Avaya NULL One-X for RIM Blackberry Manuale utente

Avaya one-X™ Mobile

User Guide for RIM BlackBerry

18-602148

Issue 1

November 2007

Notice

While reasonable efforts were made to ensure that the information in this

document was complete and accurate at the time of printing, Avaya Inc. can

assume no liability for any errors. Changes and corrections to the information

in this document may be incorporated in future releases.

For full support information, please see the complete document,

Avaya Support Notices for Software Documentation, document number

03-600758.

To locate this document on our Web site, simply go to http://

www.avaya.com/support and search for the document number in the

search box.

Documentation disclaimer

Avaya Inc. is not responsible for any modifications, additions, or deletions to

the original published version of this documentation unless such modifications,

additions, or deletions were performed by Avaya. Customer and/or End User

agree to indemnify and hold harmless Avaya, Avaya's agents, servants and

employees against all claims, lawsuits, demands and judgments arising out of,

or in connection with, subsequent modifications, additions or deletions to this

documentation to the extent made by the Customer or End User.

Link disclaimer

Avaya Inc. is not responsible for the contents or reliability of any linked Web

sites referenced elsewhere within this documentation, and Avaya does not

necessarily endorse the products, services, or information described or offered

within them. We cannot guarantee that these links will work all of the time and

we have no control over the availability of the linked pages.

Warranty

Avaya Inc. provides a limited warranty on this product. Refer to your sales

agreement to establish the terms of the limited warranty. In addition, Avaya’s

standard warranty language, as well as information regarding support for this

product, while under warranty, is available through the following Web site:

http://www.avaya.com/support.

Except where expressly stated otherwise, the Product is protected by copyright

and other laws respecting proprietary rights. Unauthorized reproduction,

transfer, and or use can be a criminal, as well as a civil, offense under the

applicable law.

Avaya support

Avaya provides a telephone number for you to use to report problems or to ask

questions about your product. The support telephone number

is 1-800-242-2121 in the United States. For additional support telephone

numbers, see the Avaya Web site: http://www.avaya.com/support.

Avaya one-X™ Mobile User Guide for RIM BlackBerry November 2007 3

Installing the Application on Your Mobile Device . . . . . . . . . . . . . . . . . . . . . . . 7

Pre-installation requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Set up your account . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Identify the BlackBerry Connection Type . . . . . . . . . . . . . . . . . . . . . . . . . 9

Download the application Over the Air (OTA) to your BlackBerry device . . . . . . . . 10

Install the application from your PC (via USB) . . . . . . . . . . . . . . . . . . . . . . 11

Set up a WAP Access Point Name (APN) . . . . . . . . . . . . . . . . . . . . . . . . . 12

APN settings for Cingular . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

APN settings for T-Mobile. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Getting Started. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Key Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

About Avaya one-X Mobile Web . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

About this Guide. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Start the Application. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Avaya one-X Mobile Home screen . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Avaya one-X Mobile Home menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Making Calls Using the Call Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Overview of the Avaya one-X Mobile Call Feature. . . . . . . . . . . . . . . . . . . . . 20

Make a call from the Home screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Make a call from your Voicemail inbox. . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Make a call from the Call Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Make a call from your list of contacts in RIM Addresses . . . . . . . . . . . . . . . . . 23

Make a call from the Corporate Directory . . . . . . . . . . . . . . . . . . . . . . . . . 24

Make a call from a Quick Entry number . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Switch from your mobile device to your office phone . . . . . . . . . . . . . . . . . . 26

Switch from your office phone to your mobile device . . . . . . . . . . . . . . . . . . 27

Managing Incoming Calls Using the Send Calls Feature . . . . . . . . . . . . . . . . . . . 29

About Send Calls Destinations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Select the phones to which calls are routed. . . . . . . . . . . . . . . . . . . . . . . . 30

Add a phone to which calls are routed. . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Delete a phone to which calls are routed . . . . . . . . . . . . . . . . . . . . . . . . . 31

Edit a phone number to which calls are routed . . . . . . . . . . . . . . . . . . . . . . 32

Set a Quick Entry number to which calls are routed . . . . . . . . . . . . . . . . . . . 33

Send all calls to voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Contents

4Avaya one-X™ Mobile User Guide for RIM BlackBerry November 2007

Route calls as defined by Automatic by Schedule . . . . . . . . . . . . . . . . . . . . 34

Route calls as defined by Automatic by Location. . . . . . . . . . . . . . . . . . . . . 34

Listening to Voicemail. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Listen to a voicemail message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Save a voicemail message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Delete a voicemail message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Using the Call Log. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

View the Call Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Delete a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Add the contact to your RIM Addresses . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Add the contact to your Phonebook as a VIP . . . . . . . . . . . . . . . . . . . . . . . 43

Managing voicemail from the Call Log. . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Listen to a voicemail message from the Call Log . . . . . . . . . . . . . . . . . . . 43

Save a voicemail message from the Call Log . . . . . . . . . . . . . . . . . . . . . 44

Delete a voicemail message from the Call Log . . . . . . . . . . . . . . . . . . . . 44

Using the Contacts Feature. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Find contacts in RIM Addresses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Add a contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Edit a contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Using the Corporate Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Search Corporate Directory for contact . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Add Corporate Directory contact to RIM Addresses . . . . . . . . . . . . . . . . . . . 48

Change the block setting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Using Avaya one-X Mobile options in RIM applications . . . . . . . . . . . . . . . . . . . 51

Make a call with Avaya one-X Mobile from the RIM Addresses application . . . . . . . 51

Search Corporate Directory from the RIM Addresses application . . . . . . . . . . . . 52

Make a call with Avaya one-X Mobile from the RIM Messages application . . . . . . . 53

Listen to Avaya one-X Mobile Voicemail from the RIM Messages application . . . . . 53

View the Avaya one-X Mobile Call Log from the RIM Messages application . . . . . . 54

Changing the Mobile Device Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Change the voicemail notification preference. . . . . . . . . . . . . . . . . . . . . . . 55

Change search sort order. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Change the corporate voicemail number . . . . . . . . . . . . . . . . . . . . . . . . . 56

Contents

Avaya one-X™ Mobile User Guide for RIM BlackBerry November 2007 5

Change the Call Back preference. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Change the Call Back delay. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Exit and lock the application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Change the extension associated with the mobile device . . . . . . . . . . . . . . . . 58

Change the Avaya one-X Mobile server protocol and URL . . . . . . . . . . . . . . . . 59

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Contents

6Avaya one-X™ Mobile User Guide for RIM BlackBerry November 2007

Avaya one-X™ Mobile User Guide for RIM BlackBerry November 2007 7

Installing the Application on Your Mobile

Device

This chapter provides the procedures to install the Avaya one-X™ Mobile application on your

BlackBerry device by either downloading it Over the Air (OTA) or using your PC and the

BlackBerry Desktop Manager. Also provided is the procedure to set up your account which must

be performed before you can use the Avaya one-X Mobile application.

Pre-installation requirements

Before you begin the installation:

●You must know your mobile carrier, mobile device manufacturer, model name, and model

number.

●You must set up your Avaya one-X Mobile account. See Set up your account on page 8.

After you set up your account on the Avaya one-X Mobile Web site, an SMS message is

sent to your mobile device. The message provides instructions that include the URL to the

page on APP.AVAYA.COM that corresponds to your carrier and device model.

●You must know the type of internet connection your enterprise uses. See Identify the

BlackBerry Connection Type on page 9 for more information.

●Determine the installation method you want to use to install the Avaya one-X Mobile

application on your BlackBerry device. You can download the application Over the Air

(OTA) or install it from your PC. See Download the application Over the Air (OTA) to your

BlackBerry device on page 10 and Install the application from your PC (via USB) on

page 11 for more information.

●You should know how to:

Navigate your device’s menus

Input upper and lower case text, numbers, symbols, and any special characters

included in your password

Find, Launch, and use your device’s internet browser to go to a specific URL

Install downloaded applications to your device

Installing the Application on Your Mobile Device

8Avaya one-X™ Mobile User Guide for RIM BlackBerry November 2007

Note:

Note: On newer BlackBerry devices, the button used to select and highlight information

is referred to as a trackball. On past BlackBerry devices, the button used to select

and highlight information is referred to as a trackwheel. The procedures in this

document use the term trackball.

Set up your account

Before you begin using Avaya one-X Mobile Web or Avaya one-X Mobile on your mobile device,

you must log in to the Avaya one-X Mobile Web site and set up your account. The procedures to

in this section.

Note:

Note: It is recommended that you perform this procedure before downloading the

application to your mobile device. After you set up your account, an SMS

message is sent to your mobile device. The message contains instructions and a

link to download the Avaya one-X Mobile application.

You will need to know the following information in order to successfully set up your account:

●Avaya one-X Mobile Web site address or URL

●corporate computer username and password

●unique ID for your desk phone (required only for shared extensions; appears on your desk

phone screen)

●Unity Connections username and password (required only if your corporate voicemail

system uses Unity Connections)

●Avaya Modular Messaging mailbox password (required only if your corporate voicemail

system uses Avaya Modular Messaging)

●10-digit number of the mobile phone you want to use with Avaya one-X Mobile

●Mobile phone carrier

●Mobile phone manufacturer (is often listed in the battery compartment of mobile phones)

●Mobile phone model (is often listed in the battery compartment of mobile phones)

To log in to the Avaya one-X Mobile Web site for the first time and set up your account:

1. Open the Web browser on your PC.

2. Using http or https as advised by your system administrator, go to your corporate URL for

the Avaya one-X Mobile Server.

The Avaya one-X Mobile Web site login page appears.

3. In the Username field, enter your corporate computer username.

Identify the BlackBerry Connection Type

Avaya one-X™ Mobile User Guide for RIM BlackBerry November 2007 9

4. In the Password field, enter your corporate computer password.

5. Click the Log In button.

6. Perform one of the following steps:

●If you have a shared phone extension, you are prompted to identify your desk phone.

Select the option that exactly matches the message on the screen of your desk phone,

and then click the OK button.

●If your corporate voicemail system uses Unity Connection, you are prompted for the

Unity Connection username and password. Enter the Unity Connection username and

password, and then click the OK button.

●If your corporate voicemail system uses Avaya Modular Messaging, you are prompted

for the Avaya Modular Messaging mailbox password. Enter the Avaya Modular

Messaging mailbox password, and then click the OK button.

The End User License Agreement appears.

7. Read the license agreement, and then click the Accept button.

The Avaya one-X Mobile Setup page appears.

8. Enter your 10-digit mobile device number, and then click the Next button.

9. Select your mobile carrier from the drop-down menu, and then click the Next button.

10. Select your mobile manufacturer from the drop-down menu, and then click the Next

button.

11. Select your mobile model from the drop-down menu, and then click the Next button.

12. Turn off your mobile device.

Note:

Note: Be sure to turn your mobile device off.

13. Click the Office Voicemail Network Test button.

This test may take up to 10 seconds. When the network test is successfully finished, an

SMS message is sent to your mobile device. The message contains instructions and a link

to download the Avaya one-X Mobile application.

14. See Identify the BlackBerry Connection Type on page 9.

Identify the BlackBerry Connection Type

Your BlackBerry Enterprise Server (BES) administrator will have chosen an internet security

configuration that is appropriate for your enterprise. The BES can be configured to allow one of

the following types of internet connections:

●Direct TCP

Installing the Application on Your Mobile Device

10 Avaya one-X™ Mobile User Guide for RIM BlackBerry November 2007

●Mobile Data System (MDS)

Before proceeding with the BlackBerry installation, you must determine which type of internet

connection is appropriate for your enterprise. After you determine this, continue with Download

the application Over the Air (OTA) to your BlackBerry device on page 10.

Download the application Over the Air (OTA) to your

BlackBerry device

Use this procedure to install the Avaya one-X Mobile application on your BlackBerry device

Over the Air (OTA).

1. Open the Web browser on your BlackBerry device.

2. Enter the URL for Avaya one-X Mobile that is appropriate for your mobile device. There

are three ways to identify this URL as follows:

●Use the URL that was provided in the SMS message you received on your mobile

device after you set up your Avaya one-X Mobile account. This URL is to the specific

page on APP.AVAYA.COM that corresponds to your carrier and device model.

●At any time you can use your account on Avaya one-X Mobile Web to send yourself an

SMS message with the URL to the specific page on APP.AVAYA.COM, as follows:

a. Log in to your Avaya one-X Mobile Web account on your PC.

b. Navigate to Manage Mobile.

c. Click on the Update one-X Mobile button. This will send an SMS message to your

BlackBerry device containing the Avaya one-X Mobile installation URL.

●Use the Web browser on your BlackBerry device to install the URL as follows:

a. Go to the getapp page on your Avaya one-X Mobile server, www.<your one-X

Mobile server>/getapp.

b. Follow the page navigation, selecting the carrier, manufacturer, and device model

that is appropriate for your BlackBerry device.

c. On the Download page, under Category: Public, select the appropriate version.

3. Select the TCP or MDS connection type that is appropriate for your enterprise. See

Identify the BlackBerry Connection Type on page 9 for more information.

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