Visit www.myweego.com/support/ for FAQs and additional
troubleshooting inquiries and details.
My unit won’t power on/charge/charge past a few lights
If you’re unit won’t power on, won’t take a charge OR won’t charge past a few
lights then it’s been overdischarged. This can happen if the unit is left ON, or if an
engine pulled the Weego battery past a certain limit during a jump start.
Please reach out to support@myweego.com to let them know about this issue –
we’ll receive and test the overdischarged Weego, then determine if we can repair
it or if it needs to be fully replaced.
The Weego won’t jump start my vehicle
A few things can attribute to a failed jump start, which we listed below. For more
detail please visit our troubleshooting page at www.myweego.com/support
• Poor connection between the Weego clamps and vehicle battery: the better
the connection, the more likely you are to have a successful jump
• Dirty battery terminals: build up prevents all the available power from
reaching your battery
• Vehicle-specific compatibility issues: occasionally we come across a vehicle
that has unique power demands that a smaller model cannot fulfill, even
though it’s within our recommended engine range. In addition, vehicles with
heavier electronics can sometimes create issues when jumping with a Weego;
we mostly see this in push-to-start vehicles.
• Cold temperatures: Freezing temperatures create a lot of resistance in an
engine which means it can require up to 3.5X the usual amount of power to
get started; for example, an engine that usually needs 200A could need up to
700A in the extreme cold. In addition, if your Weego was stored in the cold
temps it will make it harder for the Weego to deliver its full power.
• Low-Charged Weego: it’s always best to work with full power on your Weego if
you can. Our jump starters perform better at 100% charge than they do at
20% charge, especially when jumping larger engines.
TROUBLESHOOTING
