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1. Ihave plugged in the unit, turned “ON” the main power switch (on the back of
unit), pressed the ON/OFF button on the remote (or the front panel) and nothing
happens. What’s wrong?
•Make sure the power cord is inserted completely into the receptacle on the back of the unit.
•Make sure the electrical outlet is capable of providing power to the unit.
•Check the primary filter located on the back of the unit to ensure that the safety switch
activator clip depresses the safety switch.
•Check to see if the proper fuse is installed and that it is operational.
2. The fan is operating but the purifier plate is not working or the purifier lights are
blinking. What’s wrong?
•Check the purifier plate to see if it is cracked or broken. If so, the purifier plate will
need replaced.
•Ensure maintenance procedures required for the purifier plate have been performed
according to the “General Maintenance” section of this Owners Manual. Order new
plates from your dealer if needed.
•Electrical contacts are not contacting the screen portion of the purifier plate. Unplug
and inspect the unit for any loose connections.
•Make sure the purification plate is fully depressed into slot.
•Do not attempt to disassemble or service the unit or you will void the warranty.
3. The purifier plate is making a noise, has a burning smell, and/or appears to
arc/spark. What is the problem?
•The purifier plate is most likely cracked. Refer to the answers for question # 2.
4. The UV lamp is not functioning or the sterilize display light is blinking.
•Check lamp for proper installation. See General Maintenance section of this Owners Manual.
•Replace UV Lamp. Order a new UV bulb from your dealer if needed.
5. What are the most typical application problems?
•Symptom: Abelief that the equipment is placed in the proper environment, but
its operation appears unsuccessful.
Problem: Lack of air movement, improper placement of the unit.
•Symptom: Strong odors still remain within the environment after operating the unit.
Problem: Purifier setting is too low or improper placement of the unit.
•Symptom: Astrong odor of activated oxygen is present within the environment.
Problem: Purifier setting is too high and/or a lack of air movement.
•Symptom: Visible haze of smoke and/or particulate remains within the environment.
Problem: Lack of air movement, Anion feature is not turned on, or improper
placement of the unit.
6. How can I tell if the UV lamp is functioning?
•The UV lamp will produce a glow that is visible through the front grill under low light
conditions.
•CAUTION: Do not look directly at the glowing lamp.
7. The unit does not operate.
•Is the unit plugged in?
•Are you sure the outlet is active?
•Is the main power switch turned on?
•Is the rear primary filter installed properly and depressing the safety switch inward?
•Does the fuse need to be replaced?
•Is the unit properly placed away from objects that may obstruct airflow?
•Is the primary filter clean?
•Is the catalytic screen clean?
•Is the purifier plate clean?
If your unit fails to operate properly after performing troubleshooting, contact your Sales
Representative or Service Center for further assistance.
Alist of available Sales Representatives and Service Centers can be located by visiting
our website at www.rppurchase.com or by calling 866-786-8946.
TROUBLESHOOTING
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