Triton FT5000 Manuale utente

CORPORATE HEADQUARTERS

21405 B Street

Long Beach, MS 39560

Phone: (228) 575-3100

Fax: (228) 575-3101

registered trademark of Triton Systems of Delaware.

MODEL FT5000 (X2)

AUTOMATED TELLER MACHINE

USER MANUAL

TDN 07103-00093 May 19, 2014

MODEL FT5000 (X2) USER MANUAL

DOCUMENT UPDATES

May 1, 2008 Original

May 19, 2014 Added Appendix G - T9 EPP Keypad

NOTICES

This publication is protected by copyright and all rights are reserved. No part of it may be reproduced

or transmitted by any means or in any form, without prior consent in writing from Triton Systems of

Delaware, LLC.

The information in this publication has been carefully checked and is believed to be accurate. However,

Triton Systems of Delaware, LLC. assumes no responsibility for any inaccuracies, errors, or omissions

that may be contained in this document. In no event will Triton Systems of Delaware, LLC. be liable for

direct, indirect, special, incidental, or consequential damages resulting from any defect or omission in

this manual, even if advised of the possibility of such damages.

In the interest of continued product development, Triton Systems of Delaware, LLC. reserves the right

to make improvements in its documentation and the products it describes at any time, without notice or

obligation.

TRADEMARK ACKNOWLEDGEMENTS

Microsoft Windows is a registered trademark of Microsoft Corporation in the United States and/or other

countries. Triton Connect is a trademark of Triton Systems of Delaware, LLC. VISA® is a registered

trademark of VISAof the United States and other countries.

iii

MODEL FT5000 (X2) USER MANUAL

CONTENTS

SECTION 1 - INTRODUCTION.........................................................................................1

WHAT’SIN THIS MANUAL....................................................................................................2

FEATURE HIGHLIGHTS / CHANGES.............................................................................................................3

STANDARD FEATURES ..............................................................................................................................4

SECTION 2 - BASIC OPERATION....................................................................................7

INTRODUCTION........................................................................................................................................8

CONTROL PANEL LAYOUT........................................................................................................................8

FUNCTION KEYPADS ................................................................................................................................9

MAIN KEYPAD........................................................................................................................................9

ON-SCREEN KEYPAD OPERATION..............................................................................................................10

REAR SERVICE PANEL (S) ........................................................................................................................10

MENU-BASED OPERATION ........................................................................................................................11

CUSTOMER TRANSACTIONS.......................................................................................................................12

VOICE-ENABLED TRANSACTIONS ..............................................................................................................14

SECTION 3 - CASSETTE CLOSE / CASH REPLENISHMENT...............................................15

INTRODUCTION........................................................................................................................................16

DISPENSING MECHANISMS........................................................................................................................16

NOTE CONDITION....................................................................................................................................17

PREPARING NOTES...................................................................................................................................17

CASSETTE CLOSE PROCEDURES (FRONT DISPLAY)..................................................................................18

CASSETTE CLOSE PROCEDURES (REAR SERVICE PANEL)........................................................................19

REPLENISH CASSETTE(S)........................................................................................................................20

REMOVE CASSETTE(S).............................................................................................................................20

OPENING NOTE CASSETTE .......................................................................................................................20

LOADING NOTE CASSETTE .......................................................................................................................21

INSTALLING NOTE CASSETTE....................................................................................................................22

REMOVING THE REJECT CASSETTE............................................................................................................22

OPENING THE REJECT CASSETTE...............................................................................................................22

INSTALLING THE REJECT CASSETTE...........................................................................................................23

VERIFY OPERATION OF DISPENSER............................................................................................................24

SECTION 4 - GENERAL MAINTENANCE..........................................................................25

INTRODUCTION........................................................................................................................................25

REPLENISHING THE RECEIPT PAPER...........................................................................................................25

CLEANING THE ENCLOSURE......................................................................................................................29

CLEANING THE DISPLAY...........................................................................................................................29

CARD READER CLEANING........................................................................................................................29

MODEL FT5000 (X2) USER MANUAL

CONTENTS

APPENDIX A - SOFTWARE LICENSE AGREEMENT ..........................................................A-1

APPENDIX B - WARRANTY STATEMENT ........................................................................B-1

APPENDIX C - ELECTRONIC LOCKS..............................................................................C-1

APPENDIX G - T9 EPPKEYPAD...................................................................................G-1

SUPPLEMENT B - TERMINAL ERROR CODES................................................................SB-1

SUPPLEMENT A - T7 T5 EPP BATTERY REPLACEMENT PROCEDURES.........................SA-1

SECTION 1

INTRODUCTION

MODEL FT5000 (X2) USER MANUAL

WHAT’SIN THIS MANUAL

The User manual describes the operating features of the Model FT5000 (X2) ATM and shows how to

perform the procedures that would typically be performed by the owner or operator personnel.

The manual is divided into the following sections:

SECTION 1, INTRODUCTION. Summarizes the basic features of the Model FT5000ATM.

SECTION 2, BASIC OPERATION. Describes the basic operation of the terminal.:

Control Panel Layout.

Keypads (Function, Main, On-Screen)

Menu-Based Operation

Customer Transaction Process

Voice-EnabledTransactions

SECTION 3, CASSETTE CLOSE / CASH REPLENISHMENT.Describes the menu functions for cassette close

procedures. Cash replenishment steps for the NMD-100 dispenser and standards are covered as well.

SECTION 4, GENERAL MAINTENANCE.Describes normal preventative and corrective maintenance proce-

dures appropriate for user personnel.

Replenishing Receipt Paper

Cleaning the Enclosure/Card Reader

APPENDIXA - SOFTWARE LICENSE AGREEMENT /COMPLIANCE STATEMENTS

APPENDIX B-WARRANTY STATEMENT

APPENDIX C- COMBINATION LOCKS

SUPPLEMENT B - TERMINAL ERROR CODES. Error code listing peculiar to hardware and communications

protocol.

SUPPLEMENTA-T5 AND T7 BATTERY REPLACEMENT PROCEDURES

IMPORTANT: FollowtheinstructionsprovidedinSUPPLEMENTA ofthismanualforreplacing

thebatteryforeithertheT5 orT7PCI-EPP. Failuretofollow the explicit instructions for theT5

willpermanentlydamagethekeypad!

INTRODUCTION

Important features of the FT5000 (X2)ATM are highlighted in the following list:

Highly reliable, state-of-the-art operating system PC platform design. The FT5000 uses Microsoft®

Windows® CE.5.0 operating system with Triton’s X2™ technology. Supports Windows file formats

for adding custom logos and advertisements. In addition, it features Triton’s completely custom

design X2 motherboard..

Modular architecture eases troubleshooting and servicing.

Cabinet design allows flexibility for “Island” installations (wall thickness up to 6.3") or “Standard”

existing structures (wall thickness up to 10"). UL 291 Business Hours cabinet; optional UL291 Level 1

(Safe).

Rear-access unit and rear service panel allows accessibility to the dispenser and some Management

functions for security and ease of cassette loading and diagnostics.

Note: The current rear service panel (metal assembly mounted on top of cabinet sleeve) will be

replaced with the “touchscreen” display used for Model RT2000 units at a date TBD.

Supportscommunication typesDial-up (56Kbaud USBmodems),TCP/IP,VSAT(satellite),andwireless.

(Note: For wireless option, please contact your account representative for more information).

VGA color Liquid Crystal Display (LCD) screen 10.4" (264 mm) with 640x480 resolution supports

attention-getting graphics.

Multi-lingual capabilities. SatisfiesAmericans with DisabilitiesAct (ADA) specifications for height

and access; audio transactions for the visually impaired. Complies with UK accessibility guidelines

(DDA) and California access compliance, Title 24.

FEATURE HIGHLIGHTS /CHANGES

TheVISA®-approvedEncryptingPINPad(VEPP)hasbeenreplacedwithaT5PCI-compliantEPP.

Themajordifferencesbetweenthesetwokeypads:

1. RemoteKeyTransfer(RKT) -TheT5(plastic andmetal-casedbody)hasthecapability

(upgradeable),theVEPPdoesnot.

2. KeyManagement Passwords -Requirementsforentering/changing User passwordsinthe

KeyManagement function aredifferentfortheT5 PCI-EPP. Theprocessisdetailedin

SUPPLEMENTCin theX-Scale/X2ConfigurationManualincludedontheCD.

3. Usernowhasaccesstoreplacethebattery(T5). CAUTION:Followtheinstructionsprovided

inSUPPLEMENTAofthismanualforreplacingthebatteryfortheT5PCI-EPP.

4. Theoptional“METAL”T5EPP(Metalcasing)hasabuilt-inheater -afeaturemoreapplicable

forthrough-the-wallunits (RT2000/FT5000).

PCI-compliant EPP to comply with international encryption standards and Triple DES compliant.

MODEL FT5000 (X2) USER MANUAL

Multi-function, dip-style card reader supports magnetic stripe cards; optional dip EMV “smart” card

reader (Track 1, 2, 3 Read) or EMVmotorized card reader/encoder (Track 1, 2, 3 Read, Track 3Write).

FEATURE HIGHLIGHTS /CHANGES

Graphics-capable 80 mm thermal printer (w/presenter) designed for quiet operation. Prints receipts,

coupons, and management reports.

Electronic combination lock; Kaba Mas Cencon optional.

Supports remote setup, configuration, and monitoring via Triton Connect™ATM monitoring software.

Dispenses U.S. and international currency types; NMD-100 capable of dispensing other paper-based

media such as coupons or tickets.

High-capacity electronic journal stores transaction details for later printout and analysis.

Supports LED lead through indicators and integrated lighted advertising panel.

Bayou Bronze control panel and trim color.

STANDARD FEATURES

MANAGEMENT FUNCTIONS. Enable extensive control and customization of theATM’s operating

parameters (see “X-SCALE/X2 CONFIGURATION MANUAL”included on CD).

PASSWORD PROTECTION. Access to Management Functions and Key Management areas are protected

with passwords.

MACENCRYPTION SUPPORT.MessageAuthentication Code (MAC) data encryption protocol. Provides

increased protection for message traffic to and from theATM. Triple DES compliant.

PCI-COMPLIANT ENCRYPTING PINPAD (EPP)ENTRY DEVICE SUPPORT. Secure EPP device encrypts the

customer PIN during a transaction. Triple DES and PCI-compliant.

MULTI-LANGUAGE SUPPORT. Enables the customer to select a preferred language (such as French or

Spanish) for customer screens and receipts.

TRANSACTION AND ACCOUNT TYPE CONFIGURATION. Enables selection of transactions (transfers or

balance inquiries) or accounts (savings or credit card) that will be presented to the customer. Does not

affect availability of checking account withdrawal.

INTRODUCTION

CASSETTE AND DAY CLOSE REPORTS. Provide summary information about the number and type of

transactions being performed by the ATM.

ELECTRONIC JOURNAL. Stores the details of each transaction in solid-state memory. Journal data can be

retrieved, printed, saved to an external storage device, or transferred to a remote Triton Connect™

computer.

ADSCREENS. AnAd screen is a promotional or advertising graphic that is displayed on the LCD screen

during idle periods. Ad screens are downloaded to the terminal by either using an external storage

device (jumpdrive) or a remote Triton Connect™ computer. Text-only (non-graphic) ad screens can

also be displayed.

RECEIPT PRINTER GRAPHICS. This feature allows informational or promotional graphics to be printed on

customer receipts. Graphics can be loaded from an external storage device or Triton Connect™.

MESSAGES. Informational and promotional messages that are displayed to the customer on-screen or

printed on receipts.

COUPONS.Coupons can be printed by the receipt printer or dispensed (NMD-100). Prizes may be

awarded to customers based on random and/or withdrawal amount-based transactions. Coupon text

can be entered locally or downloaded along with coupon graphics using Triton Connect™ software.

STATUS MONITORING. The ATM can periodically transfer status information to the host processor. In

addition, Triton Connect™ remote monitoring software can be used to view the journal, monitor

operation and alarm conditions, update operating parameters, and reset the terminal.

UL291 BUSINESS HOURS AND LEVEL 1 (SAFE) CABINETS. Business hours cabinet means currency should

be removed from the dispenser and stored in a safe location when the business is closed to the public.

REAR -ACCESS UNIT. Rear access unit allows access to the dispensing mechanism and rear service panel

provides ability for some Management functions - provides security and ease of cassette loading and

diagnostics.

MODEL FT5000 (X2) USER MANUAL

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