Timberline Instruments, Inc. - 8 - TL-105-D
WARRANTY
Timberline Instruments, Inc. (Timberline) warrants its products and services to meet the written
performance and quality and to be free of defects in material and workmanship. They are not warranted,
nor does Timberline assume liability, if the buyer has misused the product in any manner, has failed to use
the product in accordance with industry standards and practices, or has failed to use the product in
accordance with instructions, if any, furnished by Timberline. Timberline’s sole responsibility and the buyer’s
exclusive remedy with respect to the purchase of any product proved to Timberline satisfaction to be
defective or nonconforming, is repair, replacement, or credit, in Timberline’s sole discretion. No other
warranty or representation is implied or expressed by Timberline for its products with respect to
merchantability, fitness for a particular purpose or any other matter. Timberline shall not under any
circumstances be liable for any incidental, consequential or compensatory damage arising from the use of,
or in conjunction with its products, even if Timberline has been advised of the possibility of such damages.
The maximum liability that can be assumed by Timberline for breach of warranty shall be the invoice price
of the product. All claims must be brought within one (1) year of shipment, regardless of their nature.
Components that are subject to normal wear and/or are scheduled for routine replacement within the
warranty period, and/or parts that are subjected to effects of corrosion or deterioration by chemical or other
action are excluded from the above warranty. Repair or replacement will not be made under warranty for
malfunction because of inadequate facilities, operating conditions or utilities.
Guarantees/Warranties on accessories and equipment included by Timberline from other manufacturers
are limited to the guarantees given on such equipment by the respective manufacturers.
SHIPMENTS
All shipments are made F.O.B. Boulder, CO. Instruments and major components will be packed and
shipped via surface, unless otherwise requested. Supplies and/or replacement parts are packed and
shipped via UPS, UPS Blue, air parcel post, or parcel post, unless otherwise requested.
DAMAGED SHIPMENTS
The Interstate Commerce Commission has held that carriers are as responsible for concealed damage as
for visible damage in transit. Unpack shipment promptly after receipt, as there may be concealed damage
even though no evidence of it is apparent. When concealed damage is discovered, cease further unpacking
of the unit involved and request immediate inspection by the local agent or carrier and secure a written
report of the findings to support a claim. This request must be made within 15 days of receipt. Otherwise,
the carrier will not honor the claim. Do not return damaged goods to the factory without first securing an
inspection report and contacting Timberline for a return authorization number.
FILING OF CLAIMS
After a damage inspection report has been secured, Timberline will cooperate in supplying replacements
and handling a claim that may be initiated by either party.
RETURNS
Timberline Instruments, Inc. tries to accommodate all requests for returns. Inspect shipment upon receipt
and report shortages, incorrect or damaged materials to us immediately. Report shipping damage to the
carrier. Damaged shipments must remain with the original packaging for freight company inspection.
Products not supplied in accordance with your orders or products that are defective at the time you receive
them are accepted for full credit. Products ordered in error are subject to a 15% restocking charge. Special
or custom orders cannot be returned unless defective. All returned merchandise must be in unused,
resalable condition, and must not consist of hazardous materials.
No returns will be accepted more then 90 days after shipment for any reason. Before 90 days, no returns
will be accepted without prior authorization. If it is necessary to return a product to us, please contact our
customer service department to obtain a return material authorization (RMA) and shipping instructions.
