Domestic Warranty i99-028-0097-1
8/1/99
One Year Limited Warranty
For products purchased using
Solectek’s U.S. & Canada MSRP
Price List and installed in the
United States or Canada.
Effective August 1, 1999 Subject to the conditions and procedures set forth below during the warranty
period, Solectek will repair or replace, at Solectek's option, such Solectek
products or parts thereof which, on inspection by Solectek, are found to be
covered by the limited warranties set forth below. The warranty period for
new hardware products, which are listed on Solectek’s U.S. & Canada
MSRP Price List at time of purchase, is twelve months from the date of
shipment from Solectek. The warranty period for spare parts and R-part
numbers is ninety days from the date of shipment from Solectek.
If you think there is a problem or defect with your Solectek hardware
product:
nContact Solectek's Technical Support Department between 8:00 a.m.
and 5:00 p.m., Pacific Time at (858) 450-1220, or via fax at (858) 457-
Support Representative will discuss your problem to confirm the defect.
After business hours, please leave a voicemail or send an e-mail or fax.
A Technical Support Representative will respond to you the next
business day.
nIf warranty or return service is needed, you will receive a Return
Material Authorization (RMA) number. At no time should Solectek
products be sent back without a valid RMA number. Solectek accepts
no responsibility for unauthorized returns.
You agree to pay for shipping to Solectek. If the product is under
warranty, Solectek will pay for shipping of the repaired or
replacement product to you via ground transportation to your
location in the United States. For installations outside the
continental U.S., Solectek will pay for shipping via ground
transportation to the freight forwarder of your choice located in
the continental United States. Any other freight arrangements will
be at customer expense.
Solectek shall not be liable for any damage caused to the product
in transit. You acknowledge and agree that you will bear all risk
of loss or damage to the product while in transit.
Send return shipments to:
Solectek Corporation
6370 Nancy Ridge Drive, Suite 109
San Diego, CA 92121-3212
ATTN: RMA # _________
nPack products securely, to prevent damage in transit. Be sure the RMA
number is clearly visible on the outside of the return shipping carton.
nReturned Solectek products must include all other components from the
original package, including the hardware, cables, connectors, software
diskettes, and user manual(s) unless otherwise stipulated by Solectek.
nEnclose a copy of the original purchaser’s proof of purchase, if needed
to support warranty claim. (See details in LIMITATIONS section
below.)
After inspecting the failed unit, Solectek will repair or replace
materially defective parts or components. All products that are
replaced become the property of Solectek. If upon inspection by
