ACCOUNT SETUP
ACTIVATION
1. Visit findmeSPOT.com and click on “Activate Your SPOT”
2. Choose “set up New Account” or sign in to your existing account to add SPOT HUG to your list
of devices.
3. For New customers you will need to create an account. Complete the required fields and
then click “Next”.
4. Complete the “About You” section and click “Next”
5. Select services, HUG Basic Service and additional services such as Sensor Alert Bundle
and Track Progress.
6. Enter your Emergency contact info, including the Name, Country and Phone number for your
Primary and Secondary Emergency Contacts. Please note that these contacts must be different
from those provided in the previous Billing information section.
7. You will also need to enter contact information if an Unauthorized Movement situation occurs
as the Asset Monitoring Center will need to validate the alert. This could be yourself and an
additional contact.
8. Payment will then be requested.
MY SPOT DEVICES
1. Once you have activated your HUG unit, you can come back at any time and edit your device
settings on the My SPOT Devices tab. Choose the HUG unit and click on View/Edit under Contact
Details. Complete this section to ensure that contact information is accurate.
2. When entering contact information, add your own email or phone number to Check-in/OK
contact list for use in the system test. This can be changed at a later time.
3. Be sure to complete the fields describing your boat in the Additional Information section to
assist authorities in recovery efforts.
4. If Sensor Alerts are to be used to monitor additional boat equipment, click the Sensor Alert Tab.
You will need to assign a sensor from the drop down list and add contacts who will receive the
Sensor Alerts.
INITIAL SYSTEM SETUP/TEST
Before installing the Tracker and mounting the Keypad in their permanent locations, it is
necessary to ensure all components are working properly. You must have activated your SPOT
HUG account to perform the system setup/test. The Tracker comes from the factory paired with
the Keypad and Key FOB.
1. Set up all three units together for easy viewing (Tracker, Keypad, and FOB). Ensure the Tracker
unit is facing up and in a clear line of sight to the sky to acquire a good GPS signal.
2. For the system test, the Tracker, Keypad and FOB should be close together in order to view the
blinking lights and synchronization of the devices.
3. Install batteries in each unit. When the batteries have been installed, the Tracker will perform
a self-test of the GPS receiver and satellite transmitter and will check battery power. The
ON/OFF LED will blink green if the Tracker passes the self-test.
4. Next, the Keypad LEDs will blink red in a pattern to indicate that a PIN (Personal Identification
Number) must be setup. See page 6 for full instructions. Note the PIN for future reference.
IMPORTANT: The factory default PIN must be changed before attempting to use any functions
of HUG.
5. Press Check-in/OK on the Keypad for 3 seconds until you hear an audio beep. The Tracker will
blink its GPS LED for up to 4 minutes while it acquires a GPS fix.
6. If a GPS signal cannot be acquired, the GPS LED on the Tracker will blink red. Move to a better
location where the view to the sky is unobstructed.
7. If the GPS LED stops blinking before a good location is found, remove and re-install batteries
and repeat the test.
8. Check that a Check-in/OK message is received at the end of the setup.
9. If all three LEDs blink red, the self-test failed. Please call Customer Care at 1-866-OK1-SPOT
(1-866-651-7768).
3. SERVICE ACTIVATION
What you Need to Activate Your Account Online:
- Personal information
- Emergency contact information
- SMS (Text) and e-mail contacts for messaging. Note: Customers activating service in
North America will need to know the cellular service carrier of each contact that is
entered in Message Profiles (E.g. ATT, Verizon, Rogers, etc.)
- Credit card information
- Tracker ESN and Authentication code (These numbers are found inside of the Tracker
battery compartment)
- Details of property to be monitored
