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Smart Gateway Camera
(1) Q: Prompts up “Camera offline” or “Fail to download video” after connection
A: Make sure the WIFI/router could visit internet; make sure the WIFI was not
changed, if changed, please long press the RESET key 5s, until voice prompt
“Factory reset success “ , then it will reboot and follow voice prompt to do
setting again.
(2) Q: Squeal comes during intercom
A: The squeal is caused by too close distance between camera and phone,
please keep proper distance.
(3) Q: Camera is offline
A: Make sure the WIFI/router is available; mobile already logined the WIFI that
the camera should connect to; enter correct WIFI information; are there too
much devices connect to that WIFI.
(4) Q: Fail to login APP or download video
A: Make sure your phone could visit internet and with high speed, also make
sure “ANJUXIAOBAO” APP is not forbidden to internet.
QA & NOTES
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