Toshiba CIX Guida all'installazione

Toshiba CIX Telephone

End User Training

Reference

Legend

A. Status LED (message and ringing) B. LCD Display

C. Softkeys D. Programmable Feature Buttons

E. Message Waiting LED Button F. Microphone LED Button

G. Speaker LED Button H. Volume

I. Hold Button J. Microphone

K. Tilt stand

Fixed Keys

SPKR

For HANDSFREE operation you can switch from your handset to

speakerphone by pressing this button and placing your handset in

the cradle. To revert back to handset mode, pick up your handset.

MIC

Key used on speakerphone calls to mute when the MIC key is not

lit. Also used simultaneously with VOL keys to adjust LCD

contrast.

HOLD

HOLD is used to place a call on hold at your phone. By pressing

HOLD key twice, a call is on exclusive hold and can be picked up

at your phone only. Line flashes fast.

CONF/TRN

CONF/TRN is used to transfer calls to another station by pressing

key and dialing another ext and hanging up. Also used in

conference by pressing key dial 9 plus phone number (for OS

lines) and by pressing key again to join all parties. This can be

repeated for up to 6 OS and 2 internal parties.

REDIAL

Redials last dialed number.

SPEED DIAL

Can have up to 100 per station. Assign in increments of 10.

VOLUME UP/DOWN KEY

While the phone is idle, pressing volume up or volume down

changes the RING VOLUME.

By pressing the speaker key followed by volume up or down, this

will change the VOLUME OF SPEAKERPHONE calls,

intercom paging, and background music.

While on a call using your HANDSET you can adjust the volume.

This volume level will return to the middle setting on each handset

call.

You can adjust KEY BEEP volume on phones by dialing #6101

and using the volume keys.

SPEAKERPHONE MIC SENSITIVITY can be adjusted by

pressing 3+6+9+hold simultaneously. Then press 0. Press your

3RD flexible key to the ON position to lower sensitivity, then press

the HOLD key to save.

DISPLAY CONTRAST adjustments use the MIC key pressed

with the volume up and down to change.

If your station stores CALLER ID, volume keys will scroll your

display through recent calls. (The display soft key labeled page

when pressed will display date, time and action.)

MSG KEY

This is an indicator of a message left in voicemail. Pressing the

key will dial into your voicemail box and prompt you for your

security code. After you have finished listening to your new

messages and saved or deleted them, the light will automatically

shut off. Station to station messaging can also be used by dialing

the ext number and pressing the MSG key, the digit 7, or the key

labeled MSG in your displays soft keys. The light can be turned

off manually by pressing your DN or INTERCOM button and

dialing #409.

LCD CONTROL BUTTONS/SOFT KEYS

SK1-SK4

These keys may be labeled as MODE, PAGE, SCROLL, and

FEATURE. When soft key prompts appear on your LCD screen

you can press the soft key directly below that feature description

to activate. There are features such as ABR (Automatic Busy

Redial) that on an outbound call, if a busy signal is detected; this

key can be pressed to automatically redial the number after a

programmed time.

SK1- MODE

This is used as a soft key.

SK2-PAGE

This changes your display to show call forward status or user

name.

SK3-SCROLL

This key will advance phone through any active information.

SK4-FEATURE

This key is used as a soft key.

Commonly used flexible button features.

ABR

Auto Busy Redial. Once encountering a busy signal, press this

key to enable the system to redial the busy destination at regular

intervals. The manual code to set is CNF/TRN#441. (to cancel is

#442)

ACB

Auto Call Back. Once encountering a busy station in your

system, press this key to have the system monitor that stations

busy status. Once that station returns to an idle state, your station

is notified and the internal call is connected. The manual code to

set this feature is the number 4. (to cancel #431)

CALL FORWARD

There are two types of Call Forwarding that you can set. One is System Call Forward

(set in system Programming) which automatically directs calls to a predefined location,

such as Voice Mail. The other type is Station Call Forwarding. You can use Station

Call Forwarding to replace your System CF destination with a custom CF setting made

from your station.

System Call Forward directs calls to a destination preset by an Administrator for

each telephone, commonly set to voice mail.

To turn on System Call Forward for your telephone, press #620. Confirmation

tone (three short tones) and “DATA PROGRAMMED” indicate the data is

set.

To turn off System Call Forward for your telephone, press #621. Confirmation

tone (three short tones) and “DATA PROGRAMMED” indicate the data is

set.

Station Call Forward enables you to assign Call Forward destinations for each

extension on your telephone that will override the telephone’s System CF settings.

Each extension can be independently set Station Call Forward to a unique

destination.

The following calls to your station can be forwarded:

Internal calls

Auto Attendant calls

Outside lines that ring only your station

Transferred internal or incoming line calls

Call Forward Settings

Call Forward All Calls

Forwards all calls immediately.

Call Forward Busy/Do Not Disturb

Forwards calls immediately when your extension is

busy or in Do Not Disturb (DND) mode.

Call Forward - No Answer

Forwards all calls to your station whenever you do

not answer the call within a designated time (set by

you when you enable the feature).

Call Forward Busy/Do Not

Disturb/No Answer

Forwards all calls to your station whenever you are

busy, in the DND mode, or after ringing and you do

not answer the call within a designated time (set by

you when you enable the feature).

Call Forward Cancel

Cancels the set Call Forward feature. Notice that

each category of Call Forward has a different code

for canceling.

Call Forward Any Call - Internal and Incoming Line Calls

Forwards any call, whether an internal call or incoming line call.

All Calls to an extension.

Press ext. button + #6011 (tone) + dial the dest. ext. no. (tone)

All Calls to outside telephone no. Busy to an ext.

Press ext. button + #6021 (tone) + dial the dest. ext. no. (tone) telephone

no.

Press ext. button + #6031 (tone) + dial the dest. ext. no. + timer (08~60)

(tone)

Busy No Answer to an ext.

Press ext. button + #6041 + dial the dest. ext. no. # (tone) + timer (08~60)

(tone)

Cancel Press ext. button + #6051 (tone)

DSS

This optional feature enables you to use a DSS button to connect directly to another

station’s line extension. The DSS LED shows the status (idle/busy) of the station and/or

the station’s primary extension. For example, a station’s DSS button LED shows busy

(light steady red) when the station is:

busy on a call on any button

idle but all appearances of the station’s extension are in use by other

stations.

When the station is in DND, the LED flashes red. To connect directly to another

station’s extension:

When connected to a line or another station, press DSS. The original

party is put on-hold. You can call a station even if the DSS LED shows

busy (steady red).

Announce the call...or transfer the call by hanging up or pressing Release.

Note you can transfer the call to an idle or busy station.

PARK

The Call Park feature enables you to hold a call temporarily in a location other than your

telephone. These areas are called orbits. You or another telephone user can retrieve a

parked call from its orbit by specifying the orbit number. You can specify one of 20

General Park Orbits (7000~7019) or a valid extension number within the system. Once

you have parked a call in an orbit, you can:

Hang up and retrieve the parked call at a later time

Originate another call

Access a voice paging device to announce the parked call for pickup from

another station

If you park a call and it is not retrieved, it will recall to the parking station and one of the

following occurs:

If your station is idle when the system Call Park recall timer expires, the

parked call automatically recalls to your station.

If your station is busy, the parked call camps on. If you have an LCD

telephone, you can let the system automatically select an available orbit

number which displays on your LCD.

Advanced Operation

Call Park Orbits park a call

1. While on a call, press Park in Orbit or Cnf/Trn + #33. The LED flashes green

(consultation-hold). If you were on an extension during the call, and you have line

button on your telephone, the line LED will flash until the call is picked up

(depending on programming).

2. Specify the Park Orbit using one of the following:

Press * and the system automatically selects a General Park Orbit between

7000~7019. The chosen orbit appears on the LCD.

Enter a valid extension.

Press # and the system automatically selects your extension as the orbit.

3. Hang up. The caller’s extension or line number and the orbit number are shown.

If the parked call is not retrieved within a specified time, the call rings back to

your telephone. When a parked call recalls your telephone, the LCD shows the

line or extension that is recalling and the orbit number. To retrieve a parked call:

Press Park in Orbit...or press your extension button + #32.

Enter the Orbit Number where the call is parked or # for the extension

from which you are calling. You cannot use * to retrieve a parked call.

The extension LED flashes at the in-use rate when the call is retrieved.

PAGE

All Call Page

You can make an All Call Page to telephones assigned to the “All Call Page Group.”

Stations are assigned to the “All Call Page Group” in system programming.

To make an All Call Page

1. With the handset off-hook, press All Call Page...or dial #30. This pages all

telephones in the All Call Page Group but, depending on system programming,

you may or may not page external speakers.

2. Make your announcement then hang up.

PICKUP

Call Pickup

You can pick up a call that is ringing another station’s extension, a call placed on hold at

another station and other types of calls. When you pick up an internal call, the calling

station and the called station displays on your LCD.

Group Pickup

Stations can be assigned in system programming to Pickup Groups. As many as 32

groups can be created to enable you to easily pick up incoming (new or transferred) or

internal calls that are ringing stations that are in your group or in other groups. This

feature does not pick up held calls.

Ringing, Page or Held Call Pickup

This feature picks up ringing or held calls, including Group Page and All Call Page calls.

If these types of calls occur at the same time, the pickup priority is station-to station and

then Page calls in the order of occurrence. In some systems, this feature can be applied to

pick up All Call Page exclusively.

To perform Call Pickup for Ringing Calls To Pick Up:

Press Ext. Button, then dial the access sequence below:

Directed DN

A call ringing or held at the Extension Number. #5#6 + Ext. No.

A call Ringing, held or parked at the Ext. No. #5#29 + Ext. No.

Group A call ringing a member of your pickup group. #5#34

Directed Ext.

A call ringing on any line of this Primary Ext. No. #5#5 + Primary Ext. No.

Directed Group

A call ringing an extension in this Pickup Group. #5#32 + Group No.

Ext. No.

A call ringing this Ext. No. only. Other lines ringing on the same phone are

unaffected. #5#22 + Ext. No.

Outside Calls

Any incoming outside line call. #5#9

VMT

The system enables you to transfer a call directly to a voice mailbox without first ringing

that person’s telephone. To transfer a call directly to Voice Mail (VM)

1. While on a call, press Cnf/Trn. You hear feature dial tone.

2. Enter #407. You hear entry tone.

3. Enter the VM mailbox number (usually the same as the extension number), then

press #. The call transfers immediately and your extension becomes idle.

DND

If your station is in Do Not Disturb (DND) mode, internal, external and transferred calls

do not ring your station and Off-hook Call Announce calls are denied. You can continue

to make calls while in the DND mode. When originating a call in DND mode, you will

hear a short burst of interrupted dial tone followed by continuous dial tone. You can start

dialing at any time during either tone.

If you put your Primary extension into DND mode, all calls to that telephone are rejected.

If your extension is set for Call Forward-Busy or Call Forward-Busy/No Answer, the call

is redirected to the forwarding destination immediately.

If you put an extension other than the Primary extension into DND, only calls to that

extension on your telephone will be blocked. Appearances of that extension on other

telephones continue to ring.

To activate DND on your Primary extension

Press Do Not Disturb or #6091 (hear Success Tone). The LED lights steady red

and DND mode is activated for the entire station.

To deactivate DND

Press Do Not Disturb or #6092 (hear Success Tone). The LED lights goes out and

DND mode is de-activated.

CLID

Incoming calls with Caller ID information can be optionally recorded into a rolling list

for the station where the call is ringing. The call is placed in the list along with the

number, name (if provided), time and date of the call, and status of the call (answered,

abandoned, or redirected). You can access this list from an LCD telephone with a flexible

Caller ID button.

To view Call History

When your station is idle, press the Caller ID button. The Caller ID LED lights

green and the latest record displays.

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