Return/Exchange/Refund Policy
Terms and conditions are outlined below.
Call Violife Customer Service at 888-882-2367,
Monday thru Friday from 9am to 5pm (Eastern Standard Time)
or go to www.violife.com/customerservice for further assistance.
All return/refund/exchange requests need to be approved.
Item(s) without a Return Authorization Number (RA#)
cannot be processed.
Returns/refund/exchange within 30 days for
United States and International:
You have 30 days to decide if the item you purchased is right for you.
Violife will exchange, refund or credit the purchase value of any item(s)
within 30 days of purchase. Exchanges are not possible at this time for
international orders. Proof of purchase is required even if it is a gift. The
original shipping and handling fees are not refundable.
Return/Exchange Policy – Third Party Purchases
(Items not purchased directly from Violife):
Violife reserves the right to exempt third party purchases from
return/exchange policy. If item is not directly purchased from Violife no
refund will be given. Customers will be required to submit proof of
purchase, even if it is a gift, in order to determine eligibility. The original
shipping and handling fees are not refundable.
If it is determined that your return/exchange request is ineligible,
customers will be instructed to contact their original place of purchase.
Redeeming Violife Store Credit:
If you have received a Violife store credit, you can redeem it online at
www.violife.com.
Return/Exchange/Refund Status:
Please allow 2-3 business days from the time you emailed us for your
inquiry to be processed.
Questions?
Call Violife Customer Service at 888-882-2367,
Monday thru Friday from 9am to 5pm (Eastern Standard Time)
or go to www.violife.com/customerservice.
ACTIVATE YOUR WARRANTY!
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Limited 1 Year Warranty With Proof of Purchase
Violife LLC warrants to the original purchaser of this product that it is free
from defects in materials and workmanship for a period of 1 year from date
of purchase.
If the unit becomes defective within the 1-year period, please contact us at
888-882-2367 or go to www.violife.com/customerservice for replacement or
troubleshooting assistance. If your request is approved, you may be
required to submit the following:
• Original proof of purchase with a valid date even if the item was a gift
• Defective product
At Violife’s discretion we will:
• Issue a credit for the full purchase value
• Replace the unit with a comparable product, free of charge
Note: Warranty does not cover scratches, abrasions, discolorations,
fading, damage from misuse, abuse, alterations, neglect, mold, other
incidentals resulting from normal wear and tear, brush heads and
replacement batteries.
Warranty Exchanges for Third Party Purchases
(Items not purchased directly through Violife)
Any warranty exchanges for third party purchases will require
approval from Violife.
Please follow the above instructions on how to contact Violife.
This warranty gives you specific legal rights and you may also have other
rights, which vary from state to state.
Other Inquiries:
Please click here to email us. Include as much information as possible
about your order, starting with your first and last name, order number,
email address, phone number and nature of inquiry. Customer Service will
reply within 2-3 business days.
Manufacturer: Violife LLC,
One Executive Blvd., Yonkers, NY 10701
www.violife.com
Warranty & Return/Exchange/Refund Policy EN
