StarBand SkyEdge Manuale utente

StarBand®Installation and User Guide

For the

SkyEdge Satellite Modem

Version 1.1

StarBand®Installation and User Guide

Welcome

Thank you for purchasing StarBand high speed Internet service.

The StarBand Installation & User Guide includes step-by-step

instructions for properly configuring your computer to work with your

new StarBand satellite modem.

Although StarBand services and products are compatible with most

operating systems that support the TCP/IP protocol (i.e. Windows™,

Macintosh™, Linux™, UNIX™

, etc.), technical support is only provided for

the following operating systems:

•Windows 2000 Professional

•Windows XP Home and Windows XP Professional

•Mac OS X

Other operating systems with TCP/IP components may work but will

not

be directly supported by StarBand.

Enjoy your StarBand Internet service!

StarBand®Installation and User Guide

Table of Contents

1. GETTING STARTED.................................................................

1.1 PACKAGE CONTENTS ............................................................2

1.2 WHAT YOU WILL NEED..........................................................2

1.3 PC REQUIREMENTS ..............................................................3

1.4 EQUIPMENT INSTALLATION &CONFIGURATION..........................3

1.5 INITIAL SERVICE SETUP AND ACTIVATION.................................4

2. THE STARBAND SKYEDGE SATELLITE MODEM AND

RELATED HARDWARE..........................................................

2.1 HARDWARE DESCRIPTION......................................................6

2.2 INSTALLATION NOTES FOR YOUR SATELLITE MODEM ................8

2.2.1 Mounting the Modem....................................................8

2.2.2 Connecting the Modem.................................................8

2.2.3 General Precautions.....................................................8

2.3 MODEM OPERATION..............................................................9

2.3.1 Boot and Operational Modes ........................................9

2.3.2 Rebooting / Resetting the Modem...............................10

3. CONFIGURING YOUR COMPUTER’S IP ADDRESS .............

3.1 WINDOWS™2000 AND WINDOWS™XP:.................................13

3.2 SETTING UP MAC OS XTO USE ASTARBAND ASSIGNED

DYNAMIC IP ADDRESS.........................................................17

3.3 SETTING UP MAC OS XTO USE ASTARBAND STATIC IP

ADDRESS...........................................................................18

4. TROUBLESHOOTING GUIDE................................................

4.1 YOU WERE PREVIOUSLY ABLE TO BROWSE THE INTERNET BUT

NOW YOU CANNOT...............................................................21

4.2 FOR TROUBLESHOOTING INFORMATION ON OTHER ISSUES......24

StarBand®Installation and User Guide

1. Getting Started

This section provides an overview of the installation and set-up

process for getting you up and running with your new system and

broadband service.

1.1Package Contents

After unpacking your StarBand modem, please verify that your

SkyEdge satellite modem was shipped with the following items:

•One SkyEdge IP VSAT satellite modem

•One external power supply

•One power cord

•One RJ-45 cross-over Ethernet cable

Immediately inform your StarBand dealer if there are any incorrect,

missing or damaged parts.

1.2What You Will Need

To insure a smooth installation, please make sure you have the

following information available:

•Your assigned static IP addresses (if applicable) along with

the required Domain Name Server (DNS) and Gateway IP

addresses

•Your commissioning confirmation number (which is provided

to your installer by StarBand during installation of the system)

Note: If you did not receive an e-

mail with this information, please ask

your installer or contact Customer Support at 1-800-4STARBAND.

StarBand®Installation and User Guide

1.3PC Requirements

Please be aware of the minimum system requirements for using the

StarBand satellite modem. These requirements include:

•Operating systems supporting the TCP/IP protocol

(StarBand support is limited to Windows 2000 Professional,

Windows XP, and Macintosh OS X)

•Microsoft©Internet Explorer (v5.5 or higher) and Firefox (v

1.0 or higher) web browsers are supported on Windows PCs

•CD-ROM drive

•Ethernet port

1.4Equipment Installation & Configuration

The following steps outline the general process for the installation and

configuration of your StarBand system.

1. The process begins with the installation of the satellite dish

and outdoor components by your certified StarBand

installer.

2. Your installer will configure the satellite modem and its

communications parameters.

3. To establish a network link between your modem and

StarBand, the installer will connect your indoor satellite

modem to the dish and complete the modem configuration.

4. With your modem connected to the StarBand network, your

computer’s IP address settings must also be configured to

allow your computer to access the Internet (see Configuring

Your Computer, page 12).

5. Now that your computer and new satellite modem are

working, activation of your StarBand account is required to

access the World Wid

e Web (which is discussed in the next

section –see Activation, page 4).

StarBand®Installation and User Guide

1.5Initial Service Setup and Activation

As a new StarBand customer, there are two things you must do before

you can access the Internet for the first time. The first time you

attempt to browse the web, you will be prompted by the system to:

1. Activate your account and set-up your StarBand.net member

name and password.

Verify your acceptance of the StarBand Purchase Agreement.

(You must accept this agreement before you can use your StarBand

Internet service.)

To set-up and activate your service, follow these steps:

1. Start your web browser. If your browser does not

automatically take you to the StarBand activation page, enter

https://portal.StarBand.net/registration into the address bar,

and press Enter.

2. The system may prompt you to enter the “commissioning

confirmation number”, which is provided to your installer by

StarBand during installation of the system). If you do not have

a commissioning confirmation number then you can close

your browser and wait approximately 30 minutes and then

restart your browser. After you restart your browser you will

automatically be taken to the next step in the process.

3. With your modem commissioning complete, you will be

prompted to accept the StarBand Purchase Agreement. After

carefully reading the agreement, click the Accept button to

move to the last step in the activation process.

4. Finally, you will be prompted to create a StarBand.net

member name and password. Your StarBand.net member

name gives you access to StarBand.net e-mail accounts,

StarBand®Installation and User Guide

personal Web hosting, a view of the network status, and the

ability to pay your StarBand bill online. Once you’ve

completed this step, your access to the Internet will be

enabled within five minutes.

That’s it! You’re all set and ready to go!

Once you have successfully completed the installation of your

StarBand modem and have verified that you can browse the Internet,

StarBand recommends that you install a firewall on each computer

connected to your StarBand modem. Due to the multitude of firewall

products on the market, StarBand is unable to provide configuration

instructions or technical support for specific firewalls. Should you

require assistance, contact your firewall vendor.

StarBand®Installation and User Guide

2. The StarBand SkyEdge Satellite

Modem and Related Hardware

2.1Hardware Description

The front of your StarBand-provided SkyEdge satellite modem

possesses the following LEDs:

PWR (Power indicator): When this green LED is on, the satellite

modem is powered up. This light should always be on if the system is

plugged into a good power source.

(Receive signal indicator): When this green LED is on, the satellite

modem is properly locked-

on and able to receive communication from

the satellite. This light should always be on if the system is operating

properly.

SYNC (Hub synchronization indicator): When this green LED is on,

the satellite modem receiver and transmitter are properly

synchronized with the StarBand satellite hub. This light should always

be on if the system is operating properly.

ON-LINE (Network connection indicator): When this green LED is on,

the satellite modem is properly connected to the StarBand network.

This light should always be on if the system is operating properly.

StarBand®Installation and User Guide

Tx(Transmit signal indicator): When this green LED is flashing, the

satellite modem is transmitting data to the satellite. This light is only on

when the StarBand modem is sending communication to the satellite.

VPN (Virtual Private Network) –Not enabled for StarBand customers.

NOTE:A modem that

has not been configured will have only the PWR

LED illuminated.

The rear of your StarBand SkyEdge satellite modem has the following

connections:

RF-IN (Female F-Type connector): The Rx coaxial cable from your

satellite out-door unit connects to this port.

Serial (DB-9 serial port): Standard Serial Port. This connection is not

enabled in StarBand-provided SkyEdge IP modems.

LAN (RJ-45 Ethernet port): Use the supplied Ethernet cross-over

cable to connect the LAN port of your modem to your computer.

NOTE: If the included cable is lost or damaged you can use any high

quality Crossover-type Category-5 Ethernet cable of similar length.

Straight-Through or “Patch” type cables will not work with your

SkyEdge IP.

RF-OUT (F-Type Connector): The Tx coaxial cable from your satellite

out-door unit connects to this port.

POWER –(DIN connection for power supply cable, +24vdc/2.8A)

StarBand®Installation and User Guide

Connect the supplied external power adapter to this socket.

NOTE: There is no power switch. To power up or reset the IDU, it is

necessary to unplug the DIN connector from the IDU.

2.2Installation Notes for Your Satellite

Modem

2.2.1 Mounting the Modem

Depending on your preference, the satellite modem can be mounted

in three possible orientations: desktop horizontal, desktop vertical and

wall-mounted. Regardless of which orientation you choose, do not

block the ventilation openings of the modem.

2.2.2 Connecting the Modem

Steps to connect the modem to the other parts of your system:

1) Connect the RF-In and RF-Out cables from the outdoor

equipment to the RF-In and RF-Out ports on the back of the

StarBand modem.

2) Before powering on the modem, connect the included

Ethernet cross-over cable between your computer and the

satellite modem.

3) Connect the power adapter to the modem and your electrical

outlet.

2.2.3 General Precautions

•Do not cover the modem; placing anything on top of or near

the satellite modem may block the air vents and prevent the

proper air circulation required for correct operation. Covering

Indice

Altri manuali StarBand Modem

StarBand

StarBand 360 Manuale utente

Manuali Modem popolari di altre marche

Davicom

Davicom DM562AP Manuale utente

EpiValley

EpiValley TATA indicom SXC-1080 Manuale utente

Zte

Zte WiMAX Manuale utente

Intelimax

Intelimax MA-2060 Manuale utente

SMC Networks

SMC Networks D3CM1604V Manuale per l'uso e la cura

Telstra

Telstra Wi-Fi 4G Advanced Pro X Manuale utente

Thrane&Thrane

Thrane&Thrane imarsat EXPLORER 300 Manuale utente

Samsung

Samsung AceLink SAM-335A Manuale utente

Enfora

Enfora Enabler-G Guida rapida alla configurazione

iRZ

iRZ ATM2-232 Manuale utente

Zhone

Zhone 6310 Manuale utente

Paradyne

Paradyne Hotwire 7976 Manuale utente

US Robotics

US Robotics 3453C Manuale utente

MaxTech

MaxTech Plug & Play Internal Voice/FAX/Data/SVD... Manuale utente

Zte

Zte MF823 Manuale utente

Four-Faith

Four-Faith F1403 Manuale utente

Sierra Wireless

Sierra Wireless AIRLINK MP595W Manuale utente

Gemtek

Gemtek WiMAX WIXFBR-103 Manuale utente