YATWIN C24 Series Manuale utente

Wireless

Security Camera

User

Manual

YATWI N

Smart Home Version 2.3

Welcome

Please read this manual carefully before using and keep it

properly for future reference.

Thank you for purchasing YATWIN Wireless Security Camera.

Here you will find useful information about the camera’s

installation, operation, features and functions as well as

information to aid in troubleshooting.

Important Security Warning

In order to keep your YATWIN camera secure and prevent

unauthorized access, please make sure to follow the steps

below:

•Always make sure that your camera has the latest

firmware.

•Always change the default password for your camera.

Always ensure that your password is at least 8-10 characters

long and contains a combination of lowercase characters,

uppercase characters as well as numbers.

1. Getting Started

1.1 Device Overview

The diagram below shows the camera’s profile and rear

panel.

The camera’s indicator light status:

- Light is solid green and steady:

The camera is connected to the network and work normally.

- Light is green and blinking quickly:

The camera is connecting to the network or ready

- The light goes out:

The camera isn’t connected to the network.

1.2 APP Download

You need the “EyeCloud” app to set up your

camera.

To download the EyeCloud

app for Android, scan QR code or search for

EyeCloud on Google Play.

To download the EyeCloud app for iOS, scan

the QR code or search for EyeCloud on App

Store.

1.3 Register

Install the EyeCloud app and click “Register Now”. Create and

input user name and password to finish registration.

2. Camera Access Setup

This section of the guide will provide the user with

information on how to setup access to the camera through

any of the following methods:

1.2 Wi-Fi Connection

For purposes of this guide, we will use Android, although

both apps have the similar interface. (TheApp Interface may

differ slightlyfrom the screenshotsbelow)

(1) Enter the EyeCloud app, tap the + icon on the home

age, tap “Scan QR Code” to scan the QR code on the

bottom of the camera. After scanning successfully, tap

“Wireless Installation”.

Note: If you can not scan the QR code, please tap

“Other”, tap “IP camera”, tap “Wireless Installation” to

proceed WiFi configuration.

(2) Please power on the camera and wait for about 30

seconds. The camera will rotate to perform a self-test

and the camera indicator light will blink. The camera

will say “Wireless configuration is waiting”.

NOTE: If the indicatorlightdoesn’tblinkandnovoice comes

from camera,pleaseunplugthepower,wait a few seconds,

andplugit againorresetthe cameratofactory default

settings byholdingtheresetbutton for 5 seconds,thenitwill

say"resetcompleted”,andthe device willreboot.

NOTE：PleasedoNOT connectthe networkcableduring

wireless installation.

NOTE：This camerasupports 802.11b/g/n2.4GHzWI-Fi band

(5GHz WiFi is currently notsupported).

(3) After you hear “Wireless configuration is waiting”,

tap“There is voice prompt”, tap “send”.

(4) Check your WiFi router ’s name and password to make

sure that information is correct. After confirming the

information, please tap “OK”, your phone will send sound

waves to search for the camera, wait a few seconds and the

camera will speak “Wireless connection success”. Then wait

for a moment, it will pop up the page to add camera, then

tap “ADD CAMERA”

NOTE: Pleasemakesurethephoneandcameraareunder

the sameWi-Fi.Wi-Fi passwordswithspecialcharacters,

like@, $, #, etc. arenotsupported

NOTE: Pleaseplacethephonecloseto the cameraandturn

the phonevolumeupto maximum.

NOTE: If theAPP pagedon’tpopup the page“ADD

CAMERA”, butthe cameraprompts Wireless connnection

success andthe cameraindicatorlightis solidgreen,please

wait patientlyfor 20 seconds toaddthe camera.If you still

can’taddit, pleasereturntothe Add Camerapage,tap+,

tap “Other”, tap “IP Camera", tap ”Manually add "to link

the camera

Manually add the camera:

First,pleaseinputcamera's UID(15digits,whichcanbe

foundon the bottom ofthe camera),orscanthe QR code on

the bottom stickerofthe camerato link the camera;Next,

inputthe password,andthenconfirm

(5) Changeyourcamera’s default password.

After adding the camera successfully, tap your camera view,

please change your camera’s default password. Input a new

password and tap “Submit”.

After you confirm the new password, please wait patiently

for a moment, then you will have access to the camera.

Note: The password length is between 8 and 31

characters.

NOTE: If the pageto changepassworddoesn’tpopup,you

can changeyour passwordinthe“Setting”(For more

details,pleasereferto 4.2 Setting your camera).

2.2 Wired Connection

(1) Please power on the camera, and connect a network

cable to the camera and router.

NOTE: When you connectthe Ethernetcablesuccessfully,

lightis on. (If the lights don’tblinkor stay on,pleaseuse

anotherEthernetcableto try again.)

NOTE: Pleasemakesurethephoneandcameraare

pluggedintothe samerouter(LAN).

(2) Open your EyeCloud app, tap the + icon on the home

age, tap “Scan QR Code” to scan the QR code on the bottom

of the camera. After scanning successfully, tap “Search in

LAN”, tap “LAN cable is connected”, youwill find all the

available cameras in the same router (the same LAN) and tap

“Add Camera”.

NOTE: The bindingpagewillpopupafter about 20

seconds.Ifit does notpopup, thenpleasereturnto theAdd

camerapage,tap +, tap “Other”, tap “IP Camera", tap

“Manually add” to linkthe camera.To manuallyaddthe

camera,pleasereferto 2.1.4.

NOTE: If the camerahas beenaddedsuccessfully,it

can beaddedvia the samewayby other users (witha

differentEyecloud account).

NOTE: Cameras thathave beenaddedsuccessfullyin

this accountwillnot be searchedagain,ifyou want to

re-searchforyour camera,you need to deletethe added

camerafirst. To deletethe camera,pleasereferto 4

Camerasetting

3. Viewing Your Camera

Once setup successfully, the

camera can be accessed

remotely by smartphones (iOS

& Android), tablets, and PCs.

Now let's learn how to use it on

your mobile devices:

Tap the center of the camera to

enter your camera view.

3.1 Snapshot and Record

Tap snapshot/Record video, as shown below.

Snapshot Record

3.2 Talkback and Listen

Tap talk/listen and dynamic icons will appear on the bottom

left corner of the screen, if you want to cancel the function,

then tap the icon again.

Talkback Listen

NOTE: When you press theTalk icon,pleasemakesure

your smartphoneis inthedifferent room thanyour camera,

as itwillcausetoo muchfeedbackifthey are too close.

3.3 Auto-Cruise and Pre-set Position

Bookmarks

Tap Pan-Tilt icon to use Cruise and

Preset function

NOTE: Dueto differentsoftware

versions,if you can’t seethe above

headicon,pleaseswipethefunction

iconleft from the rightedgewith one

finger.

(1) Cruise function

"Vertical" cruise: Tap "Vertica l" button and

the camera will rotate vertically in the

range of 80°. Tap the "Vertical" button

again and it will stop rotating.

"Horizontal" cruise: Tap "Horizontal"

button and the camera will rotate

horizontally in the range of 355°. Tap the

"Horizontal" button again and it will stop

rotating.

"Preset": When the camera is rotating, tap

the "Preset" button and it will return

quickly to original position and stop

rotating.

NOTE: "Vertical" cruiseand"Horizontal" cruise canwork at

the sametime.

(2) Preset function

Method 1:

As shown the picture on the right, tap the “location”

icon to bookmark your favorite locations (up

to 5).

When the camera view is other position, tap your pre-set

position icon and the camera will quickly switch to the

position you bookmarked.

Method 2:

Tap on the bottom

right corner of the

camera view and the screen

will rotate.

Tap screen and tap the top

right corner icon, as

shown on the right.

Then tap Option 1-Option 5 to

bookmark your favorite

location. As shown right

picture (Longpress theiconto deletethe bookmarks).

3.4 Night Vision

Infrared night vision (12 IR light beads). The night vision has a

working range of 10 meters.

3.5 Pan/Tilt Control

With two rotating platform of 355° horizontal & 80° vertical

rotation range, you can control your camera view by sliding

up, down, left and right in the middle of the camera view

screen.

3.6 Playback

Tap icon as shown below, and tap SD Card

Records icon. You can see your record list.

NOTE: Before using“SDcardrecords”,pleaseinsertthe

Micro SD card(face up)into the camera.

The camerasupports Class10orhigherspeedmicroSD

Card(maximum 128GB).

4. Setting Your Camera

On the home screen of the APP, tap the icon in the

right, go access the Settings.

You will get the following menus:

4.1 Camera Setting

You can see the camera’s basic information,

rename your camera, set up a different Wi-Fi

connection, modify the camera password,

upgrade firmware, and delete the added camera.

4.2 Video Viewing Setting

You can setup Night Vision Mode, horizontal and

vertical mirror view, light mode, brightness and

contrast.

4.3 SD Card Recording Setting

You can check SD cardcapacity and setup

Schedule Recording, Motion Detection

Recording or No Recording; Record Sound or not,

or Format SD card.

(It isrecommendedthatyou formatthe SD cardbefore recording

video to the SD card)

NOTE: In the homescreenofthe APP, tap icon in the

rightto go to SD CardRecords.

You canseeyour recordingvideo:(As shownbelow)

ScheduleRecording Motion DetectionRecording

4.4 Alarm Setting

You can turn on/off the Motion Detection

Alarm, Sensitivity and Alarm Schedule.

NOTE: When the motiondetectionalarm is on,your

appcan receive a notification as soonas amotionis detected.

5. FAQs/Troubleshooting

Q: How to Setup more EyeCloud accounts to access to the

camera?

A: If you have connected the camera to network successfully,

then your family want to access to the camera too, please try

the following way:

Share the camera ID and password with your family.

Require them to download the EyeCloud app and open it, tap

the + on home page, tap IP Camera, tap “Input Manually”,

and enter the camera UID manually (you can find iton the

bottom ofthe camera). Or scan the QR code on the bottom of

the camera, input the camera password, and then confirm.

(Note: The camera supports 4 end users adding cameraand

accessingit at the sametime.)

For example, If I set up this camera at home in the UK, will

my sister have access to the camera in the USA?

Yes, please refer to manually input way above,please require

your sister to download the APP and send your sister the

camera UID and password, your sister can access to the

camera in US. (If you have changedthe defaultpassword

already,then the passwordwillbenewpassword.)

Q: How to upgrademy camera firmware?

A: you can find it on Setting > Camera Setting > upgrade

firmware

Q: If I forget the camera password, how to reset camera

back to factory default setting?

A: Please power on the camera, press

and hold the reset button on the back

of the camera for 5 seconds. Release

your hand after you hear the voice saying “Reset Complete”.

And then connect the camera to the network again.

Q: Why can’t I connect to Wi-Fi? Do you havesome tips?

A: (1) The camera can only supports a 2.4G frequency signal,

and 802.11b/g/n Wi-Fi network.

(2) The network is not stable, try later. Make sure your Wi-Fi

signal is strong.

(3) The Wi-Fi password should be less than 16 lettersor

number and doesn’t support special characters, like @, $,

#, !, (, ), etc. You may need to change the password (to only

letters and numbers)

(4) Please restart your mobile phone or change mobile

phones.

(5) Please try restarting your router.

(6) Please try using another Wi-Fi account.

(7) Please upgrade to the latest firmware.

(8) Please upgrade the APP to the latest version.

Q: My camera has been connected to Wi-Fi before, but I

forget my camera password. So I reset the camera. But it

can’t connect Wi-Fi anymore. Any tips?

A: Please choose “Setting” and delete the camera. And then

try to connect Wi-Fi and add the camera again.

Q: Why I can’t log into the EyeCloud APP

？

A: Please try to re-register a new account and login again.

Please bind your email in order to reset it when you forget

the password.

Q: How to bind my Email?

A: Tap “Me” icon, then tap the “Account&Security” icon, tap

“Recovery Email”, enter your E-mail address, then log in your

Email to verify.

Q: Can I use the camera outdoors?

A: This camera is for indoor use only, the working

temperature is from -10℃to 50℃. It is not waterproof,

dustproof. We don’t suggest using it outdoors.

What to do if camera’s picture is blurred?

A: (1) Login the camera's

interface, adjust the picture

quality to HD mode;

(2) Clean the camera lens with a cotton swab or

microfiber cloth.

Q : Why No vision at night time

？

A: (1) Check if the IR function is enabled or not

(2)Check if the IR LEDs are on or not (they glow red when

on);

(3) Reset the camera back to factory settings;

(4) Upgrade the camera to the latest firmware.

Q: Why No motion detection picture?

A: Sorry, ONLY motion detection video and notification.

6. Return policy and

warranty

(1) 30-Day Return

YATWIN CAMERA can be returned for either a refund or a

replacement of the same item within 30 days of receiving

the item.

(2) 12-Month Warranty for Quality-Related Issues

(3) Lifetime Technical Support.

(4) Warranty service does not include the following

situations:

* Lost or stolen products.

* Damaged by human factors.

For more warrantyinfo and return policy, please contact us.

7. Customer Support

For detailed operational instructions, please refer to the User

Manual included with your purchase.

Many of the setup and installation sections below have

corresponding videos on YouTube.

To view setup videos for many of the steps outlined in this

guide, go to http://www.yatwintech.com

For access to the quick start guide and other support

information, to contact YATWIN support, please do one of

the following:

•Call YATWI N Support +86 177 2263 7756

• E-mail: yatwinservice@hotmail.com

• Skype: tonyxiong1012

• We Cha t ：177 2263 7756

This usermanualis forreferenceonly. Slightdifferences maybe

foundin the userinterface.All the designsandsoftwarehereare

subjectto changewithoutpriorwritten notice.All trademarks and

registeredtrademarksmentionedaretheproperties oftheir

respectiveowners.

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