Questions Answers
How far should the camera
be placed from the router?
After testing, the Wi-Fi connection
distance can normally reach up to
150 meters in the open area. However,
the actual situation depends on the
strength of Wi-Fi and its surrounding
environment (thick walls,
electromagnetic devices, large metal
objects will all cause interference to the
Wi-Fi signals). If the camera connection
signal is weak or unstable, please place
the camera as close to the router as
possible.
What should I do when
the device is in
malfunction?
Long press the power button for 3 seconds
to restart it. If there is no response, you
can remove the rubber plug at the button
of the camera. Press the reboot hole with
a pointed object to restart the camera.
The built-in infrared lamp beads make
the camera only show some dim red
lights when night vision is activated,
but the image quality is still clear
under no light environment.
Will the camera show red
lights when night vision is
activated?
Why does the motion
detection not work properly?
The PIR detection distance is related to
the installation height, angle and
sensitivity.
The actual measurement is in the case of
2.2 meters high and -15 ° inclination:
High sensitivity: 8~10 meters;
Medium sensitivity: 6~8 meters;
Low sensitivity: 4~6 meters.
EN-13 support@tmezon.com EN-14 support@tmezon.com
Questions Answers
Why I don’t receive the
notification on my mobile
phone?
1.Make sure that the motion detection
is turned on.
2.Make sure that the notification setting
is turned on.
How to do firmware update?
1.When you connect your camera
through the App, it will prompt you if the
latest firmware is available. You can also
manually check the firmware upgrade in
the settings of the App.
2.Please make sure that your camera is
fully charged or connected to the power
adapter before upgrading the firmware,
please do not cut off the power supply
during the upgrading.
1. Make sure that SD card is
recognized by the camera. You can
check it on the following interface
on the app:
Setting - SD card Management
Why the video is not
recorded? 2.If the SD card is not recognized by
the camera, power off the camera,
then power on the camera again, the
camera will recognize the SD card.
(Note: Please insert the SD card into
the camera before powering on.)
3. Make sure that the motion detection
is within the detection range of the
camera, please refer to " Select a good
spot for your camera", otherwise, the
camera will not record.
