ULTRA TEC CapTel 200 Guida

Using Your

CapTel™

305-014204

Model 200

Ultratec, Inc.

450 Science Drive

Madison, WI 53711

(888) 269-7477 (Voice/

CapTel

)

(800) 482-2424 (TTY)

(866) 670-9134 (Spanish

CapTel

Customer Service)

(608) 238-3008 (Fax)

CapTel@CapTelMail.com (Email)

www.captionedtelephone.com

IMPORTANT! Dialing 911 in an Emergency

To reach help as quickly as possible in an emergency, all 1-Line CapTel

calls placed to 911 connect directly to Emergency 911 Services.

911 calls are not routed through the captioning service. This means:

• Emergency 911 calls are not captioned in the same manner as

regular CapTel calls.

• Emergency 911 calls are treated as VCO calls* during which

the 911 call-taker can hear everything you say, and then types

his/her response which appears on the CapTel display screen.

• You speak directly into the handset, as you would with any other

CapTel call. The 911 call-taker will hear everything you say.

You may not be able to hear the call-taker, but he/she can

type instructions to you, which will appear on the CapTel

display screen.

• Watch the CapTel display screen for information.

Please familiarize yourself with Dialing 911 in an Emergency

on page 29. (For more information on dialling 911 with 2-Line

Mode, see page 38).

* VCO stands for “Voice Carry Over”, a service common in relay

in which callers speak for themselves and read typed responses.

Fourth edition

October 2006

First Printing

is a registered

trademark of Ultratec, Inc.

CapTel is a trademark and service

mark of Ultratec, Inc.

CONTENTS

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2

Installing CapTel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6

Calling & Answering (1-Line Mode) . . . . . . . . . . . . . . . . . .9

Adjusting the Sound . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12

Using Calling Features . . . . . . . . . . . . . . . . . . . . . . . . . . . .15

Menu Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19

Advanced Calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25

Dialing 911 in an Emergency (1-Line Mode) . . . . . . . . . .29

Using 2-Line CapTel (Optional) . . . . . . . . . . . . . . . . . . . . .32

Dialing 911 with 2-Line CapTel . . . . . . . . . . . . . . . . . . . . .38

Helpful Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41

Care & Repair . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47

Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48

Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52

TOLL-FREE CAPTIONING SERVICE VOICE NUMBER

Give people who call you the appropriate Captioning Service Voice

Number in order for you to get captions when they call (1-Line CapTel

users only). See directions on page 10 to get captions on incoming calls.

Captioning Service

Voice Number . . . . . . . . . . . . . . . . .1-877-243-2823

Exceptions:

Federal Relay

CapTel

Calls . . . . . . . . . . . . .1-888-801-7210

Spanish-to-Spanish Captioning Calls . . . . . .1-866-217-3362

California Residents Only (Non-Federal) . . .

1-866-399-9050

California Spanish-to-Spanish Only . . . . . . .

1-866-399-9090

Texas Residents Only (Non-Federal) . . . . . .

1-800-933-5129

Texas Spanish-to-Spanish Only . . . . . . . . . .

1-800-933-5417

OVERVIEW

How Does

CapTel

Work?

CapTel works like any other amplified telephone, with one important

difference. It also displays written captions, which are provided by a

captioning service, of everything the other person says. Captions are

treated with absolute confidentiality.

For information about how CapTel works in 2-Line mode (optional)

please see Using 2-Line CapTel on page 32.

OVERVIEW

Captions of what

the person says

appear on your

CapTel display.

Everything the person

says also goes through

a Captioning Service,

which transcribes his

words into captions

using the latest in

voice-recognition

technology.

Talk to the person

you are calling.

Listen to his

responses.

SER

CapTel

(1-Line Mode)

Features

OVERVIEW

TOP VIEW

1. Handset hook

2. Display screen

3. Display buttons

4. Number buttons

5. Menu button

6. Flash button

7. Hold button

and light

8. Volume button

and light

9. Caption button

and light

10. Ringer Volume

control

11. Conversation

Tone control

12. Conversation

Volume control

13. Mini Keyboard

(under flip cover)

14. 3.5mm Headset

jack (left) and

2.5mm Audio

jack (right)

BOTTOM VIEW

(shown without

desktop/wall footplate)

15. Power jack

16. Telephone line

jack for 1st

(primary) line

16a. Telephone line

jack for 2nd line

17. Handset

cord jack

Display & Display Buttons

The display screen provides word-for-word captions during your phone

conversation. The screen also displays the menu when you press the

button. Use the Display buttons to make selections when using

the menu system.

Menu Button

The button allows you to personalize settings such as display

contrast and ringer pitch. You also use the button to setup the

CapTel for office use. Menus appear on the display, and you can advance

through the menu options by pressing the button repeatedly.

Caption Button

Before you make an outgoing call, you can set your CapTel either to

display captions or to turn captions off. When the red light over the

button is lit, the Caption feature is on and your outgoing call will

automatically be directed through the captioning service. You can change

the Caption feature setting to off or to on by pressing the button

before you dial. See Calling & Answering on page 9 for more information

about placing/receiving calls with captions.

Volume (VOL) Button & Slide Control

When you need amplification, use the slide control to make

adjustments. For an added boost during each call, press the button.

The boost turns off when the handset is hung up (see also Tone Slide

Control on page 5).

VOL

VOLUME

CAPTION

OVERVIEW

Tone Slide Control

The Tone Slide Control allows you to adjust the quality of sound that

comes through the handset to a frequency range that works best for you.

With the slide control, you can increase low- or high-frequency

sounds for utmost clarity.

Hold Button (Mute for Captioned Calls)

During a non-captioned call, you can put the caller on hold by pressing

the button. Neither you nor the person on the other end of the line

will hear sounds from the line. If you press this button during a captioned

call, the feature works like a mute button. You will still receive captions

and hear the person’s voice coming through the handset, but they will not

be able to hear what you say or any background noises.

Loud Ringer

The ringer has volume control so you can select the ring volume that

works best for you. There is also a Ringer Pitch option in the menu.

Flash Button (Non-Captioned Calls Only)

Some telephone service features like call-waiting require a “hook flash”

which is a very brief interruption of the connection, like hanging up the

phone for one second. The timing for a hook flash can be tricky but the

button times it perfectly so you will not accidentally disconnect

your call.

Mini Keyboard

The Miniature Keyboard, hidden beneath a flip cover on the front of the

CapTel, is used only in rare instances for programming. This keyboard

serves no other function. It is not designed

to send text messages over

the telephone.

2.5mm/3.5mm Audio Jacks

You can plug a headset, neckloop, or other assistive device into your

CapTel to maximize audio quality or for convenient hands-free use.

FLASH

HOLD

TONE

INSTALLATION

INSTALLING

CAPTEL

CapTel includes the following parts:

Handset with coiled cord

AC adapter

7-foot telephone line cord

6-inch telephone line cord (use when mounting on wall)

Desktop/wall footplate

STEP 1 – Select a Location

The CapTel requires a standard (analog) telephone line like those in most

homes. If you are installing the CapTel in an office setting, check with

the telephone system administrator to make sure you are using an analog

port such as is used by some computer modems, some fax machines, or a

direct-connect text telephone (TTY).

Setup the CapTel in a place where:

There is an electrical outlet nearby.

There is a phone jack nearby.

The surface it is set on, or mounted to, is stable and secure.

The area is protected from excessive heat or humidity.

CAUTION! Do not plug the CapTel into any telephone line

other than a standard, analog telephone line or an analog port.

Connection to a digital telephone line may damage the CapTel

or the telephone system and will void your warranty. You may

connect to a Digital Subscriber Line (DSL) only if there is an

inline analog filter between the phone jack and the CapTel.

INSTALLATION

STEP 2 – Setup the

CapTel

For Desktop Use

1. Plug the AC adapter cord into the round

power jack on the bottom of the CapTel.

2. Plug the telephone line cord into

the first (left) telephone line jack.

3. Attach the desktop/wall footplate,

making sure the larger side is along

the top edge of the CapTel.

4. Plug the telephone line cord into the

wall jack and the AC adapter into an

electrical outlet.

For Mounting on Wall

To mount the CapTel on a wall, follow the

above instructions with the following changes:

1. Flip the handset hook over so

that the hook points up.

2. Plug the 6-inch telephone line cord

into the telephone jack.

3. Attach the desktop/wall footplate,

making sure the larger side is down.

4. Plug the telephone cord into

the wall jack. Then, line up

the holes in the desktop/wall footplate

with the studs on the wall. Hook the

footplate on the studs and pull down.

NOTE: To personalize the menu settings after setup, see pages 19-24.

To setup CapTel with other devices (such as a signaler or

answering machine) see page 46.

To setup CapTel for 2-Line Mode see page 32.

INSTALLATION

IMPORTANT

STEP 3 – Register Your Long Distance Provider

If you plan to make long distance captioned calls with your new CapTel

phone, please let CapTel Customer Service know what long distance

company you want your charges to be billed under, so that it appears

correctly on your phone bill (under your existing long distance service or

calling plan).

If you do not tell CapTel Customer Service which long distance service

should be used, long distance captioned calls placed on your CapTel

phone will be billed under the same long distance service/company that

your state uses for Relay calls (varies by state).

Indicating your preferred carrier of choice only affects captioned long

distance calls made on your CapTel phone. Local calls and calls to

toll-free numbers are not affected. You are never charged a fee for

using the CapTel captioning service.

To Indicate Your Preferred Long Distance Carrier:

(Select One)

1) Register online at www.captionedtelephone.com

2) Email at CapTel@CapTelMail.com

3) Call toll-free: 1-888-269-7477 (V/CapTel);

1-800-482-2424 (TTY)

4) Mail the Long Distance registration card enclosed

in the box.

NOTE: If people call your CapTel phone via long distance, encourage

hem to register their long distance service/calling plan with CapTel

Customer Service, too. This will ensure their long distance captioned

calls to you are billed correctly under their existing long distance

company/calling plan on their phone bill.

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