T-Mobile PETS SyncUP Manuale utente

Version 1.0—July 2019

SyncUP PETS User Guide

CONTENTS

Contents .......................................................................................................................................... 1

Welcome......................................................................................................................................... 2

What is SyncUP PETS?.............................................................................................................. 2

What’s Included?........................................................................................................................ 3

Get Started ...................................................................................................................................... 4

Charge the Tracker...................................................................................................................... 4

Get the App................................................................................................................................. 5

Create Your Account .................................................................................................................. 5

Add a Device............................................................................................................................... 5

Attach the Tracker to your Pet Collar......................................................................................... 6

Features........................................................................................................................................... 7

Tracker Button............................................................................................................................ 7

LED Indicators............................................................................................................................ 8

Use the App..................................................................................................................................... 9

Create a Pet Profile ..................................................................................................................... 9

Set Up a Safe Zone ..................................................................................................................... 9

Find a Lost Pet............................................................................................................................ 9

Track Activity............................................................................................................................. 9

Tracker LED ............................................................................................................................. 10

Track the Temperature.............................................................................................................. 10

Train your Pet ........................................................................................................................... 10

Specifications................................................................................................................................ 11

Battery....................................................................................................................................... 11

General...................................................................................................................................... 11

Networks................................................................................................................................... 11

Connectivity.............................................................................................................................. 11

GNSS Satellite Options............................................................................................................. 11

Appendix A................................................................................................................................... 12

Federal Communication Commission Interference Statement................................................. 12

Appendix B................................................................................................................................... 13

Instructions................................................................................................................................ 13

SyncUP PETS User Guide

CAUTION................................................................................................................................. 13

Additional Information ................................................................................................................. 14

Approved Firmware Versions................................................................................................... 14

Support.......................................................................................................................................... 15

How to reach us ........................................................................................................................ 15

WELCOME

What is SyncUP PETS?

Your pet is about to get an upgrade! SyncUP PETS™ is a T-Mobile network

enabled tracker that attaches to a pet’s collar and that works with the SyncUP

PETS app. Together they are designed to encourage pet owners to be their best and

to improve the quality and length of life of their pets. The app tells you when your

pet leaves a safe zone that you set up. The app helps you find a lost pet. It even

tracks your pet’s activity throughout the day. The tracker works on a wide range of

fun-loving and adventurous pets, including dogs, cats, horses and pigs. By

knowing more, you’ll worry less and feel even more connected to your special

friends.

The tracker takes advantage of T-Mobile’s narrow band network and low power

communication. It can switch to Wi-Fi when needed, and it provides location

information with a combination of the T-Mobile LTE network and GPS. Built-in

Wi-Fi and low-energy signal radios provide additional communication channels

and low power location tracking. The tracker includes a multi-color LED and a

user button.

SyncUP PETS User Guide

What’s Included?

Tracker—Round, plastic device with

a light on the front, button on the

back, and a battery and radios inside.

Collar mount—Holds the tracker

and secures it in place on your pet’s

collar.

Bands—Flexible, rectangular bands

that attach to tabs on the collar

mount to hold the collar mount on

the collar.

USB cable—Connects to the

charging dock or power adapter for

battery recharge.

Charging dock—Holds the tracker

in place for recharging by a USB

cable.

Wall charger—Plugs into a standard

US wall outlet; includes a USB C

port for connecting to tracker.

Quick Start Guide—Helps you set

up and start using the tracker.

SyncUP PETS User Guide

GET STARTED

Charge the Tracker

Unpack the contents of the box and follow these steps to charge the tracker before

usage.

1. Place the tracker in the charging dock.

2. Turn the tracker clockwise until it locks

into position in the dock.

3. Connect the charging dock to the wall

charger with the USB cable (provided) and

plug the wall charger into an outlet.

That’s it! When charging is complete the light on the front of the tracker turns solid

green.

Note: If the light is flashing red or yellow, this means that battery power is getting

low.

SyncUP PETS User Guide

Get the App

The SyncUP PETS app is required for the complete experience, including

accessing your pet’s location. The app is available for free. Search for SyncUP

PETS in the Apple App Store, Google Play, or visit: www.t-

mobile.com/syncuppets.

Tip: Verify that your smartphone is up to date with the latest operating system and

that it meets the minimum technical requirements.

Create Your Account

Open the SyncUP PETS app on your smartphone and tap Sign Up on the home

screen. Follow the prompts to create your new account. During this process, you

will be asked to verify your T-Mobile phone number via text messaging. This is

your personal mobile phone number, not the number associated with your SyncUP

PETS tracker.

Add a Device

During initial set up, the SyncUP PETS app tells you to add your device to get

started. Tap Add a Device and follow the prompts. Bluetooth Settings will pop up

if it is not turned on because the tracker needs to pair with your phone to work

properly. Follow these steps—pairing should only take a few minutes.

1. Press the button on the back of the tracker and hold it down until the light

on the front flashes blue every two seconds. This means that the tracker is in

pairing mode.

2. The light turns solid blue when pairing is successful. Now your tracker is all

set—it’s connected to your phone.

Note: If the tracker does not pair automatically with your phone, tap Enter

Manually and type the 15-digit IMEI code located on the back of the tracker to

complete the process.

SyncUP PETS User Guide

Attach the Tracker to your Pet Collar

1. Attach one of the short ends of a single band to any tab on the collar mount.

2. Place the collar mount (with the attached band) on the top side of your pet's

collar. Pull the unattached end of the band under the collar and attach it to

the tab on the other side of the collar mount.

3. Insert the round tracker into the collar mount.

4. Turn the tracker clockwise until it locks into position. That’s it! You are

ready to go. But if you need to remove the tracker from the mount for

charging, just turn it counter-clockwise.

SyncUP PETS User Guide

FEATURES

Tracker Button

The tracker has a button on the back that you can press to activate various

functions. (Don’t worry, your pet can’t press the button during normal usage!)

Here’s what you can do with the button:

•Immediately send a location message—press the button once (short press,

less than two seconds).

•Turn off the tracker—press the button and hold it down (long press for at

least 10 seconds).

•Turn on the tracker when it’s off—do a long press.

•Trigger pairing—press the button and hold it down until the light on the

front flashes blue.

•Reset the tracker to normal operation—do two short presses.

SyncUP PETS User Guide

LED Indicators

The tracker has a light-emitting diode (LED) on the front to indicate various

conditions.

Here’s what each light means:

Color

Meaning

Flashing blue every two seconds

Tracker is pairing with the phone. Light

turns solid blue when successfully

paired.

Flashing red

Battery power level is low (under 30

percent). Charge the tracker.

Flashing yellow

Battery power level is getting low,

between 30 and 50 percent.

Flashing green

Batter power level is below 50 percent.

Solid green

Tracker is fully charged. You are good

to go!

White

The LED shines bright white when the

device light feature is activated in the

SyncUP PETS app.

Double-flashing purple

Tracker is off.

SyncUP PETS User Guide

USE THE APP

Create a Pet Profile

Use the SyncUP PETS app to enter important information about your pet all in one

place (for example, age, breed, dietary issues, registration ID, etc.).

Set Up a Safe Zone

What is a safe zone? It’s just an imaginary border drawn around a point by a GPS

tracking system. You pick a location and decide how large of an area to include

inside the imaginary border. Once a safe zone is created, it can be used as a trigger

for alerts and events. For example, if you want to be alerted when your pet leaves

the yard:

1. Select Create Safe Zone in the SyncUP PETS app on your phone.

2. Follow the steps in the app to create the safe zone size and shape, select a

Wi-Fi network, and save the safe zone.

If your pet leaves the safe zone that you defined in the app, the tracker immediately

sends a notification. It also sends a notification once the pet has re-entered the safe

zone.

Find a Lost Pet

The app works with the tracker to help you find a lost pet. When you activate Lost

Pet mode, the app tracks your pet’s location and provides map-based directions.

From the app you can create a lost pet alert, and you can activate the LEDs on the

tracker or sound its beeper as another way to find your pet.

Track Activity

Use Activity in the app if you want to go outside and do something with your pet

while tracking its location and activity. Activity will be automatically captured in

the app as long as your pet is wearing the device. It will show minutes spent active

over the course of the day.

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