Sony IPELA PCS-G70 Manuale di istruzioni

PCS-G50

PCS-G70

Video Communication System

Frequently Asked Questions (FAQ)

CONFIDENTIAL

The material in this manual consists of information that is the property of Sony

Electronics Inc. and is intended for use by the purchasers of the equipment

described in this manual. Sony Electronics Inc. expressly prohibits the

duplication of any portion of this manual or the use thereof for any purpose

other than the operation or maintenance of the equipment described in this

manual without the express written permission of Sony Electronics Inc.

The software described herein may also be governed by the terms of a

separate end user license agreement.

Printed in USA

February 2006

Broadcast & Business Solutions Company

3300 Zanker Road, San Jose, CA 95134

Table of Contents

Sales FAQ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

When were PCS-G50/G70 systems released? . . . . . . . . . . . . . . . . . . . . . . . . . . .1

What is the pricing? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1

Where can I buy PCS-G50/G70? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1

Where can I see a product demo? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1

Where can I call for an interactive live demonstration? . . . . . . . . . . . . . . . . . . . . .1

Can I buy the remote commander for PCS-G50/G70? . . . . . . . . . . . . . . . . . . . . . .1

Where can I get PCS-G50/G70-related documents? . . . . . . . . . . . . . . . . . . . . . . .1

Product Support FAQ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Who can I contact for product support? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2

What kinds of Service Programs are available for PCS-G50/G70? . . . . . . . . . . . . . .2

I would like to do a test call. Where can I call? . . . . . . . . . . . . . . . . . . . . . . . . . .2

Where can I get the latest software for PCS-G50/G70? . . . . . . . . . . . . . . . . . . . . .2

What size of memory stick is required for software upgrades? . . . . . . . . . . . . . . . .2

General Product FAQ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Does PCS-G50/G70 include microphones and cameras? . . . . . . . . . . . . . . . . . . . .3

What are the key differences between PCS-G70 and PCS-G50? . . . . . . . . . . . . . . .3

What are the key differences between PCS-G50 and PCS-1? . . . . . . . . . . . . . . . . .3

Can I mount PCS-G50/G70 to a 19" rack? . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3

How does UPnP operate on PCS-G50/G70? . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3

Can I make calls to other brands of equipment? . . . . . . . . . . . . . . . . . . . . . . . . .4

How long can I record a conference to a memory stick? . . . . . . . . . . . . . . . . . . . .4

Does PCS-G50/G70 support CDR? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4

How does FEC operate for QoS? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4

Does the PCS-G50/G70 support H.235 encryption standard? . . . . . . . . . . . . . . . . .4

Settings and Communication FAQ . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Can I access PCS-G50/G70 via the Web? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4

Does PCS-G50/G70 support ISDN PRI I/F? . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5

What port numbers are used for PCS-G50/G70? . . . . . . . . . . . . . . . . . . . . . . . . .5

What port numbers are used for networking functions? . . . . . . . . . . . . . . . . . . . .5

Can I set up a password for streaming? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5

How many people can view streaming from PCS-G50/G70? . . . . . . . . . . . . . . . . .5

Does PCS-G50/G70 support SIP? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5

Does PCS-G50/G70 support SCCP (Cisco Skinny Client Control Protocol)? . . . . . . .5

What is the control API for the PCS-G50/G70 system. . . . . . . . . . . . . . . . . . . . . .6

How do I use the IR repeater? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6

Where do I connect the IR receiver? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6

How do I use the conversion cable? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6

Camera FAQ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Does PCS-G50/G70 support tracking cameras? . . . . . . . . . . . . . . . . . . . . . . . . . .6

What modes does the tracking camera support? . . . . . . . . . . . . . . . . . . . . . . . . .6

What is the furthest distance that the camera can be installed from the codec unit? 7

Does the system support 16:9 3CCD cameras? . . . . . . . . . . . . . . . . . . . . . . . . . .7

Can I connect multiple cameras to PCS-G50/G70? . . . . . . . . . . . . . . . . . . . . . . . .7

What cable do I use when connecting an external EVI/BRC type camera and where can

I get one? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7

How do I connect BRC-300 to the PCS-G50/G70 system? . . . . . . . . . . . . . . . . . . .7

How do I use the short VISCA converter cable? . . . . . . . . . . . . . . . . . . . . . . . . . .7

Can the camera be inverted? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8

How do I change the target of the camera control (Far/Near)? . . . . . . . . . . . . . . .8

DSB FAQ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

How long is the PCSA-DSB1S (XGA + Video Dual Stream) cable? . . . . . . . . . . . . .8

Can I start a DSB presentation from the remote commander? . . . . . . . . . . . . . . . .8

What is the maximum frame rate of the XGA data via PCSA-DSB1S? . . . . . . . . . . .8

Can PCS-G50/G70 display video and data together on a single monitor? . . . . . . . .8

Does the PCS-G50/G70 support H.239 dual stream standard? . . . . . . . . . . . . . . . .9

MCU FAQ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

How many sites can be connected with the built-in multipoint function? . . . . . . . . .9

Does PCS-G50/G70 support Continuous Presence mode in multipoint conferences? .9

How does PCS-G50/G70 use bandwidth in a multipoint conference? . . . . . . . . . . . .9

How many screen layouts does PCS-G50/G70 support in a multipoint conference? .9

Microphone and Mimio FAQ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

How many microphones does PCS-G50/G70 support? . . . . . . . . . . . . . . . . . . . .10

How long is the optional microphone cable? . . . . . . . . . . . . . . . . . . . . . . . . . . .10

Can I extend the cable for the Mimio Xi whiteboard recorder? . . . . . . . . . . . . . . .10

Monitor FAQ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

iii

How many displays can I connect to PCS-G50/G70? . . . . . . . . . . . . . . . . . . . . .10

Can I change the source video from 5-monitor output? . . . . . . . . . . . . . . . . . . .10

Can I view far site video and PC data together on a single screen? . . . . . . . . . . .10

Operation FAQ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

How do I edit Phonebook data on the PC? . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11

Where can I get a list of service commands? . . . . . . . . . . . . . . . . . . . . . . . . . . .11

How do I check call status? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11

How do I get to the administrator setup menu on the GUI? . . . . . . . . . . . . . . . . .11

Can I customize the menu screen? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11

Can the start up logo be changed? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11

Troubleshooting FAQ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

I cannot see near-PC images. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11

I hear echo (near audio) from the speaker. . . . . . . . . . . . . . . . . . . . . . . . . . . . .12

I cannot recall the Administrator password. . . . . . . . . . . . . . . . . . . . . . . . . . . .12

PCS-G50 and PCS-G70 Video Communication Systems

FAQ 1

SALES FAQ

Q. When were PCS-G50/G70 systems released?

A. PCS-G70N (camera bundle model) was released in October 2004.

The model was then changed to PCS-G70S (codec only) and

released in February 2005.

PCS-G50 (camera and microphone bundle model) was released in

June 2005.

Q. What is the pricing?

A. PCS-G70S MSRP is $8,200. PCS-G50 MSRP is $5,800.

IP and ISDN multipoint software are optional accessories and are

each priced at MSRP $2,100.

Other optional items are available: Data solution box, ISDN I/F

boxes, cameras, microphones, and stands.

Q. Where can I buy PCS-G50/G70?

A. Contact your local authorized Sony videoconferencing dealer, or

visit http://www.sony.com/videoconference to find a list of

conferencing specialists.

Q. Where can I see a product demo?

A. Sony has IPELA product line show rooms in: New York,

Washington DC, and San Diego, California, and demo rooms in

New Jersey, Chicago, and San Jose, California.

Please contact your Sony representative for more information.

Q. Where can I call for an interactive live demonstration?

A. You can call the Sony Videoconference Demonstration Site, staffed

by a demonstrator on a public IP. Call Kelly at 765-436-7822 to

schedule an appointment.

Q. Can I buy the remote commander for PCS-G50/G70?

A. Yes. Sony offers the remote commander (PCS-RG70) as service

part number 1-479-113-41 from http://www.sony.com/partsplus.

Q. Where can I get PCS-G50/G70-related documents?

A. Download PCS-G50/G70 product related documents (such as

operating instructions, quick reference guides, system integration

manuals, white papers, and brochures) from:

http://www.sony.com/videoconference

PCS-G50 and PCS-G70 Video Communication Systems

2FAQ

PRODUCT SUPPORT FAQ

Q. Who can I contact for product support?

A. Call Sony’s Product Operation Support Center (POSC) at:

800-883-6817 Option 2, 3

Hours of operation: Monday–Friday 8:30am–8:00pm EST

Email: [email protected]

Q. What kinds of Service Programs are available for PCS-G50/G70?

A. The standard warranty is one year parts and one year labor.

Sony offers three different types of extended warranty:

SupportNET OnsitePLUS

DepotPLUS

Advanced Exchange programs

For details, see the Professional Services web site at:

http://bssc.sel.sony.com/BroadcastandBusiness/markets/10018/mar

ket_10018.shtml

Q. I would like to do a test call. Where can I call?

A. Call Sony’s Product Operation Support Center (POSC) at:

800-883-6817 Option 2, 3

Hours of operation: Monday–Friday 8:30am–8:00pm EST

POSC’s video numbers are:

IP:65.196.27.201

ISDN:201-833-2188

Q. Where can I get the latest software for PCS-G50/G70?

A. Download the latest software from:

http://www.sony.com/videoconference

Use a memory stick (128 MB or greater) to upgrade the system or

use remote upgrade software on a PC.

Refer to the release notes for a list of new features and program

improvements.

Q. What size of memory stick is required for software upgrades?

A. 128 MB or greater.

PCS-G50 and PCS-G70 Video Communication Systems

FAQ 3

GENERAL PRODUCT FAQ

Q. Does PCS-G50/G70 include microphones and cameras?

A. PCS-G50 is bundled with a camera and microphone and contains

the following components: Communication terminal, camera unit,

remote commander, AC power adaptor, tabletop microphone, and

cables.

PCS-G70S is a codec only model (without a camera and

microphone) and contains the following components:

Communication terminal, remote commander, AC power adaptor,

and cables.

The systems do not include: RGB cable, LAN cable, or memory

Stick. Refer to the operating instructions for a complete list of

system components.

Q. What are the key differences between PCS-G70 and PCS-G50?

A. PCS-G70 supports the following functions: 5-monitor output in

multipoint conference, dual video stream, split screen image

sending, tracking camera. PCS-G70S is a codec only model.

PCS-G50 is bundled with a camera and microphone.

Q. What are the key differences between PCS-G50 and PCS-1?

A. PCS-G50 supports a maximum IP of 4 Mbps and supports the

following functions: 4CIF video transmission, H.264 and MPEG4

AAC on multipoint call, terminal name display, speed matching

between ISDN and IP calls, audio visual recording to memory stick,

and streaming. PCS-G50 supports ISDN PRI (1.5 Mbps).

PCS-1 supports a maximum IP of 2 Mbps.

Q. Can I mount PCS-G50/G70 to a 19" rack?

A. Yes. Rack mount kits are available from:

Middle Atlantic Products

5 North Corporate Drive, Riverdale, NJ 07457

Tel: 800-266-7225

Fax: 800-971-7577

http://www.middleatlantic.com

Q. How does UPnP operate on PCS-G50/G70?

A. PCS-G50/G70 supports UPnP (Universal Plug and Play) for

automatic global IP addresses set behind NAT and automatic port

forwarding set on the router.

Refer to the UPnP technical guide available from:

http://www.sony.com/videoconference

PCS-G50 and PCS-G70 Video Communication Systems

4FAQ

Q. Can I make calls to other brands of equipment?

A. Yes. Sony supports open standards for visual communications and

participates in the ITU and other standards-setting bodies. All the

equipment is designed and tested for compliance with approved

video standards, such as ITU-T H.264 and H.239 dual stream.

Refer to the software release notes for a list of equipment

interoperability. The release notes are available from:

http://www.sony.com/videoconference

Q. How long can I record a conference to a memory stick?

A. Recording time depends on the bandwidth setting and the size of

the memory stick. For example, you can record approximately five

hours at 128 Kbps video and 64 Kbps audio to a 1 GB memory

stick.

Q. Does PCS-G50/G70 support CDR?

A. Yes, both PCS-G50 and PCS-G70 support CDR (Call Detail Record).

You can access CDR from the Web interface. You can also save the

CDR to a memory stick by using the service menu or get the CDR

via FTP.

Contact your Sony representative for more information on how to

use the service menu and FTP commands.

Q. How does FEC operate for QoS?

A. PCS-G50/G70 employs an FEC (Forward Error Correction) function,

which corrects errors in transmission at the receiving end. If a

transmission error occurs, the system can repair the data and

accurately reproduce the original audio and video.

Q. Does the PCS-G50/G70 support H.235 encryption standard?

A. Yes, both PCS-G50 and PCS-G70 support H.235 standard base

encryption, which utilizes 128-bit AES (Advanced Encryption

Standard) for IP connections and H.234/H.233 standard encryption

for ISDN connections. In addition, the systems support Sony

proprietary encryption for IP connections, which requires manual

input of a password to attend the conference.

SETTINGS AND COMMUNICATION FAQ

Q. Can I access PCS-G50/G70 via the Web?

A. Yes. Type in the PCS-G50/G70 IP address on your Web browser,

and enter your username (sonypcs) and password (Administrator

password, default empty).

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