
The screen is black
Try the following solutions in order
until one works:
• You may have pressed the power
button on the headset when put-
ting it on. Press it again to wake
the headset.
• Try restarting the headset. Hold
the power button for about 10 sec-
onds and then hold the power but-
ton again to turn it on.
• If the screen is still black, connect
the headset to power for 15 min-
utes and check again.
The controller is not working
If the controller is unresponsive and
the controller battery level is flash-
ing 0%, press the home button to
wake the controller. The battery level
should reset.
If the controller is still unresponsive,
try the following solutions in order un-
til one works:
• Press and hold the home button
for 1 second to wake the controller.
• Open the battery compartment
on the back of the controller and
make sure the battery is pushed in
all the way.
• Restart the headset by holding the
power button for about 10 seconds
and then holding the power button
again to turn it on.
• If these solutions don’t work, try
replacing the controller batteries.
NOTE: you can check the battery
level during training by holding the
controller in front of the headset.
• If the controller has become un-
paired from the headset, contact
support—we’ll walk you through
re-pairing.
The headset is not charging
Try the following solutions in order
until one works:
• Plug the headset into the adapter
and wait 15 minutes. If the light
is yellow, the headset is currently
charging. If the light is green, the
headset is fully charged.