Alcatel-Lucent 5580 Manuale utente

Alcatel-Lucent

5580 Home Network

Manager

The Intelligent and Vendor-Independent

Digital Home Network Manager

2 Alcatel-Lucent 5580 Home Network Manager

Overview

The Alcatel-Lucent 5580 Home Network Manager (HNM) is a centralized

solution that solves the challenge of managing digital home networks. It

automates the setup and configuration of customer premises equipment

(CPE) on a large scale. It also helps you reduce operational expenses, thanks

to proactive maintenance, diagnosis and troubleshooting capabilities. As a

result, you can deploy advanced digital and multimedia communication services

to the home cost effectively, while delivering the quality of experience end

users are looking for.

3Alcatel-Lucent 5580 Home Network Manager

Mastering the Digital Home Revolution

rationalize installation, activation,

maintenance, customer support and

troubleshooting processes to the great-

est possible extent. Important gains

can be achieved through customer

self-care and proactive management

to eliminate problems early on.

Achieving the Best

Subscriber Experience

Your mainstream subscribers have

neither the knowledge nor the will-

ingness to care for the increasing

complexity of home networking

technologies. They expect easy-to-

install services that work smoothly.

As a result, they will value any tool

or support services you provide.

Satisfied subscribers will translate

into increased loyalty, while effective

tools will speed up service adoption.

Smooth Integration in Your

Operational Organization

Moving to the digital home requires

an operational transformation. You

need to implement automated and

flow-through processes for your

service provisioning, maintenance

and customer support operations.

Also, as your organization and

service offerings continue to evolve,

you need flexible solutions that can

meet your changing needs.

Troubleshooting, root

cause identification

and resolution are all

dependent on having

tools that provide tech-

nicians and customer

service representatives

(CSRs) with a view into

the network all the way

to the end devices con-

suming that application

THE YANKEE GROUP –

EXPLORING IPTV LIFECYCLE

AND OPERATIONAL COSTS

(OCTOBER 2006)

Managing the Full Digital Home

Communication services are con-

stantly evolving. Today your focus

is on providing triple-play services.

Soon, you will move to converged

fixed-mobile service offerings. Each

service wave brings along a specific

set of devices that you need to man-

age — from residential gateways,

set-top boxes and VoIP phones to

femto cell gateways. The heteroge-

neous nature of home networks will

require integrated management of all

these devices, whatever their vendor.

Overcome the Mass

Management Challenge

The growing number of homes to care

for — and the heterogeneous nature

of devices and services — have turned

the home network into a source of

many potential problems. Complexity

is further increased by the ongoing

need for firmware upgrades, bug fixes

and new service rollouts. So new tools

are essential to help you master this

intensified complexity and the associ-

ated mass management challenge.

Keeping Operational

Costs Under Control

Because the current competitive

environment is forcing you to reduce

your operational costs, you need to

The customer home network is becoming the cornerstone of your

service delivery chain. Enabling your organization to master the home

management challenge will translate into reduced operational costs

and increased customer satisfaction.

4 Alcatel-Lucent 5580 Home Network Manager

The Alcatel-Lucent 5580 HNM provides extended digital home manage-

ment capabilities. It supports your fulfillment and assurance processes

with advanced automation and troubleshooting capabilities. Based on

DSL Forum management standards, the solution allows you to provide

multivendor CPE management capability.

A Truly Multivendor CPE

Management Solution

The DSL Forum has finalized TR-069

and associated digital home manage-

ment standards. These have been

defined to enable multivendor man-

agement of customer premises equip-

ment. The Alcatel-Lucent 5580 HNM

fully complies with TR-069 and asso-

ciated standards, making it the most

advanced multivendor management

solution on the market. CPE inter-

operability is thoroughly tested to

provide openness and rapid deploy-

ment. This offers you increased

flexibility in CPE selection and

evolution strategy.

Enables Automated Mass

Management Operations

The Alcatel-Lucent 5580 HNM brings

automation to unprecedented levels.

It supports grouped operations that

execute management operations for

a wide set of devices in a single oper-

ator action. It also supports an intel-

ligent policy engine that triggers

management operations, upon vali-

dation of dynamic criteria. Such

policies can trigger quick operational

reactions to any management events

as they arise.

Accelerates Introduction

of New Devices and Services

The Alcatel-Lucent 5580 HNM can

manage new device types or releases

with no adaptations. New devices can

be supported on the fly, while the sys-

tem continues operating. This helps

you cope with the fast-changing

nature of your digital home ecosystem.

For instance, the Alcatel-Lucent

5580 HNM can easily cope with the

introduction of innovative video serv-

ice or take over the management of

new femto cell gateways as you launch

new fixed mobile service offerings.

Supports Flexible Deployment

and Operational Modes

The Alcatel-Lucent 5580 HNM can

be used as a full fledged management

tool for your daily requirements while

acting as a proxy for OSS-driven man-

agement operations. It can also sup-

port strict management context

separation, enabling a single system

to be used by several internal or exter-

nal organizations. This allows you to

work in a local loop unbundling con-

text, by granting management access

to third-party service providers, offer-

ing retail services on top of your

access infrastructure.

Overcoming the Digital

Home Management Challenge

5Alcatel-Lucent 5580 Home Network Manager

• Set unique device

credentials

• Enable device

management

• Set initial device

conﬁguration

• Update device software

• Update device

conﬁguration (new

service settings)

• Update device

software (new service

support)

• Update device software

(bug ﬁxing)

• Implement networkwide

conﬁguration changes

• Detect device and

service problems

• Diagnose problems

• Troubleshoot (change

conﬁgurations, reboot,

update sofware, etc.)

Initial Device

Activation

(Zero Touch)

Fulﬁllment Assurance

New Service

Activation

Proactive

Maintenance

Remote

Diagnosis and

Troubleshooting

Mass Management

and Automation

Full Home Coverage

(RGW, STB, VoIP Phones, WiMAX

Subscriber Station, Femto Cell)

Multivendor Device

Management

FEATURE BENEFITS

Multivendor management, based on DSL Forum standards (TR-069, TR-111, etc.) Comprehensive home network management for all home devices

(residential gateway, VoIP phones, etc) and vendors

Broad freedom in device selection

Support for multiple zero-touch activation scenarios Simplified device installation and activation

Activation options to meet your needs

Flexible management of operator roles and rights, with strict separation Support for specific organizational needs, including wholesale/retail

of management domains business models

Hot deployable extension of new device types and object models Faster, easier introduction of new devices and services

Streamlined evolution of digital home ecosystem

Grouped management operations and intelligent policies Reduced cost and complexity for home network management

Support for proactive management and large-scale operations

OSS interface based on web services Streamlined, cost-effective integration into your OSS/BSS environment

Figure 1. Alcatel-Lucent 5580 HNM Operational Overview

Integrates into Your OSS Organization

Your service activation and assurance processes rely

on a number of OSS applications. The Alcatel-Lucent

5580 HNM is easy to integrate into your OSS and BSS

environment, thanks to its northbound interface, based

on WebService and a high-level abstraction. Building

streamlined, end-to-end fulfillment and assurance processes

allows you to achieve high levels of automation and faster

reaction to network events.

6 Alcatel-Lucent 5580 Home Network Manager

How the Alcatel-Lucent 5580 HNM Works

WT-140: NAS

Data Model

TR-094: HN Multiservice

Delivery Framework

TR-110: VoIP

Reference Models

TR-122: Voice ATA

Requirements

TR-068: WT-124,

RG Requirements

TR-106: Common Data

Model Template

TR-064: LAN-side

CPE Management

TR-098, TR-133:

QoS Extensions

WT-135: STB

Object Model

TR-069: WAN-side

CPE Management

WT-121, WT-123: TR-069

Implementation and Interoperability

Supported in HNM 2.3

TR-104: VoIP

Object Model

TR-111: Remote Management of

Home Devices (TR-069 pass-thru)

IP-STB

Games

Console

Home Storage

Server

Residential

Gateway (RG)

Auto-Conﬁguration

Server (ACS)

VoIP

Call Center

OSS/BSS

Policy

WT-131, WT-132 ACS

Northbound Interface

Figure 2. DSL Forum Standards for CPE Management

Remote Device Management Based on DSL Forum TR-069

The Alcatel-Lucent 5580 HNM implements the WAN-side management

protocol described in the DSL Forum TR-069 standard. TR-069 specifies

a protocol stack, connectivity and object model for the management of modems

and residential gateways. The TR-069 standard has been extended with TR-111

to allow management of devices behind a NAT residential gateway. Connectivity

between the Alcatel-Lucent 5580 HNM and home devices is established based

on HTTP and IP protocols, making the link-layer independent and suitable for

any service provider (access provider, Internet service provider [ISP] or appli-

cation provider).

The TR-069 protocol is CPE-driven, as the CPE connects periodically to the

management system. The CPE also contacts the Alcatel-Lucent 5580 HNM

on specific events such as reboot and IP address change. This communication

is complemented with a connection request mechanism, permitting the

Alcatel-Lucent 5580 HNM to contact the CPE at any time.

7Alcatel-Lucent 5580 Home Network Manager

Figure 3. A Sampling of CPE Vendors in Interoperability Tests with Alcatel-Lucent and Motive

CPE interoperability tests

Working with the MotiveSmart verification program, Alcatel-Lucent

is engaged in thorough interoperability testing with more than

40 market-leading CPE vendors. Tests check conformance to TR-069

and associated standards and are executed according to PD-128

specifications.

8 Alcatel-Lucent 5580 Home Network Manager

Intelligent Policy Engine

An intelligent policy engine is implemented to provide a high level of

automation for day-to-day operations, including initial device activation

and configuration, configuration updates, proactive maintenance and trou-

bleshooting. Detailed reporting is provided to inform operators of the state

of a given policy — typically statistics on successfully executed actions,

aborted actions or on-going retries.

Multiple Device Activation Scenarios

“Zero-touch” activation offers your subscribers the ability to activate new

devices simply and easily. The objective of the initial device activation is to

give the device access to your Internet network, configure the device for

the services subscribed and enable the Alcatel-Lucent 5580 HNM to take over

device management.

The Alcatel-Lucent 5580 HNM supports three main device activation

scenarios, allowing you to choose those that best suit your needs, with easy

adaptation as your services and processes evolve.

Customer

OSS Applications

CSR Operator

TR-111

Management

Actions

Platform

Integration

Web Services

Customer

Support

Self Installation

Customer Self-Care

Device Management

Mass Operations, etc.

User Database

AAA Infrastructure

Service Provisioning

Fault Management

RGW, STB, VoIP Phones,

WiMAX Subscriber Stations, Femto Cell, etc.

Device Model

Soundbound Interface

Policy

Engine

SNMPTR-069

Home

Network

Figure 4. The Alcatel-Lucent 5580 HNM Serving as a Digital Home Management Hub

The Alcatel-Lucent

5580 HNM in Action

Devices and services involve various

management operations, including

service provisioning, security, traffic

policing and troubleshooting. These

need to be controlled by operators,

customer support personnel or even by

customers themselves. The Alcatel-

Lucent 5580 HNM is a full-fledged

management system, operated via

graphical user interface. As shown in

Figure 4, it can also serve as a manage-

ment hub, performing operations on

behalf of OSS applications, including

provisioning or traffic policing, or

from customer support or customer

self-care solutions.

9Alcatel-Lucent 5580 Home Network Manager

Managing New Devices on the Fly

The Alcatel-Lucent 5580 HNM can

manage new device types or releases

on the fly. For that purpose, you can

simply load the object model of the

device in an XML form. The Alcatel-

Lucent 5580 HNM will take over

management of the device with no

need for further adaptation.

Interaction in Your

OSS Environment

The Alcatel-Lucent 5580 HNM pro-

vides a northbound interface to com-

municate with higher level OSSs. This

interface is implemented through a set

of high-level primitives covering serv-

ice provisioning, device configuration,

software management, etc. These

primitives provide a powerful means

for OSS applications to perform

management operations on one or

several devices with a single command.

System Architecture

The Alcatel-Lucent 5580 HNM has

been developed as a J2EE application,

making it independent of the under-

lying operating system. The Java

Virtual Machine shields the applica-

tion server from the underlying hard-

ware. The Alcatel-Lucent uses BEA

WebLogic, but owing to the use of

J2EE, it can be easily adapted to other

middleware systems (e.g., Jboss).

Hibernate provides the same inde-

pendence for the database technology

and enables smooth migration from

Oracle to any other database system.

Zero-Touch Activation Processes

(All processes are fully automated; no customer or operator intervention)

Initial Device Status

(Factory pre-provisioning) Default Credentials

Default Credentials

Unique Credentials

(User name, password,

management system URL)

Process Highlights Set Unique Credentials

Conﬁgure Device for Service

Set Unique Credentials

Conﬁgure Device for Service

Conﬁgure Device

for Service

Pros

Devices Conﬁgured on the Fly

Support for Customer

Self-Ordering

Device Conﬁgured

on the Fly

Limited Upfront OSS

Adaptations

Cons Need Upfront OSS

Adaptations

Need Upfront OSS

Adaptations

Factory Pre-Provisioning

Implies Logistic

Challenge and Device

Delivery Lead Time

Customer Self-Serve

Zero-Touch

Zero-TouchPre-Provisioning

Figure 5. Multiple Device Activation Scenarios

Alcatel-Lucent Digital Home Care Solution

Addressing Comprehensive Digital Home

Management Needs

Because your operating challenges extend beyond home devices,

Alcatel-Lucent has developed the Digital Home Care solution

with our partner Motive Inc. It extends the Alcatel-Lucent

5580 HNM digital home management capabilities to include

customer support interactions (through self-care and CSR

assisted care tools), along with DSL loop validation, optimization

and troubleshooting. The solution is integrated out-of-the-box,

but it can also accommodate various adaptations to meet your

specific needs. It increases efficiency by eliminating problems

upfront — and typically reduces digital home operational

expenses by an average 50 percent.

10 Alcatel-Lucent 5580 Home Network Manager

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