SureCall DualForce Manuale utente

User Guide

™

2G and 3G Adjustable Dual-Band Signal Booster Kit

DualForce

Thank you for your purchase of SureCall’s DualForce. The DualForce oers many of the

benets of DAS but at a fraction of the cost. DualForce was specically designed to

eliminate frustrations over dropped calls, limited range and slow data rates by amplifying

incoming and outgoing cellular signals in homes and oces up to 25,000 square feet and

up to 100 users. DualForce enhances 2G and 3G voice and reception data for all major

U.S. carriers.

If you need any assistance while installing this product please contact tech support at

1-888-365-6283 or email us at: [email protected].

SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | [email protected]

How It Works Pg. 4

Package Contents Pg. 5-6

Installation Overview Pg. 7

Installing Your Hardware Pg. 7

Finding the Strongest Signal Pg. 8

Installing the Outside Anntenna Pg. 9-11

Installing the Inside Anntenna Pg. 12-13

Installing Signal Booster Pg.14

Congure Gain Setting Pg. 15-18

Troubleshooting Pg. 19-20

Specication Pg. 20

Kitting Information Pg. 21

Warranty Pg. 22-23

Safety Information Pg. 23

Table of Contents

SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | [email protected] 3

How It Works

SureCall’s DualForce is a high-quality bidirectional signal booster that enhances cellular

signals to areas that are prone to weak cellular coverage.

DualForce works with two or more antennas:

• Up to four inside antennas that communicate with your cell phone.

• An outside antenna that communicates with the cell tower.

Signals sent from a cell tower are received by the outside antenna, amplied by the

booster and then broadcast to your phone via the inside antenna.

When your phone transmits, the signal is sent to the inside antenna, amplied and then

sent to the cell tower via the outside antenna.

SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | [email protected]

SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | [email protected] 5

Package Contents

1. Unpack all package contents. For missing or damaged items, contact your reseller.

2. Turn over the signal booster and record the model and serial number for reference:

Serial #:

Purchase Date:

3. Keep the carton and packing material to store the product in case you need to return it.

Standard DualForce signal booster packages include the following items:

• One SureCall DualForce booster

• One outside antenna

• Cable for connecting the outside antenna to the signal booster

• One inside antenna

• Cable(s) for connecting the inside antenna to the signal booster

• One power supply

Note: DualForce is available in four standard kits that are customized to your particular needs. Other kit options available include additional

dome or panel antennas, cables and splitters. For more information see our website or email us at sales@surecall.com. Due to the

recent change of our company name from Cellphone-Mate (CM) to SureCall (SC) we have changed the prex on all of our antennas,

cables and accessories from CM to SC-.

Outside Antenna (Option) Inside Antenna (Option)

SC-400 Cables

Omni

DualForce

Yagi Dome Panel

Installation Overview

Please determine which kit you have from the following list:

Warning: Unauthorized antennas, cables, and/or coupling devices are prohibited by FCC new rules. Please contact FCC

for details: 1-888-CALL-FCC. Changes or modications not expressly approved by SureCall could void the user’s

authority to operate the equipment.

Note: Due to the recent change of our company name from Cellphone-Mate (CM) to SureCall (SC) we have changed the prex on all of our antennas,

cables and accessories from CM to SC-.

Package Contents

Model

Antenna Type

SC-DUALH/O-72-OD-Kit

Omni Outdoor Antenna

SC-DUALH/O-72-YD-Kit

Yagi Outdoor Antenna

SC-DUALH/O-72-OP-Kit

Dome Antenna

SC-DUALH/O-72-YP-Kit

Panel Antenna

Package Options

Model No. Usage Coverage

1 Outdoor Omni antenna, 1 interior dome antenna, 30’ and 75’ SC400 coax cables

SC-100-L

1 Outdoor Yagi antenna, 1 interior dome antenna, 30’ and 75’ SC400 coax cables

SC-230W-S

1 Outdoor Omni antenna with 1 interior panel antenna, 30’ and 75’ SC400 coax cables

SC-222W

1 Outdoor Yagi antenna with 1 interior panel antenna, 30’ and 75’ SC400 coax cables

For a detailed description, see Kitting Information on page 20.

SC-248W

Omni Antennas are ideal for

topographies with minimal

obstacles. They oer 360˚

hemispherical coverage

Yagi antennas are for targeted

areas and capable of reaching

cell towers up to 30 miles away

Dome antennas are for a central

location with 360˚ coverage

Panel Antennas allow optimum

reception to targeted areas

SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | [email protected]

SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | [email protected] 7

Step 1. Make sure you have positioned the booster close enough to an existing

electrical outlet.

Step 2. Make sure you have sucient cable length between proposed outside antenna

location and booster connector.

Step 3 Make sure you have sucient cable length between proposed inside antenna

location and booster connector.

Installation Overview

Step 1. Find the outside area that has the strongest signal. (See page 8 for instruction if needed)

Step 2. Install the outside antenna in the area identied in step 1. (See page 9-10 for instruction if

needed)

Step 3. Install the inside antenna. (See page 11-12 for instruction if needed)

Step 4. Mount the signal booster, connect the outside and inside antenna cables to the signal

booster, and connect the booster to an AC power source. (See page 13-14 for instruction

if needed)

Step 5. Congure gain settings on the signal booster if needed. (See page 14 for instruction if

needed)

Before You Install

DualForce

Outside Omni

Inside Domes

Installing Your Hardware

Step 1. Find the area with the Strongest Signal

The signal booster requires a minimum cellular signal of low –100 dBm to high –90 dBm.

If your DualForce kit includes an outside omni antenna and you can only achieve cell

phone reception of one bar or less, you may need a DualForce Yagi antenna which is

capable of targeting carrier antenna towers that are up to 30 miles away. Call or email

SureCall for assistance.

Signal readings usually appear as a negative number (for example, -85). The stronger

the signal, the closer it gets to zero (see the graph below). Before installing the outside

antenna, nd the area with the strongest cellular signal source from your service provider

by following the directions below. You can also go to www.antennasearch.com to nd the

general location of your carrier’s towers.

Measure the strength of the existing cellular signal in various locations.

• Apple iPhones: Dial *3001#12345#* and press Call. In the top-left corner, a number appears instead of bars.

• Android devices: download apps such as “Network Signal Info” in the Google Play store to measure signal

strength. Search check real signal strength to nd other cell signal measurement apps.

• Internet: Go to www.speedtest.net

2. Select a location away from buildings, walls, trees, hills, and other terrain features that can block

or reect wireless signals (12-inch clear radius is recommended).

Note: Where you install your outside antenna in relation to the carrier’s cell phone tower also determines signal strength. Although cell phone

carriers try to place towers for maximum coverage, local ordinances and terrain features can restrict tower locations, which can limit signal

strength at your location.

Cell

Tower

Outside

Antenna

Signal Strength

-50dB

-60dB

-70dB

-80dB

-90dB

-100dB

-110dB

ExcellentGoodPoor

SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | [email protected]

SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | [email protected] 9

Installing Your Hardware

Step 2. Install the Outside Antenna

1. Outside Omni antennas receive and send signals in a 360º radius. Yagi or directional

antennas work best when pointed in the direction of your cell phone carrier’s cell tower.

Mount the outside antenna as high as possible. If you are installing a Yagi antenna set it

up facing the cell tower in the area where you located the best signal source (see step 1

on the previous page).

2. Make sure that the mounting area has at least a 12” radius clear of obstructions and

other radiating elements.

3. If the mounting area is prone to weak cellular signals or if the density of the roof and ceil-

ing partially block the signal, the booster will operate at its default setting of 65 dB gain,

be sure to place the outside antenna at least 75 feet from the inside antenna for best

performance.

4. Do not co-locate antennas or operate the outside antenna with any other antenna or

signal boosters.

5. Run the SC-400 cable from the outside antenna to the signal booster. Hand tighten the

connection

Note: See next page for outside antenna installation details.

Optional 1-

Outside Omni

Optional 2 -

Outside Yagi

DualForce

DualForce’s omni antenna comes with equipment for mounting on a vertical wall. For best

results the antenna should be mounted in an upright position.

Installing Your Hardware

Step 1: Slide both mounting brackets over the mounting sleeve leaving them loose.

Step 2: Remove the plastic thread protector cap from the bottom of the antenna.

Step 3: Slide the coax cable (not included) through the mounting sleeve (with mounting

brackets) and snugly hand tighten the coax cable connector onto the threads at

the bottom of theantenna.

Step 4: Slip the mounting sleeve over the base of the antenna. Align the hole in the

mounting sleeve with the screw hole in the antenna and fasten the two together

using a small machine screw and washer.

Step 5: Space the mounting brackets as wide apart as possible on the mounting slee-

veand afterensuring that both brackets are facing the same direction, tighten the

brackets using theset screws.

Step 6: Two Options

(Option one, pole mounting): Mount the entire assembly to a 1 to 2 inch diameter

pole (not included) by placing the U bolts around the pole and tightening them

through the holes in the mounting brackets using the nuts and washers. The

antenna should be mounted with the chrome tip pointing toward the sky (perpen-

dicular to the ground). For best results, the white berglass portion of the antenna

should be mounted above the rooine and unobstructed in all directions.

SureCall | 48346 Milmont Drive, Fremont CA 94538 | 1-888-365-6283 | [email protected]

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