Avaya Definity Enterprise Communications Server Manuale utente

585-229-771

Issue 1

December 2001

DEFINITY® Network Management

Release 4.0 for NT/Windows 2000

Installation and Getting Started

DNM-NT/Windows 2000 4.0 Installation and Getting Started December 2001

Page 2

Contents

Contents 2

Resources and Notices 5

Introduction 5

Avaya Resources 5

Sales and Design Support Center (SDSC) 6

Lucent Worldwide Services (LWS) 6

Technical Services Center (TSC) 7

References 8

Avaya References 9

Vendor References 12

System Security Notices 14

Network Security 14

Toll Fraud Security 15

1 Overview 16

Introduction 16

Product Description 17

New Features 20

Network Configuration Scenarios 21

DNM-NT/Windows 2000 4.0 Installation and Getting Started

Contents December 2001

Page 3

Supported Systems 23

System Requirements 24

DEFINITY Network Management CD-ROMs 25

2 Preparing to Install DNM 26

Customer Pre-Installation Checklist 26

Understanding pcAnywhere Security 26

3 Installing DNM 28

Introduction 28

Installation Checklist 29

Technical Verification Checklist 30

Customer Acceptance Checklist 31

Installing DNM 32

Starting the Installation 33

Installing the Java Runtime Environment 34

Installing the Versant ODBMS 35

Installing the Java Versant Interface 36

Installing the DNM Component 38

Adding DEFINITY Proxy Agents 40

Removing DNM 41

DNM-NT/Windows 2000 4.0 Installation and Getting Started

Contents December 2001

Page 4

4 System Administration 42

Introduction 42

System Commands 43

Start and Stop Commands 43

System Health Commands 44

Backing Up and Restoring the Database 45

Backup 46

Restore 47

System Configuration Files 48

Administer the Alarm Notification 49

Description of Alarm Notification Options 50

DEFINITY_ARS Script 53

5 Getting Started 55

Introduction 55

DNM Graphical Overview 56

Starting the DNM Client 57

Starting the Online Help 57

Index 58

DNM-NT/Windows 2000 4.0 Installation and Getting Started

December 2001

Page 5

0Resources and Notices

Introduction

This chapter contains resources and notices that are pertinent to the DEFINITY Network

Management (DNM) products.

Avaya Resources

Avaya provides customers with a variety of planning, consulting, and technical services.

The client executives are the customers’ primary source to obtain information and explore

custom options to meet their specific business needs.

Note: DNM and DPA are a software-only offers. Therefore, customers are solely

responsible for the purchase and maintenance of all third-party hardware and

software that are required to run these products.

The DEFINITY Solutions web site contains the system requirements and other

provisioning and connectivity information for DNM. Refer to "Avaya References" on page

9for the web address.

The sections below briefly describe the resources and services that are available to

customers.

DNM-NT/Windows 2000 4.0 Installation and Getting Started

Resources and Notices

Sales and Design Support Center (SDSC) December 2001

Page 6

Sales and Design Support Center (SDSC)

The Sales and Design Support Center (SDSC) works with customers and client teams to

develop detailed solutions for connectivity to the DEFINITY system and other supported

systems. The SDSC also designs network configurations to support DNM and DPA.

Lucent Worldwide Services (LWS)

Lucent Worldwide Service (LWS) is available to work with customers to design and build

a turn-key network management system.

Lucent Worldwide Service offers the consulting services listed below:

• Plan and design a custom network system

• Purchase and configure UnixWare-certified hardware and external devices for DPA

• Install and set up the UnixWare Operating System on the DPA platform

• Connect and administer all devices, ports, and cards

• Install and integrate the DEFINITY Network Management products on NT/Windows

2000s

• Train users on the operation and management of the products

DNM-NT/Windows 2000 4.0 Installation and Getting Started

Resources and Notices

Technical Services Center (TSC) December 2001

Page 7

Technical Services Center (TSC)

The Technical Services Center (TSC) provides support for DNM and DPA to client teams,

field technicians, and customers.

The TSC works with the customer and the Avaya field technicians to perform the tasks

below and to ensure that the products are properly installed and working:

• Platform Acceptance Test from the DPA computer

• Installation support for the DEFINITY Network Management products

• Technician Verification checklist

• Customer Acceptance checklist

Time and

materials charges The Technical Services Center (TSC) will bill customers for support on a time and

materials basis if the following conditions exist:

• Customers do not have a current maintenance agreement

• Customers do not procure and install the required systems and software as defined in

the Project Provisioning Package

• Customers request support that is outside the purchase agreement

The Technical Services Center (TSC) does not support hardware or software that

customers purchase from third-party vendors.

DNM-NT/Windows 2000 4.0 Installation and Getting Started

Resources and Notices

References December 2001

Page 8

ReferencesThis section contains references to web sites, phone numbers, and email addresses for

Avaya and third-party vendors.

The contact information is listed in the sections below:

•"Avaya References" on page 9

•"Vendor References" on page 12

Customers can access web sites that are outside the Avaya fire wall.

!CAUTION:

The owners of the web sites may change the universal resource location (URL) for a

specific web site address without notice. The reference information will be updated with

each new release of DNM and DPA.

DNM-NT/Windows 2000 4.0 Installation and Getting Started

Resources and Notices

Avaya References December 2001

Page 9

Avaya References

The table below contains Avaya web sites, phone numbers, and email addresses for

various sources. Some of the web sites are inside the fire wall and are not accessible to

customers.

Table 1. Avaya resource sites

Source Web Sites

DEFINITY Enterprise

Management Support DEFINITY Proxy Agent internal web site:

http://aem-support.dr.avaya.com

DEFINITY Solutions Systems Management site:

http://toolsa.bcs.avaya.com/~sysmgmt/

Documentation and Training

Information Development DNM 4.0 project website:

http://pubnet.avaya.com/Projects/DNM/

IntraWorks Catalog DEFINITY Network Management User Document Set:

http://prodpubs.avaya.com/repubdoc.htm

Lucent Worldwide Service

(LWS) Email: dnmconsulting@lucent.com

Consulting offer:

http://www.esight.com/cgi-bin/gx.cgi/AppLogic+dns.home

Project Provisioning Package http://aem-support.dr.avaya.com/

(1 of 2)

DNM-NT/Windows 2000 4.0 Installation and Getting Started

Resources and Notices

Avaya References December 2001

Page 10

Sales and Design Support

Center (SDSC) Phone: 1-888-297-4700, prompt 6

Main web site (requires a password)

http://sdsc.avaya.com

Technical Services Center

(TSC) Technical Support: 1-800-242-2121, ext. 4-1080 or

720-444-1080

Fax for PA001 form: 1-303-804-3367

Connectivity Guide:

http://associate2.avaya.com/tech_info/tso/

Tier IV Support Registry International Customers only:

Fax for PA001 form: (U.S. code) 303-538-5506

Toll Fraud Intervention 1-800-643-2353

Table 1. Avaya resource sites

Source Web Sites

(2 of 2)

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