VeriFone VX520-H Guida rapida

FIRST CITIZENS BANK LIMITED

Electronic Banking Unit

Operational Procedures For EMV

POS Terminal

Verifone VX520 - H

E L E C T R O N I C M E R C H A N T S E R V I C E S

Terminal Operational Procedures Guide

First Floor, #62 Independence Square,

Port of Spain, Trinidad, W.I.

Tel: 623-2460 / 62-FIRST / 625-DPOS

E-mail: pos@firstcitizenstt.com

Table of Contents

Processing the LOGON Function..............................................1

Processing a Sale/Purchase Transaction..................................2

Processing a Debit Card Transaction..............................................2

Processing a Credit Card Transaction (Magstrip/Non-Chip) ...........3

Processing a Credit Card Transaction (Chip)..................................4

Processing a Balance Inquiry Transaction................................5

Processing a Void/Reversal......................................................6

Processing the Reprint Function...............................................7

Running the Audit Report..........................................................8

End of Day Settlement Function................................................8

Tampering with terminals ..........................................................9

Contact Information.................................................................10

Processing the LOGON Function

This function is done at the start of the day or at the start of a shift, depending on the business practices conducted.

On left bottom hand of the terminal’s home screen, a downward pointing arrow is shown,

press the corresponding purple key. This is the first purple key under the terminal’s screen on

the left.

The option ‘Function’ is displayed.

Select the ‘F2’ key

The terminal prompts ‘Enter Function’

Enter ‘93’ then press the ‘ENTER’ key (Green key)

The terminal prompts ‘PASSWORD’

Enter the four (4) digit password, then press the ‘ENTER’ key (Green key)

The option ‘HYPERCOM’ is displayed, select the ‘F2’ key

The terminal then goes through a process of communicating and upon completion prompts

‘APPROVED’.

Note

1. The communication process prior to approval shows: Processing… → Approved

Processing a Sale/Purchase Transaction

PROCESSING A DEBIT CARD TRANSACTION

Swipe the customer’s card along the card reader on the right hand side of the terminal with the

magstripe facing inside

Enter SALE AMOUNT and then press the ‘ENTER’ key (Green Key)

The merchant confirms the amount by pressing either of the following: F2 –Yes or F3 –No

The customer confirms sale amount on the pin pad by pressing the ‘ENTER’ key (Green Key)

The pin pad will read ‘SELECT ACCOUNT’, prompting the customer to select either of the

following options:

SAVINGS 1

CHEQUING 2

The pin pad screen then reads ‘PLEASE ENTER PIN’; the customer must enter their PIN at

this time.

The terminal then goes through a process of dialing and upon completion prompts

‘APPROVED’

The terminal generates a receipt automatically. (

This is the merchant’s copy

)

The screen then reads ‘Print Copy’ , prompting the merchant to select

COPY F2

EXIT F3

PROCESSING A CREDIT CARD TRANSACTION (MAGSTRIP/NON-CHIP)

Perform SECURITY CHECKS on the card presented by the customer

Swipe the customer’s card along the card reader on the right hand side of the terminal with

the magstripe facing inside

Enter the last four (4) digits of the credit card number, and then press the ‘ENTER’ key

Enter SALE AMOUNT and then press the ‘ENTER’ key

The terminal then goes through a process of communicating and upon completion prompts

‘APPROVED’

The terminal generates a receipt automatically. (

This is the merchant’s copy

)

The screen then reads ‘Print Copy’ , prompting the merchant to select

COPY F2

EXIT F3

Note

1. The Security Checks involve: (a) Checking the Card Number, (b) Verifying the Printed Number, (c)

Checking the Hologram, (d) Checking the Signature, (e) Checking the Logo (f) Verifying the Expiry Date,

(g) Verifying Name on Card is SAME on Valid Photo ID

2. The last (4) four digits of the Credit Card Number are on the front of the Credit Card presented.

PROCESSING A CREDIT CARD TRANSACTION (CHIP CARD)

Insert the customer’s card into the chip reader of the pin pad or terminal depending on what

is being used

Enter SALE AMOUNT and then press the ‘ENTER’ key

The merchant confirms the sale amount by pressing either if the following:

YES F2

NO F3

The customer conforms the amount on the pin pad by pressing the ‘ENTER’ key (Green Key)

The pin pad screen then reads ‘PLEASE ENTER PIN’; the customer must enter their PIN at

this time

The terminal then goes through a process of communicating and upon completion prompts

‘APPROVED’

The terminal generates a receipt automatically. (

This is the merchant’s copy

)

The screen then reads ‘Print Copy’ , prompting the merchant to select

COPY F2

EXIT F3

Processing a Balance Inquiry Transaction

This function is done on Debit Cards only

On the Home Screen, select ‘NEW TRANS’ by pressing the ‘F2’ key.

On left bottom hand of the terminal’s home screen, a downward pointing arrow is shown,

press the corresponding purple key. This is the first purple key under the terminal’s screen on

the left.

Select the option ‘Balance’by selecting the ‘F1’ key

The terminal screen reads ‘TYPE/INSERT OR SWIPE THE CARD’

Swipe the customer’s card along the card reader on the right hand side of the terminal with the

magstripe facing inside.

The pin pad will read ‘SELECT ACCOUNT’, prompting the customer to select either of the

following options:

SAVINGS 1

CHEQUING 2

The pin pad screen then reads ‘PLEASE ENTER PIN’; the customer must enter their PIN at

this time.

The terminal then goes through a process of communicating and upon completion prompts

‘APPROVED’

The terminal generates a receipt automatically. (

This is the merchant’s copy

)

The screen then reads ‘Print Copy’ , prompting the merchant to select

COPY F2

EXIT F3

Void/Reversal Function

On the Home Screen, select ‘Batch’ by pressing the ‘F3’ key.

On left bottom end the terminal’s home screen, a downward pointing arrow is shown, press

the corresponding purple key. This is the first purple key under the terminal’s screen on the

left.

Select the option ‘VOID’ by pressing the ‘F4’ key

The terminal prompts ‘Enter Invoice Number’.

Enter the digits of the invoice number and press the ‘ENTER’ key

The transaction is displayed on the terminal’s screen, and prompts the merchant to select

YES F2

NO F3

The terminal then goes through a process of dialing and upon completion prompts

‘APPROVED’.

The terminal generates a receipt automatically. This is the merchant’s copy.

The screen reads ‘Print Copy’ , prompting the merchant to select

COPY F2

EXIT F3

Note

1. The Process of Voiding/Reversing a transaction is the same for Debit Transactions, Credit Card

(Magstrip/Non-Chip) Transaction and Credit Card (Chip Card) Transactions.

REPRINT FUNCTION

On the Home Screen, select ‘Reports’ by pressing the ‘F4’ key.

Select the option ‘Reprint’ by pressing the ‘F4’ key

Select the second purple key under the display screen from the left.

The following options are displayed for selection:

Last –F2

Invoice –F3

Either of the following scenarios will apply:

a. If ‘Last’is selected, a copy of the last successful transaction processed at the terminal

will be printed.

b. If ‘Invoice’ is selected:

The terminal prompts ‘ENTER INVOICE’.

When entered, the reprint is generated with the word ‘Duplicate’at the

top.

Note

2. The Process of reprinting a transaction is the same for Debit Transactions, Credit Card (Magstrip/Non-

Chip) Transaction and Credit Card (Chip Card) Transactions.

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