Sunsation SUN 3000 Manuale utente

SERVICE

RETRACTABLE AWNING

SUN 3000 • 5000 • 8000

careguide

THANK YOU

FOR BUYING A SUNSATION AWNING

Congratulation on your purchase! Sunsation awnings

are known for their quality and reliability. Enjoy your

new Sunsation awning on your deck or patio and

experience an enhanced lifestyle for years to come.

In this Service Guide, you will ﬁnd everything you

need to maintain and upkeep your awning. From

programming and troubleshooting your awning, to

care and cleaning instructions, use this guide to keep

your awning in pristine condition.

Our 5-year limited manufacturer’s warranty will

provide peace of mind in the event that you

experience any diculties with your new SunsationTM

awning. Please contact your awning installer for

customer support assistance.

We know your new awning will bring pleasure and

comfort in your life and we wish you many happy

times under its protection.

FABRICS

CARE & CLEANING

One of the best ways to keep Sunbrella® fabrics

looking good is to hose fabrics o every month with

clean water. This helps prevent dirt from becoming

deeply embedded in the fabric and eliminates the

need for more frequent vigorous cleaning. In most

environments, a thorough cleaning will be needed

every two to three years.

When it’s time for a thorough cleaning, Sunbrella

fabrics can be cleaned while still on an awning frame

or, size permitting, they can be removed to aid in the

cleaning of stubborn spills or for professional cleaning.

General or Light Cleaning

To clean Sunbrella while still on an awning frame:

• Brush o loose dirt.

• Hose down.

• Prepare a cleaning solution of water and mild

dishwashing soap.

• Use a soft bristle brush to clean.

• Allow cleaning solution to soak into the fabric.

• Rinse thoroughly until all soap residue

is removed.

• Air dry.

• May not require re-treatment depending on the

age of the fabric.

If stubborn stains persist, you can use a diluted

bleach/soap mixture or 303 Multi Surface Cleaner for

spot cleaning of mildew.

Heavy Cleaning for Stubborn Spills and Mildew

Sunbrella fabrics do not promote mildew growth,

however, mildew may grow on dirt and other foreign

substances that are not removed from the fabric. To

clean stubborn stains:

• Prepare a solution of 1 cup of bleach and 1/4 cup

mild soap per gallon of clean water.

• Allow mixture to soak into fabric for up to 15 min.

• Clean with soft bristle brush. (Note: This step

should be avoided when cleaning the coated side

(Back side) of Sunbrella Plus, Supreme, or Clarity.)

• Rinse thoroughly until all soap residue

is removed.

• Air dry.

• Repeat if necessary.

• Re-treatment of fabric for water and stain

resistance will be necessary after using

bleach solution.

Note: Use caution when cleaning the coated

(underside) of Sunbrella Plus, Supreme, or Clarity

with the recommended bleach solution. The coated

side of the fabric should only be sprayed with the

recommended bleach solution and rinsed thoroughly.

Retreating Sunbrella Fabrics

Sunbrella fabrics are engineered to provide long-term

performance. After repeated thorough cleanings or

years of use and exposure, you may choose to refresh

your fabrics with an appropriate retreating agent. We

recommend 303® Fabric Guard™ for the job.

Applying retreatment:

• Clean Sunbrella fabric, using one of the cleaning

methods outlined.

• Allow Sunbrella to completely air dry.

• Apply retreatment in a well-ventilated area

following instructions on the container.

Professional Awning Cleaners

For any issues that persist with your awning fabric,

contact your awning installer for more information

on professional awning cleaning services and re-

treatment services.

TROUBLESHOOTING &

PITCH CONTROL

Pitch Control & Level Awning

1. If your awning is motorized,

unplug the power cord

from the source.

5. Check the level on the front

of the awning to make sure

the awning is straight.

2. Make sure awning is

fully extended.

6. When ﬁnished, unhook the

crank. Plug in the motor.

Enjoy your awning!

3. Insert the hand crank into

the pitch control loop and

turn crank to adjust bar up

or down to desired height.

4. Repeat with all pitch

control loops until desired

height is reached.

Awning won’t extend.

Check that the awning fabric is straight on the track.

If it is misaligned, the fabric will jam and the awning

won’t open or close properly. Call your awning

installer for assistance.

Awning won’t retract.

If your awning is not closing properly, the arms may

be misaligned. You can try adjusting the pitch of

each arm until it is level. For instructions, see below.

For further assistance, contact your awning installer.

Motorized awning will not operate.

In the event of a power outage, or if the motor has

malfunctioned, the awning may not close with the

remote. In this case, you can close your awning

manually. Follow instructions on page below. Call

your awning installer to troubleshoot the motor.

The awning makes unusual noises

when opening or closing.

This can mean many things: the motor may be

malfunctioning, or the arms are not working

properly. Call you awning installer to diagnose and

help ﬁx the problem. You may need a new motor, so

check with your awning installer if it is covered in the

5-year parts warranty.

Awning is not running on the track.

If the awning track is moving slowly, there may be

debris or contaminates clogging up the track. A

simple bit of WD-40 may help. Contact your awning

installer before attempting any adjustments yourself.

Awning fabric is sagging

Awning may be overextended and needs to be

retracted some in order to tighten the fabric.

Awning fabric is wrinkled

Leave the awning open in the sun for a while; this

should straighten smooth out the fabric.

LED

Lighting

Weather

Sensors

Switches &

Remote Control

SOMFY AWNING

UPGRADES

Somfy myLink

With Somfy myLink™, you are in control. Operate your

motorized awning from anywhere with one tap to extend and

retract your awning as needed. You can even automate your

awning on a schedule to eortlessly enjoy its many beneﬁts.

Free iOS and Android app

Smart Control

The Somfy Smart

Home system lets you

easily control your

awning with voice

commands to Alexa or

Google Home.

PROGRAM YOUR

SOMFY MOTOR

Set the awning limit remotely

Sunea RTS CMO motors can be set with the Telis remote control.

For videos and Troubleshooting, go to www.sunsationawning.com/support/

my my

STEP 6

Press and hold the Program

button on the back of the

transmitter until the motor

jogs. Double check limits as

a precaution.

STEP 1

Initiate programming by

pressing both the (Up) and

(Down) buttons at the same

time until the motor jogs.

STEP 5

Press and hold the button

until the motor jogs

STEP 2

Check the direction of operation.

Press and hold the button and

conﬁrm it moves the motor out.

To change the direction press and

hold the (Stop) button until the

motor jogs.

STEP 3

Bring the motor to your desired

upper limit by pressing the

button. Press and hold both

the and buttons until

the motor begins to move

down, then release. Use the

button to stop it at the desired

lower limit

STEP 4

Press the button

until the motor begins

to move up. the motor will

stop at the original upper

point.

and

STEP 6

Press and hold the Program

button on the back of the

transmitter until the motor

jogs. Double check limits as

a precaution.

STEP 1

Initiate programming by

pressing both the (Up) and

(Down) buttons at the same

time until the motor jogs.

STEP 5

Press and hold the button

until the motor jogs

STEP 2

Check the direction of operation.

Press and hold the button and

conﬁrm it moves the motor out.

To change the direction press and

hold the (Stop) button until the

motor jogs.

STEP 3

Bring the motor to your desired

upper limit by pressing the

button. Press and hold both

the and buttons until

the motor begins to move

down, then release. Use the

button to stop it at the desired

lower limit

STEP 4

Press the button

until the motor begins

to move up. the motor will

stop at the original upper

point.

and

my my

STEP 6

Press and hold the Program

button on the back of the

transmitter until the motor

jogs. Double check limits as

a precaution.

STEP 1

Initiate programming by

pressing both the (Up) and

(Down) buttons at the same

time until the motor jogs.

STEP 5

Press and hold the button

until the motor jogs

STEP 2

Check the direction of operation.

Press and hold the button and

conﬁrm it moves the motor out.

To change the direction press and

hold the (Stop) button until the

motor jogs.

STEP 3

Bring the motor to your desired

upper limit by pressing the

button. Press and hold both

the and buttons until

the motor begins to move

down, then release. Use the

button to stop it at the desired

lower limit

STEP 4

Press the button

until the motor begins

to move up. the motor will

stop at the original upper

point.

and

my my

STEP 6

Press and hold the Program

button on the back of the

transmitter until the motor

jogs. Double check limits as

a precaution.

STEP 1

Initiate programming by

pressing both the (Up) and

(Down) buttons at the same

time until the motor jogs.

STEP 5

Press and hold the button

until the motor jogs

STEP 2

Check the direction of operation.

Press and hold the button and

conﬁrm it moves the motor out.

To change the direction press and

hold the (Stop) button until the

motor jogs.

STEP 3

Bring the motor to your desired

upper limit by pressing the

button. Press and hold both

the and buttons until

the motor begins to move

down, then release. Use the

button to stop it at the desired

lower limit

STEP 4

Press the button

until the motor begins

to move up. the motor will

stop at the original upper

point.

and

STEP 6

Press and hold the Program

button on the back of the

transmitter until the motor

jogs. Double check limits as

a precaution.

STEP 1

Initiate programming by

pressing both the (Up) and

(Down) buttons at the same

time until the motor jogs.

STEP 5

Press and hold the button

until the motor jogs

STEP 2

Check the direction of operation.

Press and hold the button and

conﬁrm it moves the motor out.

To change the direction press and

hold the (Stop) button until the

motor jogs.

STEP 3

Bring the motor to your desired

upper limit by pressing the

button. Press and hold both

the and buttons until

the motor begins to move

down, then release. Use the

button to stop it at the desired

lower limit

STEP 4

Press the button

until the motor begins

to move up. the motor will

stop at the original upper

point.

and

my my

STEP 6

Press and hold the Program

button on the back of the

transmitter until the motor

jogs. Double check limits as

a precaution.

STEP 1

Initiate programming by

pressing both the (Up) and

(Down) buttons at the same

time until the motor jogs.

STEP 5

Press and hold the button

until the motor jogs

STEP 2

Check the direction of operation.

Press and hold the button and

conﬁrm it moves the motor out.

To change the direction press and

hold the (Stop) button until the

motor jogs.

STEP 3

Bring the motor to your desired

upper limit by pressing the

button. Press and hold both

the and buttons until

the motor begins to move

down, then release. Use the

button to stop it at the desired

lower limit

STEP 4

Press the button

until the motor begins

to move up. the motor will

stop at the original upper

point.

and

STEP 1

Initiate programming by

pressing both the (Up) and

(Down) buttons at the same

time until the motor jogs.

STEP 3

Bring the motor to your desired

upper limit by pressing the

button. Press and hold both the

and buttons until the motor

begins to move down, then

release. Use the button to stop

it at the desired lower limit

STEP 5

Press and hold the buttons

until the motor jogs

STEP 2

Check the direction of operation.

Press and hold the button and

conﬁrm it moves the motor out.

To change the direction press and

hold the (Stop) button until the

motor jogs.

STEP 4

Press the and button until

the motor begins to move up.

the motor will stop at the original

upper point.

STEP 6

Press and hold the Program button

on the back of the transmitter until

the motor jogs. Double check limits

as a precaution.

1. To get started, download the free app from the

iTunes app store or Google Play. Plug the myLink

interface into a standard outlet. Be sure to place the

myLink near the motorized applications you plan to

control. The myLink will blink red.

2. Next, open the myLink app and press Start New

System. Follow the setup prompts. Conﬁrm the

status LED is solid red indicating that the myLink is

in setup mode.

3. Go to network settings on your device and

connect to the myLink network. Return to the

myLink app and press the Search for myLink button.

For local time and sunset/sunrise myLink schedules,

you will need to allow the app to use your location.

4. Choose your network, enter the WiFi network

password, and press Next. The myLink will join

your network.

5. Conﬁrm the LED status is solid green indicating

that the myLink is connected to the LAN.

6. Once it turns solid green, press Continue. Follow

the prompts to update the system if required. Now

simply name your myLink (for example Downstairs,

or Living Room, or Kitchen) and select your

preferred icon.

Your myLink is now setup and we can begin RTS

programming. You can add up to 16 channels to

your myLink.

1. Conﬁrm that the RTS motorized products are fully

operational from at least one RTS control and that all

limits are set, including the “my” position if desired.

Now, identify the transmitter that currently controls

the motorized shades and conﬁrm that it’s working

properly. (NOTE: the myLink cannot be used to set

limits or add and delete RTS transmitters.)

2. Select the channel or channels that operate

the product you wish to program. Press the

programming button on the back of the remote until

the shade moves up and down brieﬂy.

3. Return to the app and press the Program button.

The shade will move up and down brieﬂy again.

4. Now simply test the operation. The programming

is now complete for that channel. Press DONE to add

additional RTS channels. You can repeat the process

to create up to 16 channels.

That's it, you're myLink is ready to use! You can,

however, change your RTS programming at any

time! On the main menu, select Edit then select RTS

programming.

Somfy Mylink™ Setup & RTS Programming

Visit somfysystems.com for more information on how to program your awning.

SET UP YOUR

MYLINK™ APP

For more information, please contact

your authorized Sunsation™ dealer:

Your Company Name

Company Tagline

123 Main Street

Brooklyn, NY 11204

P. 718 123-4567

Sunsation™ awnings deliver Quality, Comfort, and Class.

Become a Sunsation™ owner today and see what all the hype is about.

sunsationawning.com

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