Syspine A50 Plus Manuale utente

Important Notices

The Syspine A50 Plus Phone System offers many features, including the ability

to manage individual user preferences. Users should understand how various

issues affect privacy and the security of the phone system.

This section describes basic information to consider before using the

Syspine A50 Plus Phone System. All recommendations are based ona general

configuration of the phone system. However, every small business is unique.

Evaluate the specific configurations of the office setup when using the

Syspine A50 Plus Phone System. Use discretion when following the guidelines

discussed in these topics.

Emergency Considerations

•Power, network, or telephone service outages: If there is an outage, dis-

ruption, or other degradation of the power, network, or telephone services

at your location, Syspine A50 Plus will not work.

•How to dial an emergency number: Please inform all of your employees,

visitors, and Syspine A50 Plus users that they need to dial the 9 plus the

emergency number to access emergency service:

•Maintain an alternative means of calling emergency services: You

should maintain a backup means of calling emergency services (for exam-

ple, by using a phone plugged into a standard telephone line or a mobile

phone) in case of a power failure, telephone service outage, or other prob-

lem that may inhibit you from using Syspine A50 Plus.

Region Emergency

Numbers

Australia 000

Canada 911

New Zealand 111

Singapore 995, 999

South Africa 10111, 10177, 112

United Kingdom 112, 999

United States 911

•Calling emergency services using a VoIP service provider: Please note

that not all VoIP service providers enable users to call emergency services.

Such requirements vary by country. If you have questions about this capa-

bility, please contact your VoIP service provider.

•811 feature: By dialing 811 on the Syspine A50 Plus Phone System, you

can call back the last phone that was used to dial an emergency number.

This information will be stored for only 24-48 hours after an emergency

number is dialed.

NOTE: This feature may not work if the phone has not been registered with the

Syspine A50 Plus Phone System by your phone system administrator.

•Emergency-number location obligations that may apply to certain

owners of Syspine A50 Plus: Your telephone company or voice/VoIP ser-

vice provider may be required under applicable law to provide a telephone

number and address associated with that telephone number to emergency

services when a caller dials an emergency number. Further, certain coun-

tries' laws may require the owner/operator of a multi-line telephone system

(MLTS), such as Syspine A50 Plus, to provide emergency services with the

physical location/address of the phone that was used to call an emergency

number, in addition to the caller's telephone number. In such cases, compli-

ance with such MLTS laws is your responsibility. Please note that Syspine

A50 Plus does not provide to emergency services with the physical loca-

tion/address of a phone that is used to call an emergency number.

Privacy Considerations

The following information describes privacy issues related to the Syspine A50

Plus Phone System.

Privacy of Calls

Various components of the Syspine A50 Plus Phone System must exchange

data so that calls can be placed and received. Similar to many traditional phone

systems, where people with access to the office phone network may be able to

listen to phone calls, people with access to the office LAN may also be able to

listen to phone calls placed using the Syspine A50 Plus Phone System.

Calls—which are comprised of data packets that pass between Syspine A50

Plus, phone line adapters, and phones—travel over the office LAN and are not

encrypted. For example, the caller ID information that is exchanged between

the phones and Syspine A50 Plus is not encrypted. Likewise, a conversation

that is transmitted from one phone to another phone is not encrypted.

However, data that is exchanged between the Syspine A50 Plus and Syspine

A50 Plus is encrypted.

Privacy of SMTP Servers

The information that is transmitted from the Syspine A50 Plus to the SMTP

server (such as, a Microsoft®Exchange®server on the LAN or an ISP’s E-mail

server on the Internet) will be encrypted or not depending on whether the

SMTP server requires encryption. Information that may not be encrypted

includes the user name and password for logging on to the SMTP server and

voice messages sent as E-mail attachments. For more information about the

Syspine A50 Plus’s connection to the SMTP server, contact the Syspine A50

Plus Phone System administrator.

Privacy of Backups

The Syspine A50 Plus Phone System administrator may choose to make a

backup of the data on the Syspine A50 Plus. Data saved in the backup file is

not encrypted. Therefore, it is recommend that the Syspine A50

Plus Phone System administrator store backups on a removable hard drive that

can be disconnected from the LAN and stored in a secure location (for exam-

ple, on a disk that can be stored in a locked drawer).

Transfer of Syspine A50 Plus

Before transferring the Syspine A50 Plus to a third party, permanently delete all

information using the Erase Data program that comes on the installation CD.

See Resetting To Factory Defaults on page 132 for more information.

Security Considerations

Security and privacy are related topics. Privacy Considerations discusses the

handling of users’ personal information. This topic focuses on the issues

involved securing the Syspine A50 Plus Phone System.

While Voice over Internet Protocol (VoIP) brings the power of the Internet to

phone services, it also introduces some security issues. Unless the office LAN

is secure, employees or callers could change phone settings, listen to others'

voice messages, and even access the public address system, if available.

Consider the following issues in creating a secure phone system:

Change Default Passwords

The first step toward securing the Syspine A50 Plus Phone System is to

change the default password of the Syspine A50 Plus. The default password for

the Syspine A50 Plus is syspine.

System Vulnerabilities

The Syspine A50 Plus Phone System runs on the office LAN, and the organiza-

tion may have a wireless LAN. While convenient and popular, the security fea-

tures in many wireless default implementations may not be adequate. Consider

whether the LAN security configuration, especially the wireless LAN security

configuration, is correct for the business.

Firewall Issues

It’s a good idea to use firewalls to help protect an office LAN. A firewall blocks

requests or communication attempts from any unspecified programs.

If using a third-party firewall to provide security, instead of the default Win-

dows® Firewall, Assistant and Administrator will not be able communicate with

the Syspine A50 Plus. To avoid this problem, create firewall exceptions in the

firewall program for Administrator and Assistant. A firewall exception allows

selected programs to connect with a computer.

If using a third-party firewall, refer to its documentation for instructions on creat-

ing firewall exceptions.

Security of Backups

Phone system data is not encrypted when a backup is created. Therefore, it is

recommended that the Syspine A50 Plus Phone System administrator store

backups on a removable hard drive, which can be disconnected from the LAN.

Environmental Considerations

To conserve natural resources, printing a hard copy of this manual

should only be performed if absolutely necessary. Adobe®Acrobat®

and most printers support printing two pages on one sheet. Refer to

the printer User Manual for more information.

This publication, including all photographs, illustrations and software, is pro-

publication, nor any of the material contained herein, may be reproduced with-

out written consent of the manufacturer.

Microsoft, Windows XP, and Windows Vista are trademarks of the Microsoft

group of companies.

Introduction ................................................................................................... 1

Product Info and Advantages ..................................................................... 2

Key Advantages of Syspine A50 Plus......................................................... 3

Unpacking the Syspine Phone System ......................................................4

Package Contents.................................................................................... 4

Optional Contents.................................................................................... 5

Tour of the Syspine Phone System ............................................................6

Front View............................................................................................... 6

Rear View............................................................................................... 7

Bottom View............................................................................................ 8

LCD Panel .............................................................................................. 9

LED Behavior........................................................................................ 10

Syspine IP Phone 310 ..............................................................................11

Front View............................................................................................. 11

IP Phone 310 Operation ......................................................................... 12

Rear View............................................................................................. 14

Installation ................................................................................................... 15

Hardware Installation ...............................................................................16

LAN Setup ............................................................................................ 16

Recommended Installation Process ......................................................... 17

Locating the Syspine A50 Plus ................................................................ 18

Connecting the Syspine A50 Plus to Power and LAN................................. 20

Connecting the Syspine A50 Plus to the PSTN.......................................... 22

Locating IP Phone 310s.......................................................................... 23

IP Phone 310 Cable Connections ............................................................ 24

Connecting IP Phone 310s to the LAN ..................................................... 25

Syspine A50 Plus Installation ...................................................................26

System Requirements ............................................................................ 26

Installing Syspine Tools.......................................................................... 26

Logging on to The Syspine A50 Plus ....................................................... 30

Changing the Syspine A50 Plus Password ............................................... 32

Setting the Date and Time ...................................................................... 33

Auto Installation ........................................................................................35

Powering Down the Syspine A50 Plus .....................................................37

Configuring the IP Phone 310s ................................................................38

Adding a New User ................................................................................ 38

Basic Features............................................................................................. 43

Making Calls to Extensions ...................................................................... 44

Making External Calls .............................................................................. 45

Receiving Incoming Calls ......................................................................... 46

Transferring Calls .....................................................................................47

Using Voicemail ....................................................................................... 48

Leaving Voicemail.................................................................................. 48

Retrieving Voicemail............................................................................... 48

Configuring Voicemail Options................................................................. 49

Advanced Features..................................................................................... 51

Using a Public Address System ............................................................... 52

Internal Page......................................................................................... 52

External Page........................................................................................ 52

Using Call Park and Retrieve ...................................................................54

Parking a Call........................................................................................ 54

Retrieving a Parked Call ......................................................................... 55

Using Agent Group ................................................................................... 56

Configuring Call Agent Groups ................................................................ 56

Using User Group .................................................................................... 60

Configuring User Groups ........................................................................ 60

Voicemail to E-mail Forwarding ............................................................... 63

Configuring E-mail Server Information...................................................... 63

Configuring User Information................................................................... 65

Administrator Software Configuration...................................................... 69

Syspine A50 Plus .....................................................................................70

The Phone Setting Tab ............................................................................ 72

Using the User Menu.............................................................................. 72

Using the Voice Services Menu ............................................................... 82

Using the Others Menu........................................................................... 92

The Call Routing Tab ...............................................................................96

Configuring Incoming Call Routing........................................................... 96

Configuring Outgoing Call Routing......................................................... 107

iii

The System Setting Tab .........................................................................117

Using the Status Menu ......................................................................... 118

Using the Properties Menu.................................................................... 119

Using the Backup Menu........................................................................ 128

Using the Others Menu......................................................................... 131

The Group Setting Tab ...........................................................................135

Configuring Call Agent Groups .............................................................. 135

Configuring User Groups ...................................................................... 143

Configuring Pickup Groups ................................................................... 148

Troubleshooting........................................................................................ 153

Common Issues .....................................................................................153

Quick Reference Guides........................................................................... 157

Voicemail Quick Guide ...........................................................................158

Syspine A50 Plus Wall Mounting Template............................................ 159

Index........................................................................................................... 160

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