Usable Media ..................................................................................................... 42

3.4.1 Adjusting the Position of the Media Sensor ............................................................. 42

3.5 Loading Media ................................................................................................... 43

3.5.1 Loading Label with Dispenser ................................................................................. 43

3.5.2 Loading Media without Using Dispenser ................................................................. 46

4 Operation and Configuration .............................................................. 47

4.1 Display and Operation ...................................................................................... 47

4.1.1 Normal Mode Display and Icons.............................................................................. 47

4.1.2 Setting Mode Menu and Icons................................................................................. 50

4.1.3 Error Display and Icons ........................................................................................... 51

4.1.4 Setting Display......................................................................................................... 52

4.2 Operating Modes............................................................................................... 54

4.2.1 Online Mode/Pause Mode/Offline Mode.................................................................. 57

4.2.2 Adjusting the Display Brightness ............................................................................. 58

4.2.3 Adjusting the Buzzer Volume .................................................................................. 58

4.2.4 Canceling the Print Job ........................................................................................... 59

4.2.5 Adjustment Mode..................................................................................................... 60

4.2.6 Work Shift Setting Mode .......................................................................................... 62

4.2.7 Simple Standalone Mode ........................................................................................ 64

4.2.8 Setting Mode Menu ................................................................................................. 67

4.2.9 User Mode ............................................................................................................... 69

4.2.10 Interface Mode....................................................................................................... 74

4.2.11 Memory Mode...................................................................................................... 109

4.2.12 Service Mode....................................................................................................... 117

4.2.13 Advanced Mode................................................................................................... 140

4.2.14 Hex Dump Mode.................................................................................................. 158

4.2.15 RFID User Mode.................................................................................................. 161

4.2.16 Information Mode................................................................................................. 169

4.2.17 Test Print Mode ................................................................................................... 173

4.2.18 Default Setting Mode ........................................................................................... 176

4.2.19 Download Mode................................................................................................... 179

4.2.20 Upload Mode ....................................................................................................... 184

4.2.21 Hidden Setting Mode ........................................................................................... 186

4.2.22 Wireless LAN Certificate Download Mode........................................................... 187

4.2.23 Site Survey Mode ................................................................................................ 189

Table of Contents

S84-ex/S86-ex Operator Manual

5 Cleaning and Performing Printer Adjustments ................................ 193

5.1 Maintenance .................................................................................................... 193

5.2 Maintenance of the Print Head and Platen Roller ........................................ 194

5.2.1 Maintenance using the Cleaning Kit ...................................................................... 194

5.2.2 Maintenance using the Cleaning Sheet................................................................. 197

5.3 Adjusting the Base Reference Point ............................................................. 199

5.3.1 About the Base Reference Point ........................................................................... 199

5.3.2 Adjusting the Print Position.................................................................................... 200

5.3.3 Adjusting the Media Stop Position ......................................................................... 201

5.3.4 More about the Media Stop Position ..................................................................... 202

5.3.5 Limitation on Base Reference Point Adjustment ................................................... 203

5.4 Adjusting the Print Quality............................................................................. 204

5.4.1 Adjustment of the Print Darkness .......................................................................... 204

5.4.2 Adjusting the Print Speed ...................................................................................... 205

5.5 Adjusting the Media Sensors......................................................................... 207

5.5.1 Adjusting the Media Sensor Automatically ............................................................ 207

5.5.2 Adjusting the I-mark Sensor Level Manually ......................................................... 210

5.5.3 Adjusting the Gap Sensor Level Manually............................................................. 212

5.5.4 Adjusting the Paper End Sensor ........................................................................... 214

5.6 Adjusting the Head Pressure Balance .......................................................... 216

5.7 Adjusting the Head Position .......................................................................... 218

5.7.1 Left - Right Pressure Balance Setting ................................................................... 218

5.7.2 Front - Rear Head Alignment................................................................................. 219

5.8 Adjusting the Ribbon Tension Balance ........................................................ 220

6 Troubleshooting................................................................................ 221

6.1 When an Error Message Occurs.................................................................... 221

6.1.1 More Information about Command Error............................................................... 229

6.1.2 More Information about Head Check Function...................................................... 230

6.2 When a Warning Message Occurs ................................................................ 231

6.3 When the LED Lights Red/Blue ..................................................................... 233

6.4 Troubleshooting Table ................................................................................... 234

6.4.1 No Power/Nothing on the Screen .......................................................................... 234

6.4.2 Cannot Feed the Media ......................................................................................... 234

6.4.3 Can Feed the Media but Cannot Print ................................................................... 235

6.4.4 Bad Print Quality.................................................................................................... 236

6.4.5 Incorrect Print Position .......................................................................................... 237

6.5 Interface Troubleshooting.............................................................................. 238

6.5.1 USB Interface ........................................................................................................ 238

6.5.2 LAN Ethernet Interface .......................................................................................... 238

6.5.3 Bluetooth Interface (Optional)................................................................................ 238

6.5.4 RS-232C Interface................................................................................................. 239

Table of Contents

S84-ex/S86-ex Operator Manual

6.5.5 IEEE1284 Interface ............................................................................................... 239

6.5.6 External Signal Interface (EXT) ............................................................................. 239

6.5.7 Wireless LAN Interface (Optional) ......................................................................... 240

7 Appendix ........................................................................................... 241

7.1 List of Initial Values ........................................................................................ 241

7.1.1 Normal Mode ......................................................................................................... 241

7.1.2 User Mode ............................................................................................................. 241

7.1.3 Interface Mode....................................................................................................... 242

7.1.4 Memory Mode........................................................................................................ 245

7.1.5 Advanced Mode..................................................................................................... 245

7.1.6 Hex Dump Mode.................................................................................................... 248

7.1.7 RFID User Mode.................................................................................................... 248

7.1.8 Test Print Mode ..................................................................................................... 249

7.1.9 Default Setting Mode ............................................................................................. 249

7.1.10 Service Mode....................................................................................................... 250

7.1.11 Hidden Setting Mode ........................................................................................... 251

7.1.12 Work Shift Setting Mode ...................................................................................... 251

7.1.13 Simple Standalone Mode .................................................................................... 252

7.1.14 Wireless LAN Setting........................................................................................... 252

7.2 Media Sensor Positions and Media Stop Positions..................................... 256

7.3 About Compatible Mode................................................................................. 258

7.3.1 Compatible Mode .................................................................................................. 258

7.3.2 Compatible Mode - Print Head Width (only for S86-ex printer) ............................. 258

7.3.3 Print Head Width and Printable Area Range ......................................................... 260

7.4 LCD Power Saving Mode................................................................................ 262

7.5 Input/Output Signal of the External Signal ................................................... 263

7.6 Notification Function ...................................................................................... 265

7.7 Replacing Consumable Parts ........................................................................ 267

7.7.1 Replacing the Print Head....................................................................................... 267

7.7.2 Replacing the Platen Roller ................................................................................... 269

7.7.3 Replacing the Pressure Roller ............................................................................... 271

7.7.4 Replacing the Media Feed Roller .......................................................................... 273

7.7.5 Replacing the Fan Filter ........................................................................................ 274

7.8 Media Motion of the Printer Operation.......................................................... 275

7.8.1 Feed Motion........................................................................................................... 275

7.8.2 Paper End.............................................................................................................. 275

7.8.3 Sensor Error .......................................................................................................... 278

7.8.4 Ribbon Error .......................................................................................................... 279

7.9 Print Speed and Media Size ........................................................................... 280

7.10 Optional Ribbon Saver ................................................................................. 281

7.10.1 Ribbon Saver Operation ...................................................................................... 281

7.10.2 Ribbon Saver Timing Charts ............................................................................... 282

7.10.3 Ribbon Saver Operation and Ribbon Consumption ............................................ 283

Table of Contents

S84-ex/S86-ex Operator Manual

7.10.4 Ribbon Specification for the Ribbon Saver.......................................................... 286

7.10.5 Label Specification for the Ribbon Saver ............................................................ 286

7.11 Optional UHF RFID Configuration ............................................................... 287

7.11.1 Printing RFID Tag Errors ..................................................................................... 289

7.11.2 RFID Error and Reset Timing .............................................................................. 292

7.11.3 External (EXT) Signal Interfaces when RFID Module is Enabled........................ 295

7.11.4 RFID Printing Tips ............................................................................................... 296

7.12 Printer Specifications ................................................................................... 297

7.12.1 Hardware ............................................................................................................. 297

7.12.2 Ribbon and Media ............................................................................................... 299

7.12.3 Interface............................................................................................................... 300

7.12.4 Built-in Functions ................................................................................................. 301

7.12.5 Printer Languages ............................................................................................... 301

7.12.6 Fonts/Symbols/Barcodes..................................................................................... 302

7.12.7 Options ................................................................................................................ 304

7.12.8 Accessories ......................................................................................................... 304

7.12.9 Standards ............................................................................................................ 304

7.13 Interface Specifications ................................................................................ 305

7.13.1 USB Interface ...................................................................................................... 306

7.13.2 LAN Ethernet Interface ........................................................................................ 307

7.13.3 RS-232C Interface............................................................................................... 309

7.13.4 IEEE1284 Interface ............................................................................................. 311

7.13.5 External Signal Interface (EXT) ........................................................................... 313

7.13.6 Bluetooth Interface .............................................................................................. 324

7.13.7 Wireless LAN Interface ........................................................................................ 325

Table of Contents

S84-ex/S86-ex Operator Manual

This page is intentionally left blank.

S84-ex/S86-ex Operator Manual

Thank you for purchasing this SATO S84-ex/S86-ex print engine (hereafter referred to as “the printer”).

This manual supplies basic information on how to operate the printer. Read the manual carefully to

understand each function before operation.

Features of the Product

This SATO S84-ex/S86-ex print engine is a high-performance, automated print/apply labeling system

with a user-friendly design and equipped with versatile functions. This print engine has a durable design

for non-stop operation.

The main features of the printer are as follows:

• Equipped with a two-color backlight LCD and a two-color status LED for improved monitoring of the

printer status.

• Durable design for harsh environment.

• High-speed throughput printing with maximum 16 ips print speed and adjustable backfeed speed

control.

• Print head can be replaced easily without using extra tools.

• New designed sensor cover with nonstick surface that can be easily removed and cleaned without any

tools.

• Easily upload/download data to/from an SD card or USB memory, or by using the SATO All In One

Tool application.

• Supports remote printer setting through the SATO All In One Tool application or a web browser.

• Supports a multi-language display menu and printing of Asian fonts.

• Supports emulations in standard firmware.

• Supports various communication interfaces.

• Supports SNTP protocol.

Before You Start

S84-ex/S86-ex Operator Manual

Safety Precautions

This section describes how to safely operate the printer. Be sure to read and understand all instructions

carefully before you install and use the printer.

Pictographic Symbols

This operator manual and printer labels use a variety of pictographic symbols. These symbols show the safe

and correct operation of the printer and how to prevent injury to others and property damage. The symbol

explanations are as follows.

Example Pictographs

Warning

The Warning symbol indicates that

you can cause death or serious

injury if you do not follow the

instruction or procedure. Caution

The Caution symbol indicates that

you can cause injury or property

damage if you do not follow the

instruction or procedure.

The pictograph means “Caution is required”. The pictograph includes a

specified warning symbol (for example, the left symbol shows electric shock).

The pictograph means “Must not be done”. The pictograph includes a specified

prohibited symbol (for example, the left symbol means “Disassembly prohibited”).

The pictograph means “Must be done”. The pictograph includes a specified

mandate action symbol (for example, the left symbol means “Disconnect the

power plug from the outlet”).

Warning

Place the printer on a stable area.

• Place the printer on a stable area. Do not

place the printer on an unstable table,

slanted surface or an area subject to

strong vibration. If the printer falls off or

topples, it could cause injury to

someone.

Do not place containers filled with liquid on the

printer.

• Do not place flower vases, cups, or other

containers filled with liquids, on the

printer. If any liquid spills into the printer,

immediately power off the printer and

disconnect the power plug from the

outlet. Then contact your SATO reseller

or technical support center. If you

operate the printer in this condition, it

could cause a fire or electric shock.

Do not place objects into the printer.

• Do not place metal or flammable objects

inside the printer’s opening. If a foreign

object gets into the printer, immediately

power off the printer and disconnect the

power plug from the outlet. Then contact

your SATO reseller or technical support

center. If you operate the printer in this

condition, it could cause a fire or electric

shock.

Do not use other than the specified voltage.

• Do not use other than the specified

voltage. Doing so could cause a fire or

electric shock.

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