R500+
1. Device is frozen. Impossible to swipe finger on lock screen
-Please try and reboot or hard reset the device with below instructions
Reboot
- Long press power button until device shuts down and power cycles
- Alternatively remove battery cover and remove battery. Re-insert and power on device.
-Press Power button and select Restart. If you are having same issues please try to hard re-
set your device, steps below
Hard Reset
Just for information a hard re-set will erase all user data, so if there is something very important,
it is recommended that you back up all necessary files before initiating hard re-set.
- While device is off press both Power and Volume Down button at the same time, keep pressing
until Recovery Mode is displayed and release buttons
- Select in Recovery Mode
- Use Volume Up and Down keys to select Wipe Data/Factory Reset, Press Power Button
- Use Volume Up and Down keys to select Yes –delete all user data
- Then select reboot system now with Power Button
2. Is there a manual available how to setup the integrated SOS/ PTT function or is there an
external app that can be used?
-Toughshield can only provide the PTT/SOS action strings for a 3rd party developer to create
the app using our SOS/PTT strings. We do not provide any SOS/PPT application ourselves.
3. I am having audio issue on my device
-There is an application preinstalled on the device called Equalizer FX, the user can alter the
audio filter and change profiles, you will see the frequency changes quite drastically.
4. A faulty R500+ phone was returned to Toughshield last week via your Repairs portal, we are
still awaiting the return of the phone with details.
A standard repair can take up to 15 working days so if device was collected XXX you are
looking at getting device back XXX
5. How much memory have I got on my device?
The R500+ has 4GB of internal memory
6. Where is the SD card slot?
To insert the micro SD card you need to unscrew the battery cover using your screwdriver
which comes in the gift box, and you insert the SD card above the SIM card slots.
7. Is there a barcode scanner on the R500+?
