Scientific Atlanta Explorer 8300HD Guida all'installazione

Find Answers to Frequently Asked Questions

FindAnswers to FrequentlyAsked Questions

If you have questions or encounter difficulties controlling live TV, recording

programs, playing recordings, or displaying the PIP screen, this section may

provide the information you need. If not, see page 53, “Get More Information

or Assistance.”

Questions About the DVR

What happens if the DVR temporarily loses power?

The recordings that were saved prior to the power loss are preserved, except,

of course, those recordings that were automatically deleted because their Save

Time was reached. Future recording schedules are also preserved. You miss

only the recordings that were scheduled to be made while the power was out.

Where can I find details on installing the DVR?

Access Scientific-Atlanta’s Explorer eClub Web site at

www.scientificatlanta.com/explorerclub. It contains documentation on a

number of topics, including installation and setup. You need the model number

of the DVR and your email address to access the eClub Web site.

Why doesn’t the DVR respond when I press the keys on the remote?

Your remote may not be in the Cable mode. To use any of the features provided

by the DVR, including the PIP feature, the remote must be in Cable mode. See

the box on page 5 for details.

I want to move the DVR to a new location. How do I do this?

After disconnecting the DVR from your TV and other components, reconnect it

by following the instructions in your DVR installation guide. If you can’t find your

copy of this guide, log on to Scientific-Atlanta’s Explorer eClub Web site at

www.scientificatlanta.com/explorerclub. It contains documentation on a

number of topics, including installation and set up. You need the model number

of the DVR and your email address to access the eClub Web site.

Questions About Controlling a Live Program or Recording

Can I remove the DVR on-screen graphics and banners?

Yes. Some TV programs display “scrolling” information across the bottom of the

TV screen (for example, news and sports “tickers”). The DVR on-screen status

bar and other graphics may cover up information scrolling on-screen. Press Exit

to remove any on-screen graphic or banner.

How far back can I rewind a program?

It depends upon whether the program is a live or a recorded program. You can

rewind all recorded programs to the beginning of the recording.

The situation is different for live programs. If you have watched a live program

for less than 1 hour, you can rewind back to the point that you started watching

the channel. If you have watched a live program for longer than 1 hour, you can

rewind up to the last hour that you’ve watched. For details on how the DVR allows

you to rewind, fast-forward, pause, or record live TV, see page 16.

Can I pause, rewind, or fast-forward a program in the PIP screen?

No. Keys such as pause, rewind, and fast-forward control only the program

shown in the main TV screen. They also control the small Quarter screen that

appears on DVR screens like the Recorded List screen and the Program Guide.

See page 23 for details on the main TV screen and the Quarter screen.

Can I pause, rewind, or fast-forward a program shown in the upper right

corner of Explorer screens?

Yes. The small screen shown in the upper right corner of Explorer screens (the

Quarter screen) is actually the main TV screen displayed in a smaller size. It is

reduced to fit within Explorer screens. Keys such as pause, play, rewind, and

fast-forward control the main TV screen, whether the screen fills the monitor of

your TV or whether it is reduced to fit in an Explorer screen.

Questions About Watching Two Programs at Once

If a program is being recorded in the PIP screen and I turn off the PIP

feature, will this stop the recording?

No. The DVR continues to record the program even if you turn off the PIP feature.

What if my TV doesn’t have the PIP feature?

That’s no problem. You can still use the PIP feature because the DVR provides

the PIP feature, not your TV.

Questions About Recording and Playing Back Programs

If I’ve been tuned to a program since it started, do I have to rewind to the

beginning to record the entire program?

No, if you have been tuned to the program since its beginning, just press

Record from any point in the program to record the entire program. Recording

automatically stops when the program ends.

Can I record the program that is shown in the PIP screen?

You can record a program that is shown in the PIP screen, but you must swap

the program to the main screen first. For details, see “Record Two Programs at

Once” on page 28.

Can I record a pay-per-view event?

Yes, if you have been authorized by your cable service provider. After you

purchase the event and wait for it to begin playing, you can record it just like

any other live program. For details, see “Record a Pay-Per-View Event” on page 28.

Can I record video-on-demand (VOD) programs?

No.

Can I play back more than one recording at the same time?

No. You can play only one recording at a time.

Find Answers to Frequently Asked Questions

Stop Recording Cancel

Channel Change Notice

You are now recording "The Jungle Book"

Press to change to the other recording

Can I recover a recording that was erased from the DVR?

No. There is no way to recover a recording that has been erased from the

Recorded List screen. You can copy programs to a VCR tape or extend the

length of time a program is saved, though. For details, see “Copy Recordings

From Your DVR to a VCR Tape” on page 42 or “Change the Save Time of a

Recording You Have Saved” on page 44.

Can I use PIP while copying a program to my VCR?

When copying a program to a VCR, the PIP screen displays what is being

copied to the VCR. You cannot use PIP to watch another program while copying

a program to a VCR, but you can change channels in the main screen.

Can I record two programs at the same time and watch a live program on

another channel?

No. If you are recording two programs and try tuning to another channel, the

DVR displays the message shown here. But you can watch either of the two

channels you are recording, or you can play back a recording and watch it.

If, while recording two programs,

you try to tune to another

channel, the DVR displays a

Channel Change Notice to let

you know that you must stop a

recording to change channels.

For details, see “Cancel a

Recording That Is in Progress”

on page 30.

What happens if a sports event that I scheduled to record goes into over-

time?

The DVR cannot determine whether a live program will end at its scheduled

time. If there is a chance that the event you are recording may continue past its

scheduled time, you can allow for this uncertainty by extending the stop time on

the Confirm Recording screen.

Do my Parental Controls in the Program Guide carry over to DVR record-

ings?

Yes. If you block programs by channel or rating in the General Settings menu,

recordings of these programs also are blocked. They will be recorded, but to

play them back, you must enter your 4-digit PIN. For details, see the “Playing

Back Blocked Recordings” box on page 36.

Can I erase part of a recording?

No. The DVR erases the entire recording.

At the end of the program playback, the DVR started playing the recording

again from the beginning. Why?

To prevent screen burn in, the DVR prevents graphics and a still image from

being displayed for too long. The Playback Status screen displays when a

recording ends. If this screen is shown for 5 minutes, the DVR begins playing the

recording again from the beginning.

Find Answers to Frequently Asked Questions

When the DVR is in Power-Save mode, will the programs that I have

scheduled to record still be recorded?

Yes. Any scheduled recordings will occur when the DVR is in Power-Save mode.

Between 1:00 a.m. and 6:00 a.m. daily, your DVR automatically enters Power-

Save mode unless you press a key on the remote or a key on the DVR front

panel at least once every 2 hours. In Power-Save mode, the set-top is powered

down, but all scheduled recordings still occur. When the DVR enters Power-

Save mode, your TV displays a black screen. Also, the DVR turns on all of your

parental controls whenever you power down the DVR.

Note: Your cable service provider controls whether or not the automatic Power-

Save mode is activated on your set-top.

At 1:00 a.m., the inactivity clock begins.

If you do not press a remote button or

front panel key between 1:00 a.m. and

1:10 a.m., the DVR displays a 5-minute

warning banner, indicating that the DVR is

about to enter Power-Save mode.

• To allow the DVR to enter Power-Save mode, do nothing when the warning

banner appears. The DVR automatically powers down. After your DVR

powers down, you must press CBL and then Power on your remote,

or press Power on the front panel of your DVR to start watching TV again.

• To prevent the DVR from entering Power-Save mode, simply press any key

on your remote or any key on the front panel of the DVR when the warning

banner appears. The DVR does not attempt to enter Power-Save mode again

until another 2 hours of inactivity has passed.

I watched two 30-minute programs on the same channel, but when I

pressed Record, the DVR recorded only the most recent program. Why

didn’t it record both programs since it buffered both programs?

It recorded the most recent program because it was the live program at the time

that you pressed Record. The DVR does buffer all programs on a channel for up

to one hour. However, when you are watching live programming, the DVR

assumes that you want to record a specific program, not a specific channel. For

that reason, the DVR records only the program that is currently being broadcast

at the time that you press Record.

For example, let’s say that you tune to a channel for 45 minutes and during that

time watch a 30-minute “Friends” episode, and then you watch the first 15

minutes of “Seinfeld.” You can rewind to the beginning of “Friends,” but if you

press Record, the DVR records only “Seinfeld.” The DVR records only “Seinfeld”

because “Seinfeld” is the live program at the time you pressed Record.

Attention

Your DVR will automatically enter power-save mode in 5 minutes.

Press any remote key to continue watching TV.

Find Answers to Frequently Asked Questions

Why did the DVR record only part of a program?

If the beginning of the program is missing, you may have started recording the

program after it began. For an explanation of how live TV is recorded, see page 16.

If the end of the program is missing, the DVR may have reached its storage

capacity, the program may have continued past its scheduled time, or you may

have manually stopped the recording.

If there is a chance that the program you are recording may continue past its

scheduled time, you can allow for this uncertainty by extending the stop time

on the Confirm Recording screen.

To determine why the entire program was not recorded, display the Recorded

List screen and select the program in question. The Information area in the

upper left of the Recorded List screen indicates one of the following reasons:

• User stopped recording early.

• Reached storage capacity.

If the DVR has reached its storage capacity, you must make space to record

other programs. To make more space on the DVR:

1. Erase recordings that you no longer want or, copy recordings you want to

keep to a VCR tape and then erase them from the DVR. For details, see

“Erase a Recording” on page 44 or “Copy Recordings From Your DVR to a

VCR Tape” on page 42.

2. Turn Auto Erase On. Your oldest recordings are erased automatically if

space is needed. For details, see “Automatically Erase Oldest Recordings”

on page 41.

Questions About the MR-DVR Client Set-Top

Can an MR-DVR client set-top record a program?

No. Programs must be set up to record on the MR-DVR server.

Why can’t the MR-DVR client set-top play recordings whose titles are gray

in the Recorded List?

The recording may be a high-definition program or someone may have erased

the recording on the MR-DVR server. You can find out if the recording has been

erased by closing the Recorded List and then displaying it again. If the

recording is not listed when you display the Recorded List for the second time,

then it has been erased. If the recording is still listed in gray, the recording was

made from a high-definition program and can only be played back on the

8300HD MR-DVR server set-top.

Questions About Watching, Recording, and Playing

Back HD Programs

Are local TV stations broadcasting in HDTV?

Many local TV stations are transmitting digital signals. However, transmitting a

digital signal does not mean transmitting an HDTV signal. Most stations,

however, once they begin broadcasting in digital are offering HD programs from

their parent station, such as CBS, ABC, NBC, Fox, WB, UPN, or PBS.

How can I find out which programs are broadcast in HD?

To find out which programs are broadcast in HD, log on to the Web site of your

cable service provider. Many cable service providers list their channel lineups on

their Web sites and indicate the channels that are broadcast in HD.

What are the differences between standard TVs and HDTVs?

• HDTVs can be 1/3 wider than traditional TVs, although some HDTVs have

a traditional (4:3 aspect ratio).

• HDTV uses a much finer resolution to create the TV picture—1125 lines for

HDTV as compared to 525 lines used in standard TV (SDTV). This means

that the resolution for HDTVs can be up to 1920 x 1080 pixels as compared

with 720 x 480 for SDTVs.

• In the United States, HDTV is always broadcast with digital signals. SDTV is

currently broadcast in both digital and analog. (However, HDTV and digital

SDTV do not use the same digital signal.)

• Generally, all HDTV-ready monitors or integrated HDTV sets are capable of

supporting an SDTV 480i or 480p signal. Not all HDTV monitors support both

720p and 1080i HDTV signals. For instance, some plasma displays support

only 720p.

I have a wide-screen HDTV and am tuned to a channel that is listed as an

HD channel, but the picture is not displayed in a wide-screen format.

What’s wrong?

The program may not be an HD program. Not all stations broadcast HD pro-

grams. Because non-HD programs do not use a wide format, the picture does

not fill the width of the screen. To fill the space, the DVR automatically places

bars on the sides of non-HD programs. You can change this display to one that

removes the bars and fills the screen with the picture. For more information

about how pictures are formatted and displayed on an HDTV, refer to the

Explorer HDTV Setup Wizard User’s Guide, part number 4003114.

I’m concerned about burn in. Can I remove the bars that display when

watching certain programs on my HDTV?

Yes. You can remove the bars and enlarge or stretch the picture to fill the screen.

If you have a standard-screen HDTV, you might try removing the bars by

displaying the program in a different picture format.

For more information about how pictures are formatted and displayed on an

HDTV, refer to the Explorer HDTV Setup Wizard User’s Guide, part number

4003114.

Burn in or “ghosting” occurs when an image is displayed on a TV for an ex-

tended period of time. Through time, the image becomes permanently burned

into the screen, leaving a faint image of it on the screen. Some kinds of HDTVs

are more susceptible to burn in than others. For other ways to reduce burn in,

refer to the user’s guide that came with your HDTV.

Find Answers to Frequently Asked Questions

Get More Information or Assistance

This guide is designed to help you become familiar with the tasks you use most

often when controlling live programs or recordings, recording programs, playing

recordings, and displaying the PIP. It does not provide comprehensive informa-

tion about the DVR. For example, you won’t find instructions on how to install the

DVR in this guide.

If you haven’t found the answer to a question you have, you can make use of the

following resources.

Frequently Asked Questions

The “Find Answers to Frequently Asked Questions” section of this guide provides

answers to questions about the capabilities of the DVR and how it operates.

Online Documentation or the Explorer eClub

If you have questions after looking through the “Find Answers to Frequently

Asked Questions” section of this guide, check the Scientific-Atlanta Web site at

www.scientificatlanta.com. It contains online customer support on a number of

topics, including installation and setup. You’ll also find the latest information

about the DVR there, including updates to frequently asked questions.

For additional information about your DVR, Scientific-Atlanta invites you to join

the Explorer eClub. This online club provides news and information about the

DVR. Access the Explorer eClub on the Internet at the following Web address:

www.scientificatlanta.com/explorerclub

To join and access the Explorer eClub, you need to enter the model number of

your DVR and your email address.

Customer Support

If you have questions after looking through the “Find Answers to Frequently

Asked Questions” section of this guide and the Explorer eClub, contact your

cable service provider.

Information to Provide When Calling for Assistance

To best answer your question, your cable service provider may ask you for the

following information:

•Product name and number: To find the model name and number, look on

the front of the DVR. The model name (Explorer) and model number (8000,

8000HD, 8300, or 8300HD) are printed there.

•Serial number: To find this number, look on the back of the DVR for a label

that is similar to the example shown below.

0003B4287797

SABDQXTL N0006246618

Sample Serial Number

To Find the DVR Serial Number

To find the serial number, look on the back of the DVR for a label that is similar to the

following example. The serial number begins with SA and is located in the lower left

corner of the bar code.

Index

Blocking programs, methods of, 32

Blocking recordings, 35

Browse By feature, 14

Buffer, explanation of, 2

Buttons. See Remote control keys

Cable mode, 5

Canceling

recordings in progress, 30

scheduled recordings, 30

Changing

channel of PIP screen, 21

channels from Program Guide, 13

number of days to save recording,

43, 44

Channel banner, displaying, 20

Channel buffer, See Buffer

Channel Change Notice screen, 28

Channels, selecting to be blocked, 32

Closed lock symbol, 33, 34, 35, 38

Confirm Recording screen, 25

Connecting the DVR, 4

Copying recordings to VCR tape, 42

Current recordings, finding, 29

Date, search programs, 15

Default Save Time setting

changing for future recordings, 43

explanation of, 25

recording with, 25

Displaying

Browse By options, 14

channel banner, 20

list of recordings, 29

list of scheduled recordings, 30

Parental Control setting, 34

PIP screen, 20

Program Guide, 13

programs to block, 32

Recorded List screen, 29

Scheduled Recordings screen, 30

Erasing

portions of a recording, 49

recordings, 41, 44, 49

recovering, 49

Explorer eClub, about, 53

Explorer screens, information in,

inside of back cover

Fast-forwarding

live programs, 17

PIP screen, 23, 48

Quarter screen, 23, 48

recordings, 17

speeds, 18

Finding programs. See Program

Guide

Frame-by-frame viewing, 19

Future programs

recording, 27

selecting from Program Guide, 15

General Settings menu

adjusting HD picture, 8-11

audio output, 5

blocking programs, 32

Index

HDMI Interface, 4, 5

HDTV

display, 8-11

recording programs, 24

storage of programs, 1

High-definition programs. See HDTV

Information area on Explorer screens,

inside of back cover

Installation, instructions for, 47

Instant replay, 17

Keys. See Remote control keys

List key, 28, 29, 30

List of recordings, displaying, 29

Live TV, 2, 16

Lock symbols

Closed Lock, 33, 34, 35, 38

Open Lock, 34

Loss of power, 47

Main TV screen

PIP screen, 20, 22, 23

Quarter screen, 23

keys used to control, 22, 23

stretching, 7

swapping with PIP screen, 22

zooming, 7

MR-DVR

controling viewing, 37

parental controls, clients and, 38

Online information, Explorer eClub, 53

Open lock symbol, 34

Overtime in sporting events and

other programs, recording of, 49

Padlock symbol. See Lock symbols

Parental Control feature

blocking programs, 32

blocking recordings, 35

how to use, 34

playing blocked recordings, 36

turning on and off, 34, 37

watching blocked recordings, 36

Pausing

live programs, 16

PIP screen, 23, 48

Quarter screen, 23, 48

recordings, 16

Pay-per-view events, recording, 28,

46, 48

Picture-in-Picture feature. See PIP

feature; PIP screen

Picture

adjusting display, 8

changing darkness of bars in, 11

setting format of, 9, 10

PIN Entry screen, 36, 38, 39

PIP feature

explanation of, 20

turning on or off, 20

TV requirements for, 48

PIP screen

changing channel, 21

displaying, 20

fast-forwarding in, 23, 48

keys used to control, 23

main TV screen, 20

moving location, 21

pausing, 23, 48

Quarter screen, 23

recording, 22

rewinding, 23, 48

swapping with main TV screen, 22

Index

Playback Status screen, exiting

from, 29

Playing

and recording simultaneously, 48

blocked recordings, 36

recordings, 29

Power loss, 47

Power-Save mode, 31, 50

Program Guide

Browse By feature, 14

changing channels from, 13

displaying, 13

finding programs, 13-15

playing recordings from, 29

searching for programs, 14, 15

selecting a program, 13

selecting future programs from, 15

Programs

blocking with Parental Control, 32

fast-forwarding, 17

pausing, 16

recording, 24-28

removing blocking from, 34

rewinding, 17

selecting to be blocked, 32

Protect recordings, 31

Quarter screen

controlling, 23

definition of, 23

fast-forwarding, 23, 48

pausing, 23, 48

PIP screen, 23

rewinding, 23, 48

Quick Settings

adjusting picture format, 8

parental control on and off, 34, 37

Recorded List screen, displaying, 29

Recording

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