Alcatel OmniTouch Manuale utente

Alcatel-Lucent Applications

Alcatel-Lucent

OmniTouch Fax Server

Application

User Guide

8AL_90216_USAA ed.01

Release 5

June, 2007

Legal Notice

Alcatel, Lucent, Alcatel-Lucent and the Alcatel-Lucent logo are

trademarks of Alcatel-Lucent. All other trademarks are the property

of their respective owners.

The information presented is subject to change without notice.

Alcatel-Lucent assumes no responsibility for inaccuracies contained

herein.

OmniTouch Fax Server User Guide - 8AL_90216_USAA ed.01 1

Table of Contents

Chapter 1 Faxing From Microsoft Outlook . . . . . . . . . . 3

Sending a fax . . . . . . . . . . . . . . . .4

Add recipient information to manual addressing . . . . . .5

Adding a contact . . . . . . . . . . . . . . .7

Creating a distribution list of contacts . . . . . . . . .7

Chapter 2 Faxing with Microsoft Outlook Forms . . . . . . . . 9

Fax status . . . . . . . . . . . . . . . . . .9

Sending a Fax . . . . . . . . . . . . . . . . .9

Adding recipient information to manual addressing. . . . . 12

Changing your sender information . . . . . . . . . 13

Changing the delivery options . . . . . . . . . . 15

Chapter 3 Faxing with Lotus Notes Forms . . . . . . . . . . 17

Launching the Lotus Notes Client. . . . . . . . . . . 17

Opening the Fax Memo Form . . . . . . . . . . . . 17

Form Layout . . . . . . . . . . . . . . . . 18

Message Tab . . . . . . . . . . . . . . . 18

Fields . . . . . . . . . . . . . . . . . 19

Sender Information . . . . . . . . . . . . . 19

Delivery Options Tab . . . . . . . . . . . . 20

Buttons . . . . . . . . . . . . . . . . . 21

Number Resolution. . . . . . . . . . . . . . . 21

Individuals . . . . . . . . . . . . . . . . 21

Groups . . . . . . . . . . . . . . . . . 22

Changing the Language for the Fax Memo Form . . . . . . . 22

Creating and Sending a Fax . . . . . . . . . . . . 23

Chapter 4 Web Access . . . . . . . . . . . . . . . . 25

Logging into the web access . . . . . . . . . . . . 25

Web access main options . . . . . . . . . . . . . 26

Compose . . . . . . . . . . . . . . . . 26

Fax status . . . . . . . . . . . . . . . . 26

Options . . . . . . . . . . . . . . . . . 26

Help . . . . . . . . . . . . . . . . . 26

2 OmniTouch Fax Server User Guide - 8AL_90216_USAA ed.01

Chapter

Logout . . . . . . . . . . . . . . . . . 26

Inbound history . . . . . . . . . . . . . . . 26

Searching inbound history records . . . . . . . . . 27

Hit results for Inbound History . . . . . . . . . 28

Fax Note . . . . . . . . . . . . . . . 28

Search option menu . . . . . . . . . . . . 29

Search Parameters By keyword on all properties: . . . . 30

Viewing the inbound fax details . . . . . . . . . . 32

Viewing inbound faxes. . . . . . . . . . . . . 33

Inbound history Current view . . . . . . . . . . 34

Inbound history Deleted view. . . . . . . . . . 37

Forward faxes . . . . . . . . . . . . . . . 37

Outbound history . . . . . . . . . . . . . . . 38

Fax Note . . . . . . . . . . . . . . . . 38

Searching outbound history records . . . . . . . . . 38

Searching by keyword on all selected properties . . . . . 40

Viewing the outbound fax details. . . . . . . . . . 41

Outbound history Current view . . . . . . . . . . 44

Resubmitting a fax. . . . . . . . . . . . . . 45

Resubmitting a fax to a new destination. . . . . . . . 45

Outbound history delete view . . . . . . . . . . 46

Outgoing queue . . . . . . . . . . . . . . . 46

Searching outgoing queue records . . . . . . . . . 46

Search performed by exact match on selected properties . . 47

Viewing the outgoing queue fax details . . . . . . . . 48

Viewing queued faxes . . . . . . . . . . . . . 51

Hit results for Outgoing Queue . . . . . . . . . . 51

Cancelling one or several faxes . . . . . . . . . . 51

Cancelling a fax broadcast . . . . . . . . . . 52

Compose . . . . . . . . . . . . . . . . 53

Fax recipients . . . . . . . . . . . . . . 53

Options. . . . . . . . . . . . . . . . 53

Actual fax content. . . . . . . . . . . . . 54

Sender and Company information . . . . . . . . . 54

Personal information . . . . . . . . . . . . 55

Billing information. . . . . . . . . . . . . 57

Company information . . . . . . . . . . . . 57

Options . . . . . . . . . . . . . . . . . 58

Options. . . . . . . . . . . . . . . . 58

Creating and sending a fax . . . . . . . . . . . . 59

Other web access buttons. . . . . . . . . . . . . 61

OmniTouch Fax Server User Guide - 8AL_90216_USAA ed.01 3

1 Faxing From Microsoft Outlook

OmniTouch Fax Server allows you to fax from within the Microsoft

Outlook application. If your administrator installed and configured

the OmniTouch Fax Server gateway for Microsoft Exchange, you can

send from and receive faxes directly in Outlook.

Your incoming and outgoing faxes will appear very much like e-mail

messages with attachments. The faxes you receive have the .tif or

.pdf extension. You can save them as you would other attachments.

Alternately, you can double-click to open files.

Chapter 1 Faxing From Microsoft Outlook

4 OmniTouch Fax Server User Guide - 8AL_90216_USAA ed.01

Incoming as well as outgoing fax notifications are sent to your

Inbox. Notification consists of a copy of the fax message you sent

and details about the transmission outcome.

You can also display a list of your incoming and outgoing faxes

through the Web Access section (refer to the Web Access chapter of

this manual), a utility that can be accessed through any internet

browser.

Sending a fax

1 Launch Outlook.

2ClickNew.

3 There are two ways to address faxes; enter an address manually or

select a recipient from your list of contacts.

The first is to manually enter in the To field a fax number using the

following syntax: [FAX:fax_number], for example,

[FAX:1234567].

Note: The square brackets are required. The term FAX represents

the type of address space used by the connector that connects

Microsoft Exchange and the OmniTouch Fax Server gateway for

Microsoft Exchange. The OmniTouch Fax Server default is FAX,

although an administrator can change that or add another

type of address space. If you are to enter a term other than

FAX, your administrator should inform you.

Manual addressing also allows you to enter recipient

information. See Add recipient information to manual

addressing on page 5 below for further information.

Chapter 1 Faxing From Microsoft Outlook

OmniTouch Fax Server User Guide - 8AL_90216_USAA ed.01 5

You can copy this message to other recipients by entering their fax

numbers using the same format in the To or Cc fields.

If you do not wish to use manual addressing, you can select a contact

already entered in your Outlook address book. The value of the

Business Fax field is recognized as the fax number. You can also

create a distribution list in Outlook and select that group when you

fax; a copy of the fax will be sent to each contact in the distribution

list.

Click To to select a contact or a distribution list.

4 If required, enter the fax number, in the To: field. For fax numbers

requiring a pause, use the following format:

[Fax:recipient_name@fax_numberpDTMF]

Note: Due to the syntax of the e-mail addressing format, a comma is

not supported following the fax_number for a DTMF code. If a

DTMF code is required, the user must enter a "p" (not case

sensitive) followed by the DTMF suffix.

For example: [Fax:John Smith@1234567p4678]

5 Enter a subject, if desired.

6 Enter a text message you wish to appear on the cover page (or on the

first page if no cover sheet is configured). OmniTouch Fax Server

supports plain text, RTF, and html messages.

Note: OmniTouch Fax Server does not support embedded objects in

the rtf body. If a user wants to use embedded objects they

must select HTML body format.

7 Use to navigate to the documents you wish to attach.

8ClickSend.

If your administrator has configured it, you should receive

notification of the fax in your inbox.

Add recipient information to manual addressing

OmniTouch Fax Server offers a means of adding information about

recipients when sending faxes. This information appears in the cover

sheet you use and is stored with the fax in the OmniTouch Fax Server

database. Recipient information can include such items as the

recipient’s name, the company, job title, etc.

If you do not enter this additional recipient information when you

manually address a fax, the only information that OmniTouch Fax

Server stores is the fax number.

The additional information is added with variables. All the possible

types of information are provided in the following table:

Variable Example Cover sheet Placeholder

/address=value /address=123 Corner Ave Street

Chapter 1 Faxing From Microsoft Outlook

6 OmniTouch Fax Server User Guide - 8AL_90216_USAA ed.01

A recipient’s name can be entered by specifying it in the following

format.

[FAX:recipient_name@fax_number]

For example: [FAX:John Smith@1234567]

When you use this format, everything that appears before the @sign

is written to the First Name placeholder in the cover. Note that the

@is mandatory when the recipient’s name is specified.

Additional recipient information is specified using variables in the

following format.

/variable=value

When used in manual address, the variable appears as follows:

[FAX:/variable=value@fax_number]

For example: [FAX:/Company=ABC Industries@1234567]

The words ABC Industries would be written to the Company

placeholder in the cover sheet.

/bc=value

/billingcode=value /bc=EDF Developments Ltd. Billing Code

/cellular=cellular_number /cellular=4443331 Cellular

/city=value /city=London City

/co=value

/company=value /co=ABC Industries Company

/country=value /country=Great Britain Country

/dear=value /dear=Signor Dear

/e-mail=e-mail_address /[email protected] e-mail Address

/fn=value

/first=value

/firstname=value

/fn=Thomas First Name

/ln=value

/last=value

/lastname=value

/ln=Jones Last Name

/jobtitle=value /jobtitle=President Title

/phone=phone_number /phone=8889921 Phone

/pager=pager_number /pager=8887776 Pager

/state=value /state=Wyoming State

/sbc=value

/subbillingcode=value /sbc=Account 5506-JJ Sub Billing Code

/zipcode=value /zipcode=123233 Zip Code

Variable Example Cover sheet Placeholder

Chapter 1 Faxing From Microsoft Outlook

OmniTouch Fax Server User Guide - 8AL_90216_USAA ed.01 7

You can enter as many variables in the manual address format as you

wish. For example:

[FAX:/first=John/last=Smith/Company=ABC Industries/bc=232ABC@1234567]

specifies the recipient’s first and last names, the name of the

company, and the billing code. This information will appear in the

cover sheet and be stored with the fax in the OmniTouch Fax Server

database.

Of course, the variables you enter here must correspond to the

placeholders in the cover sheet you are using. For example, the only

recipient information to appear in the ConciseCentered.cse cover

sheet are the recipient’s name, company, and destination, that is,

the fax number. You can enter the /Cellular variable to add the

recipient’s cellular phone number, but it will not appear in the cover

sheet. However, the information will be recorded with the fax in the

OmniTouch Fax Server database.

Adding a contact

1 Launch Outlook.

2ChooseTools > Address Book.

3Click .

4 Select New Contact and click OK.

5 Enter the recipient information as required. The only required field

is the Fax Number field. The number entered here is selected

automatically.

6ClickSave and Close.

Creating a distribution list of contacts

1 Launch Outlook.

2ChooseTools > Address Book.

3Click .

4 Select New Distribution List and click OK.

5 Enter the name of the contact list in the Name field.

6UseSelect Members to add existing contacts.

Note: You cannot use Add New to add new contacts because there is

no means to enter a valid fax number.

7ClickSave and Close.

Chapter 1 Faxing From Microsoft Outlook

8 OmniTouch Fax Server User Guide - 8AL_90216_USAA ed.01

Indice

Altri manuali Alcatel Software

Alcatel

Alcatel OmniTouch UC Manuale utente

Alcatel

Alcatel Genesys Manuale di istruzioni

Alcatel

Alcatel VitalSuite RELEASE 10.3 SP1 Manuale utente

Alcatel

Alcatel VitalQIP Manuale utente

Alcatel

Alcatel Genesys 7.5 Manuale di installazione e funzionamento

Alcatel

Alcatel Automated Quarantine Engine Manuale utente

Alcatel

Alcatel 8.0 Inbound Voice Manuale utente

Alcatel

Alcatel OmniTouch ACS 7.1.4 Istruzioni operative

Alcatel

Alcatel OmniTouch UC Manuale utente

Alcatel

Alcatel Automated Quarantine Engine Manuale utente

Alcatel

Alcatel neopost UK Manuale utente

Alcatel

Alcatel Genesys 8 Manuale utente

Alcatel

Alcatel OmniTouch UC Manuale utente

Alcatel

Alcatel Web 2.0 services Guida di riferimento rapido

Alcatel

Alcatel CS1000 R7.5 Manuale del proprietario

Alcatel

Alcatel Tier-1 T-Server Manuale utente

Alcatel

Alcatel OmniAccess Wireless System 2.1 Manuale utente

Alcatel

Alcatel OmniPCX Enterprise Manuale utente

Alcatel

Alcatel Genesys 8.1.0 Network T-Servers Manuale

Manuali Software popolari di altre marche

COMPRO

COMPRO COMPROFM Manuale utente

Muratec

Muratec OFFICEBRIDGE ONLINE Manuale utente

Oracle

Oracle Contact Center Anywhere 8.1 Manuale utente

Adobe

Adobe 65007312 - Photoshop Lightroom Manuale

Avaya

Avaya NULL One-X for RIM Blackberry Manuale utente

HP ProLiant BL420c Manuale utente

PS Audio

PS Audio PowerPlay Manuale del proprietario

Brady

Brady LOCKOUT PRO 3.0 Manuale di servizio

Avaya

Avaya Interaction Center Manuale utente

Texas Instruments

Texas Instruments TI-83 Plus Silver Edition Manuale

Novell

Novell GROUPWISE 8 - INTERNET AGENT Manuale utente

Oracle

Oracle Application 9i Manuale utente

Acer

Acer RDM Manuale utente

Canon

Canon Vixia HF21 Manuale utente

Canon

Canon ZR950 Manuale utente

Samsung

Samsung Auto Backup Manuale utente

Polycom

Polycom Vortex EF2201 Istruzioni per l'installazione e il funzionamento

Brocade Communications Systems

Brocade Communications Systems Brocade 8/12c Manuale utente