Avaya Communication Manager IP DECT Manuale di istruzioni

Avaya Communication Manager

Avaya IP DECT Installation,

Administration, and Maintenance

16-601625

Issue 1

August 2006

Notice

While reasonable efforts were made to ensure that the information in this

document was complete and accurate at the time of printing, Avaya Inc. can

assume no liability for any errors. Changes and corrections to the information

in this document may be incorporated in future releases.

For full support information, please see the complete document,

Avaya Support Notices for Software Documentation, document number

03-600758.

To locate this document on our Web site, simply go to

http://www.avaya.com/support and search for the document number in

the search box.

Documentation disclaimer

Avaya Inc. is not responsible for any modifications, additions, or deletions to

the original published version of this documentation unless such modifications,

additions, or deletions were performed by Avaya. Customer and/or End User

agree to indemnify and hold harmless Avaya, Avaya's agents, servants and

employees against all claims, lawsuits, demands and judgments arising out of,

or in connection with, subsequent modifications, additions or deletions to this

documentation to the extent made by the Customer or End User.

Link disclaimer

Avaya Inc. is not responsible for the contents or reliability of any linked Web

sites referenced elsewhere within this documentation, and Avaya does not

necessarily endorse the products, services, or information described or offered

within them. We cannot guarantee that these links will work all of the time and

we have no control over the availability of the linked pages.

Warranty

Avaya Inc. provides a limited warranty on this product. Refer to your sales

agreement to establish the terms of the limited warranty. In addition, Avaya’s

standard warranty language, as well as information regarding support for this

product, while under warranty, is available through the following Web site:

http://www.avaya.com/support.

Except where expressly stated otherwise, the Product is protected by copyright

and other laws respecting proprietary rights. Unauthorized reproduction,

transfer, and or use can be a criminal, as well as a civil, offense under the

applicable law.

Avaya support

Avaya provides a telephone number for you to use to report problems or to ask

questions about your product. The support telephone number

is 1-800-242-2121 in the United States. For additional support telephone

numbers, see the Avaya Web site: http://www.avaya.com/support.

Issue 1 August 2006 3

Chapter 1: Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Purpose. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Abbreviations and Definitions . . . . . . . . . . . . . . . . . . . . . . . . 7

References . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Chapter 2: Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

About the Avaya IP DECT Solution. . . . . . . . . . . . . . . . . . . . . . . . . . 11

About the IP DECT base stations. . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Avaya DECT Mobility Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

IP signalling and media stream. . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

IP DECT base station Synchronisation. . . . . . . . . . . . . . . . . . . . . . . . 17

IP DECT base station channel capacity . . . . . . . . . . . . . . . . . . . . . . . 20

About the Handsets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

About Licensing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

System Capacities. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Chapter 3: Installation and Configuration . . . . . . . . . . . . . . . . . 23

Avaya IP DECT system start up. . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Startup of the IP DECT base stations . . . . . . . . . . . . . . . . . . . . . . 23

Booting Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Startup of Avaya IP DECT Mobility Manager. . . . . . . . . . . . . . . . . . . 24

ADMM in IP DECT base station mode . . . . . . . . . . . . . . . . . . . . 24

ADMM in Host-Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Installing the ADMM software. . . . . . . . . . . . . . . . . . . . . . . . . 25

Configure Start Parameter . . . . . . . . . . . . . . . . . . . . . . . . . . 25

To maintain the running ADMM on PC . . . . . . . . . . . . . . . . . . . . 26

Booter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Booter versions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

DHCP client. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

DHCP REQUEST . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

DHCP OFFER. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Retries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

TFTP client . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Booter update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Mandatory options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Optional options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

IP DECT base station LED Status. . . . . . . . . . . . . . . . . . . . . . . . . 31

State graph of the start up phases . . . . . . . . . . . . . . . . . . . . . . . . 32

Contents

4 Avaya IP DECT Installation, Administration, and Maintenance

Static local configuration of the IP DECT base station . . . . . . . . . . . . . . . 33

802.1Q Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Avaya DECT Mobility Manager Requirements . . . . . . . . . . . . . . . . . . 35

ADMM running on an IP DECT base station . . . . . . . . . . . . . . . . . 35

ADMM running on a Linux Server . . . . . . . . . . . . . . . . . . . . . . 36

Principles and Parameter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Why not VLAN ID 0 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

VLAN and the Boot Phase of a IP DECT base station. . . . . . . . . . . . . . 36

DHCP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Local configuration of the IP DECT base stations. . . . . . . . . . . . . . 37

Configuring the Avaya DECT Mobility Manager . . . . . . . . . . . . . . . . . . . 37

Service Login procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Licensing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Definition of the License IP DECT base stations . . . . . . . . . . . . . . 40

Get and add the License Key and PARK number . . . . . . . . . . . . . . 41

System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

System settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Rebooting the ADMM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

User Account. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Time zones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

SNMP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Backup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

IP Regions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

IP DECT base station Configuration . . . . . . . . . . . . . . . . . . . . . . . 50

DECT configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

States of an IP DECT base station . . . . . . . . . . . . . . . . . . . . . . 52

IP Trunks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Configuration of IP DECT handsets . . . . . . . . . . . . . . . . . . . . . . . 55

System Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Media Server System Features . . . . . . . . . . . . . . . . . . . . . . . . 60

Digit Treatment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Corporate Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

TFTP based Corporate Directory . . . . . . . . . . . . . . . . . . . . . . . 64

WML . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Chapter 4: Avaya Communication Manager . . . . . . . . . . . . . . . . 67

Usage and Important Notes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

ACM system administration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Contents

Issue 1 August 2006 5

Chapter 5: Functional description . . . . . . . . . . . . . . . . . . . . . 73

Registration of Avaya 3701 and Avaya 3711 . . . . . . . . . . . . . . . . . . . . . 73

WML . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Pre-configured URL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

User Input of URLs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Corporate Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

LDAP based Corporate Directory. . . . . . . . . . . . . . . . . . . . . . . . . 74

TFTP based Corporate Directory . . . . . . . . . . . . . . . . . . . . . . . . . 75

Message Waiting Indication for the 20DT Handset . . . . . . . . . . . . . . . . . 76

Avaya system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Avaya DECT Mobility Manager . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Message sequence chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

Chapter 6: Maintenance. . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Booter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Checking the IP DECT base station Booter Version . . . . . . . . . . . . . . 79

Manual Update of the IP DECT base station Booter. . . . . . . . . . . . . . . 80

Static local configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Checking the local configuration. . . . . . . . . . . . . . . . . . . . . . . . . 80

Removing the local configuration . . . . . . . . . . . . . . . . . . . . . . . . 81

Avaya 3701 Firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Checking the Avaya 3701 Firmware Version. . . . . . . . . . . . . . . . . . . 81

Upgrading the Avaya 3701 Firmware. . . . . . . . . . . . . . . . . . . . . . . 82

Avaya 3711 maintenance and diagnostic . . . . . . . . . . . . . . . . . . . . . . 85

Avaya 3711 Auto Call Test Mode . . . . . . . . . . . . . . . . . . . . . . . . . 85

Avaya 3711 Auto Answer Test Mode . . . . . . . . . . . . . . . . . . . . . . . 86

Avaya 3711 Site Survey Mode . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Avaya 3711 Master Reset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Change the Avaya 3711 Security PIN. . . . . . . . . . . . . . . . . . . . . . . 88

Avaya 3711 Firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

Checking the Avaya 3711 Firmware Version. . . . . . . . . . . . . . . . . . . 88

Upgrading the Avaya 3711 Firmware. . . . . . . . . . . . . . . . . . . . . . . 89

Site Survey Measurement Equipment . . . . . . . . . . . . . . . . . . . . . . . . 92

Diagnostic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

Syslog . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

Telnet user shell . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

Command overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Contents

6 Avaya IP DECT Installation, Administration, and Maintenance

IP DECT base station console commands . . . . . . . . . . . . . . . . . . 96

ADMM console commands . . . . . . . . . . . . . . . . . . . . . . . . . . 97

SNMP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

DECT Monitor of the Avaya IP DECT System . . . . . . . . . . . . . . . . . . 98

Appendix A: Appendix . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

Supported Codecs and Codec negotiation . . . . . . . . . . . . . . . . . . . . . 103

MIB-II . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104

system (1) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104

interfaces (2) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

at (3) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108

ip (4) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108

icmp (5). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113

tcp (6) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115

udp (7) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

egp (8) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118

cmot (9). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118

transmission (10) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118

snmp (11). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

WML Tags and Attributes supported. . . . . . . . . . . . . . . . . . . . . . . . . 121

Detailed overview:

Avaya IP Phones and the ADMM/Avaya 3711. . . . . . . . . . . . . . . . . . . . 122

Protocols and Ports used by Avaya IP DECT System. . . . . . . . . . . . . . . . 125

Issue 1 August 2006 7

Chapter 1: Overview

Purpose

This document describes the installation and administration of the Avaya IP DECT solution

using Avaya DECT Mobility Manager version 1.x.x.

Abbreviations and Definitions

Abbreviations

AC Authentication Code

ACM Avaya Communication Manager

ADMM Avaya IP DECT Mobility Manager

ADPCM Adaptive Differential Pulse Code Modulation

CM Communication Manager

DECT Digital Enhanced Cordless

Telecommunication

DHCP Dynamic Host Configuration Protocol

DSP Digital Signal Processor

GAP Generic Access Profile

IPEI International Portable Equipment Identity

IP Base Station IP DECT Base Station

HTTP Hyper Text Transfer Protocol

MSSF Media Server System Features

OMM Open Mobility Manager (same as ADMM)

PARK Portable Access Rights Key

PP Portable Part (same as IP DECT handset)

RFP Radio Fixed Part (same as IP Base Station)

RTCP Real Time Control Protocol

Overview

8 Avaya IP DECT Installation, Administration, and Maintenance

Definitions

RTP Real Time Protocol

TFTP Trivial File Transfer Protocol

VLAN Virtual Local Area Network

DECT Digital Enhanced Cordless Telecommunication

●The standard (ETS 300 175) essentially specifies the

air interface, known as the radio interface. Voice and

data can both be transmitted via this interface.

●Its key technical characteristics are:

- Frequency range: approx. 1,880 – 1,900 GHz

(approx. 20 MHz bandwidth)

- 10 carrier frequencies (1,728 MHz spacing) with 12

time slots each *)

- Doubling the number of time slots (to 24) using the

TDMA process

- Net data rate per channel of 32 kbit/s (for voice

transmission using ADPCM)

- Voice coding using the ADPCM method

- Maximum transmission power of 10 mW

GAP Generic Access Profile

●GAP is the abbreviation for Generic Access Profile

●The GAP standard (ETS 300 444) is based on the

same technology as DECT, but is limited to the most

important basic features. This standard was created in

order to allow telephones of different vendors to be

used on any type of DECT system. It thus represents

the smallest common denominator of all

manufacturer-specific variants of the DECT standard.

●An important limitation in the GAP standard is that

external handover is not possible. For this reason

connection handover is used, which is supported by

GAP terminals.

●The operation of GAP-capable telephones is

comparable to that of analogue terminals. For example,

features can be called up via ‘*’ and ‘#’ procedures.

Handover Handover

A handover is similar to roaming, but occurs during an

ongoing call. A handover normally takes place ”in the

background,” without disrupting the call (seamless handover).

Purpose

Issue 1 August 2006 9

References

1. The TFTP Protocol (Revision 2), RFC 1350, July 1992

2. Avaya – Open Mobility configuration settings; KI CTB006259

3. Product Requirements and System Architecture; Integrating DeTeWe IP DECT wireless into

Avaya Multi Vantage Solution utilising an IP infrastructure

4. Product Requirements and System Architecture; Integrating DeTeWe IP DECT wireless into

Avaya IP Office utilising an IP infrastructure

5. RFC 1156, Management Information Base for Network Management of TCP/IP-based

internets, May 1990

6. RFC 1213, Management Information Base for Network Management of TCP/IP-based

internets: MIB-II, March 1991

7. RFC 1450, Management Information Base for version 2 of the Simple Network

Management Protocol (SNMPv2), April 1993

8. http://www.simpleweb.org/ietf/mibs/index.html?sel=IETF

9. Avaya 3711 User Guide

10. Avaya 3701 User Guide

11. Avaya IP Telephone LAN Administrators Guide

IPEI International Portable Equipment Identity

●13-digit identification code for telephones

●Example: 00019 0592015 3 (the final digit is the

checksum).

●The code is represented in decimal form.

●This code is globally unique.

PARK Portable Access Rights Key

Access code for the handset. This code determines whether a

telephone can access a particular DECT system. Used for

unique selection of the system at enrolment.

Handover DECT base station networking

While in motion, the telephone performs ongoing

measurements to determine which base station is best

received. The one that can be best received is defined as the

active base station. To prevent the telephone from rapidly

switching back and forth between two base stations that can

be almost equally well received, certain threshold values are

in effect. (similar to a Schmitt trigger circuit )

Overview

10 Avaya IP DECT Installation, Administration, and Maintenance

Questo manuale è adatto per i seguenti modelli

Indice

Altri manuali Avaya Software

Avaya

Avaya Endpoint Access Control Agent Manuale utente

Avaya

Avaya ExpertNet Lite Assessment Tool ELAT Manuale utente

Avaya

Avaya IP Office CTI Link Manuale utente

Avaya

Avaya Customer Interaction Express 1.0 WebClient Manuale utente

Avaya

Avaya CPSEE_TSP500 Manuale utente

Avaya

Avaya Media Gateway G350 Manuale utente

Avaya

Avaya Polycom SpectraLink 8400 Series s Supplemento

Avaya

Avaya OAISYS NetSuite 4.2 Supplemento

Avaya

Avaya C360 Manager Manuale utente

Avaya

Avaya IP Office CTI Link Manuale

Avaya

Avaya 3.7 Manuale utente

Avaya

Avaya IP Office SMDR Manuale di installazione e funzionamento

Avaya

Avaya Definity Enterprise Communications Server Manuale utente

Avaya

Avaya CCM 3.1 Manuale utente

Avaya

Avaya IP Office Phone Manager Manuale dell'operatore

Avaya

Avaya Compact Contact Center V5 Manuale di servizio

Avaya

Avaya P120 SMON Manuale utente

Avaya

Avaya ONE-X 3.1.0 Manuale utente

Avaya

Avaya one-X Deskphone Edition Manuale del prodotto

Avaya

Avaya Unified Messenger Manuale utente

Avaya

Avaya IP Office Phone Manager Manuale utente

Avaya

Avaya NN44400-120 Manuale utente

Avaya

Avaya IP Office Phone Manager Manuale utente

Avaya

Avaya Plantronics Blackwire C620 s Supplemento

Manuali Software popolari di altre marche

COMPRO

COMPRO COMPROFM Manuale utente

Muratec

Muratec OFFICEBRIDGE ONLINE Manuale utente

Oracle

Oracle Contact Center Anywhere 8.1 Manuale utente

Adobe

Adobe 65007312 - Photoshop Lightroom Manuale

HP ProLiant BL420c Manuale utente

PS Audio

PS Audio PowerPlay Manuale del proprietario

Brady

Brady LOCKOUT PRO 3.0 Manuale di servizio

Texas Instruments

Texas Instruments TI-83 Plus Silver Edition Manuale

Novell

Novell GROUPWISE 8 - INTERNET AGENT Manuale utente

Oracle

Oracle Application 9i Manuale utente

Acer

Acer RDM Manuale utente

Canon

Canon Vixia HF21 Manuale utente

Canon

Canon ZR950 Manuale utente

Samsung

Samsung Auto Backup Manuale utente

Polycom

Polycom Vortex EF2201 Istruzioni per l'installazione e il funzionamento

Brocade Communications Systems

Brocade Communications Systems Brocade 8/12c Manuale utente

Novell

Novell SP2 - S Manuale di istruzioni

Lexmark

Lexmark Apps Manuale di servizio