RETURNING PRODUCTS FOR REPAIR
Please contact Setra toll free at 800-257-3872, or 978-263-1400 before returning unit for repair to review
information relative to your application. When returning a product to Setra, the material should be
carefully packaged and shipped prepaid to:
Setra Systems, Inc.
159 Swanson Road
Boxborough, MA 01719
Attn: Repair Department
To assure prompt handling, please supply the following information and include it inside the package of
returned material:
1. Name and phone number of person to contact.
2. Shipping and billing instructions.
3. Full description of the malfunction.
4. Identify any hazardous material used with product.
Notes: Please remove any pressure fittings and plumbing that you have installed and enclose any
required mating electrical connectors and wiring diagrams.
Allow approximately 3 weeks after receipt at Setra for the repair and return of the unit.
Non-warranty repairs will not be made without customer approval and a purchase order to cover repair
charges.
LIMITED WARRANTY AND LIMITATION OF LIABILITY
SETRA warrants its products to be free from defects in materials and workmanship, subject to the follow-
ing terms and conditions:
Without charge, SETRA will repair or replace products found to be defective in materials or workmanship
within the warranty period; provided that:
a) the product has not been subjected to abuse, neglect, accident, incorrect wiring not our
own, improper installation or servicing, or use in violation of instructions furnished by SETRA;
b) the product has not been repaired or altered by anyone except SETRA for its authorized
service agencies;
c) the serial number or date code has not been removed, defaced, or otherwise changed; and
d) examination discloses, in the judgment of SETRA, the defect in materials or
workmanship developed under normal installation, use and service;
e) SETRA is notified in advance of and the product is returned to SETRA transportation prepaid.
Unless otherwise specified in a manual or warranty card, or agreed to in a writing signed by a SETRA
officer, SETRA pressure and acceleration products shall be warranted for one year from date of sale.
The foregoing warranty is in lieu of all warranties, express, implied or statutory, including but not limited
to, any implied warranty of merchantability for a particular purpose.
SETRA’s liability for breach of warranty is limited to repair or replacement, or if the goods cannot be
repaired or replaced, to a refund of the purchase price. SETRA’s liability for all other breaches is limited
to a refund of the purchase price. In no instance shall SETRA be liable for incidental or consequential
damages arising from a breach of warranty, or from the use or installation of its products.
No representative or person is authorized to give any warranty other than as set out above or to assume
for SETRA any other liability in connection with the sale of its products.
159 Swanson Road, Boxborough, MA 01719-1304; 800-257-3872;
(978) 263-1400; Fax. 978-264-0292; WEB; www.setra.com;
Rev. D 1/15/98
