Q: What factors will affect the accuracy of step counting?
A: 1. When setting for the first time, be honest and accurate in filling in the information of gender,
age, height and weight. Those inaccuracies will affect the algorithm calculation of the
accelerometer, resulting in inaccurate step counting, incorrect distance data, and inaccurate
calorie consumption, which will result in unsatisfactory data and affect your personal sports data;
2. The step counting data is obtained for the data analysis of the acceleration in three directions,
so the wearing condition of the watch also has a certain impact on the accuracy of the results. It
is necessary to ensure that the watch will not move in the wearing position (left and right, up and
down) during the movement;
3. In addition, the user's arm swing posture, stride length, body shape, road flatness, uphill and
downhill will also affect the step count value;
Q: Why is the weather information on the watch inaccurate?
A: The basic requirements for this procedure to go smoothly is:
a) mobile phones can have an access to a stable network,
b) mobile phones support GPS.
Whilst, it takes several minutes for the APP and the watch to complete synchronization for the
weather initially, please wait a few minutes and then refresh the watch several times to see
whether it works (meanwhile please make sure the network is stable and GPS is turned on).
The watch are derived from the Global Weather Database. If it still does not work, it may not work
with the local weather bureau like your cell phone. Some local weather bureaus refuse to share
weather data, so this may cause some deviations in weather data in our watch.
Q: Why can't the watch record sleeping?
A: 1. Please wear the device when sleeping, otherwise the device will not record any sleeping data
2. The device will start to record data (including deep, light and awake sleeps) 30 minutes after
lying on bed and end once you sit up, so any sit-up may affect the recording
3. The time to fall asleep needs to be over 3 hours. If the total fall asleep time does not reach 3
hours, no recording will be made. Due to the vague concept of time, sleeping time is more than 4
hours more accurate.
4. Falling asleep time is after 6 am, sleep data may not be recorded.
5. The state of sleep is very poor, turning over many times at night, being awake, etc., insomnia,
may not be able to record sleep.
Q: Why does the watch show the time of getting up is delayed?
A: 1. When you take off the watch after getting up, and the heart rate light of the watch is blocked
by an object similar to the skin color, the watch cannot be detected as being taken off, which will
