5. When auto-backup photos, it gets stuck on the calculation, or back up
failed, what should I do?
Answer: 1. Please check your mobile phone WiFi connection whether
disconnected or not; if disconnected, pls connect the Drive’s WiFi again.
In most cases, the WiFi of the Router is stronger than the WiFi of the Drive,
so the mobile phone often automatically switches to the WiFi of the Router.
We recommend that you set your Drive to the Internet and then use your
phone to connect to the Router’s WiFi to access Drive to achieve a stable
WiFi connection.
2. Please check your iphone have enough storage? All the contents will be
transferred to local and then move to Drive. So please ensure your Iphone
has enough storage.
3. Does your iPhone name have special characters? If have, please delete
the special characters and just with normal standard characters. Please
follow this to check: Your Iphone--- Settings---General---About---Name
6. When auto-backup for Iphone photos, it creates the backup folder on App,
but the folder is empty or less photos than my iphone’s?
Answer: If the Drive is not connected to the internet, it will only back up
iPhone local photos(It will not backup icloud stored photos). If you want to
backup all photos, please ensure that the hard drive is connected to the
internet first.
7. I have connected another hard drive to SSM-F200 USB host port, but it can
not be recognized by SSKCloud App, how to do?
