Avaya Plantronics Blackwire C620 s Supplemento
JC; Reviewed:
SPOC 9/14/2010
Solution & Interoperability Test Lab Application Notes
©2010 Avaya Inc. All Rights Reserved.
1 of 16
PlantronicsC620
Avaya Solution & Interoperability Test Lab
Application Notes for Plantronics Blackwire C620 Headsets
with Avaya IP Softphone, Avaya IP Agent and Avaya one-
X® Communicator - Issue 1.1
Abstract
These Application Notes describe a compliance-tested configuration comprised of Plantronics
Blackwire C620 Headsets with Avaya IP Softphone, Avaya IP Agent, Avaya one-X®
Communicator and Avaya Aura™ Communication Manager. Designed for those who spend
hours each day on long conference calls, webinars and video conferencing, the Blackwire
C620 Headset makes communications more effective and productive.
Information in these Application Notes has been obtained through DevConnect compliance
testing and additional technical discussions. Testing was conducted via the DevConnect
Program at the Avaya Solution and Interoperability Test Lab.
JC; Reviewed:
SPOC 9/14/2010
Solution & Interoperability Test Lab Application Notes
©2010 Avaya Inc. All Rights Reserved.
2 of 16
PlantronicsC620
1. Introduction
These Application Notes describe the configuration steps required for Plantronics Blackwire
C620 Headsets with Avaya IP Softphone, Avaya IP Agent, Avaya one-X® Communicator and
Avaya Aura™ Communication Manager. Designed for those who spend hours each day on long
conference calls, webinars and video conferencing, the Blackwire C620 Headset makes
communications more effective and productive. The Blackwire C620 Headset employs simple
plug-and-play USB connectivity to the PC.
1.1. Interoperability Compliance Testing
Avaya’s formal testing and Declaration of Conformity is provided only on the headsets/handsets
that carry the Avaya brand or logo. Avaya may conduct testing of non-Avaya headset/handset to
determine interoperability with Avaya phones. However, Avaya does not conduct the testing of
non-Avaya headsets/handsets for: Acoustic Pressure, Safety, Hearing Aid Compliance, EMC
regulations, or any other tests to ensure conformity with safety, audio quality, long-term
reliability or any regulation requirements. As a result, Avaya makes no representations whether a
particular non-Avaya headset will work with Avaya’s telephones or with a different generation
of the same Avaya telephone.
Since there is no industry standard for handset interfaces, different manufacturers utilize
different handset/headset interfaces with their telephones. Therefore, any claim made by a
headset vendor that its product is compatible with Avaya telephones does not equate to a
guarantee that the headset will provide adequate safety protection or audio quality.
The interoperability compliance test included feature and serviceability testing. The feature
testing focused on placing calls to and from Avaya IP Softphone, Avaya IP Agent and Avaya
one-X Communicator using Plantronics Blackwire C620 Headsets and verifying good talk path
in both directions. The type of calls made included calls to voicemail, to internal extensions and
to the PSTN.
The serviceability testing focused on verifying the usability of Plantronics Blackwire C620
Headsets after restarting the Avaya softphone applications, disconnecting and reconnecting the
Headsets and rebooting the PC.
1.2. Support
For technical support and information on Plantronics headsets, contact Plantronics at:
Phone: 800-544-4660 (toll free), +1 831-426-5858 (International)
Website: http://www.plantronics.com/north_america/en_US/support/
JC; Reviewed:
SPOC 9/14/2010
Solution & Interoperability Test Lab Application Notes
©2010 Avaya Inc. All Rights Reserved.
3 of 16
PlantronicsC620
2. Reference Configuration
Figure 1 illustrates the test configuration used to verify the Plantronics solution. The
configuration comprised of an Avaya S8510 Server running Avaya Aura™ Communication
Manager and an Avaya G650 Media Gateway with connections to the following: an Avaya 9640
IP Telephone and an ISDN-BRI trunk to the PSTN. Avaya Aura™ Communication Manager
Messaging was used as the voicemail system. Avaya IP Softphone, Avaya IP Agent and Avaya
one-X Communicator were installed on three desktop PCs respectively, each having a
Plantronics Blackwire C620 Headset attached to the USB Port of the desktop PC. The Avaya
C364T-PWR Converged Stackable Switch provides Ethernet connectivity to the Avaya Server,
Media Gateway, desktop PCs and IP telephone.
Figure 1: Test Configuration
JC; Reviewed:
SPOC 9/14/2010
Solution & Interoperability Test Lab Application Notes
©2010 Avaya Inc. All Rights Reserved.
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PlantronicsC620
3. Equipment and Software Validated
The following equipment and software were used for the sample configuration provided:
Equipment
Software
Avaya S8510 Server
Avaya Aura™ Communication Manager
5.2.1 (R015x.02.1.016.4)
with Service Pack (02.1.016.4-17959)
Avaya G650 Media Gateway
TN2312BP IP Server Interface
TN799DP C-LAN Interface
TN2302AP IP Media Processor
-
HW07, FW049
HW01, FW034
HW20, FW120
Avaya IP Softphone running on Microsoft
Windows XP Professional SP3 (32-bit) PC
R6.0 SP7
(6.01.93)
Avaya IP Agent running on Microsoft
Windows Vista Business SP2 (32-bit) PC
R7.0 SP8
(7.0.38.124)
Avaya one-X Communicator running on
Microsoft Windows 7 Professional (32-bit) PC
5.2
(5.2.0.16)
Avaya 9640 IP Telephone
3.1.1 (H.323)
Avaya C364T-PWR Converged Stackable
Switch
4.5.18
Plantronics Blackwire C620 Headsets
USB Version 51
Plantronics Unified Runtime Engine
2.0.31611.1
Plantronics Control Panel
2.0.31611.1
4. Configure Communication Manager
The following sections show the relevant configuration screens for Communication Manager.
The screen shots included in this section focused only on the configuration of the station and ip-
codec-set forms. The configuration is performed via the System Access Terminal (SAT) on
Communication Manager.
JC; Reviewed:
SPOC 9/14/2010
Solution & Interoperability Test Lab Application Notes
©2010 Avaya Inc. All Rights Reserved.
5 of 16
PlantronicsC620
4.1. Configure Station for Avaya IP Softphone or Avaya one-X
Communicator
Use the add station n command; where n is an available extension in the dial-plan. To create a
station to be used by Avaya IP Softphone or Avaya one-X Communicator, the following
information should be provided:
Type: The IP Telephone type that will be emulated. In this compliance testing, the type
was set to 2420.
Security Code: Password used by Avaya IP Softphone or Avaya one-X Communicator
to log in.
Port: Set to Xto administer the station without hardware.
IP SoftPhone?: y
add station 10023 Page 1 of 6
STATION
Extension: 10023 Lock Messages? n BCC: 0
Type: 2420 Security Code: 12345 TN: 1
Port: XCoverage Path 1: COR: 1
Name: IP Softphone Coverage Path 2: COS: 1
Hunt-to Station:
STATION OPTIONS
Time of Day Lock Table:
Loss Group: 2 Personalized Ringing Pattern: 1
Data Option: none Message Lamp Ext: 10023
Speakerphone: 2-way Mute Button Enabled? y
Display Language: english Expansion Module? n
Survivable COR: internal Media Complex Ext:
Survivable Trunk Dest? y IP SoftPhone? y
IP Video Softphone? n
Customizable Labels? Y
JC; Reviewed:
SPOC 9/14/2010
Solution & Interoperability Test Lab Application Notes
©2010 Avaya Inc. All Rights Reserved.
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PlantronicsC620
4.2. Configure Station for Avaya IP Agent
Use the add station n command; where n is an available extension in the dial-plan to create a
new station to be used by Avaya IP Agent. Configure the following:
Type: The IP Telephone type that will be emulated. In this compliance testing, the type
was set to 2420.
Security Code: Password used by Avaya IP Agent to log in.
Port: Set to Xto administer the station without hardware.
IP SoftPhone?: y
add station 10021 Page 1 of 6
STATION
Extension: 10021 Lock Messages? n BCC: 0
Type: 2420 Security Code: 12345 TN: 1
Port: XCoverage Path 1: COR: 1
Name: IP Agent Coverage Path 2: COS: 1
Hunt-to Station:
STATION OPTIONS
Time of Day Lock Table:
Loss Group: 2 Personalized Ringing Pattern: 1
Data Option: none Message Lamp Ext: 10021
Speakerphone: 2-way Mute Button Enabled? y
Display Language: english Expansion Module? n
Survivable COR: internal Media Complex Ext:
Survivable Trunk Dest? y IP SoftPhone? y
IP Video Softphone? n
Customizable Labels? Y
On Page 4 of the STATION form, configure the additional feature buttons that are used by
Avaya IP Agent to log in as an Automatic Call Distribution (ACD) agent. The following feature
buttons were configured.
add station 10021 Page 4 of 6
STATION
SITE DATA
Room: Headset? n
Jack: Speaker? n
Cable: Mounting: d
Floor: Cord Length: 0
Building: Set Color:
ABBREVIATED DIALING
List1: List2: List3:
BUTTON ASSIGNMENTS
1: call-appr 5: manual-in Grp:
2: call-appr 6: after-call Grp:
3: call-appr 7: aux-work RC: Grp:
4: auto-in Grp: 8: assist Grp:
voice-mail Number:
JC; Reviewed:
SPOC 9/14/2010
Solution & Interoperability Test Lab Application Notes
©2010 Avaya Inc. All Rights Reserved.
7 of 16
PlantronicsC620
4.3. Configure IP Codec Set
The following screen shows the codec set configuration that was used during the test. To
configure the codec set, use the change ip-codec-set n command, where nis the IP codec set
used by the Avaya softphone applications. In this compliance testing, the G.722-64K and G.711
mu-law codec were used.
change ip-codec-set 1 Page 1 of 2
IP Codec Set
Codec Set: 1
Audio Silence Frames Packet
Codec Suppression Per Pkt Size(ms)
1: G.722-64K 2 20
2: G.711MU n 2 20
3:
4:
5:
6:
7:
5. Configure Avaya IP Softphone
After logging into Avaya IP Softphone, select Audio Tuning Wizard from the menu as
shown below.
JC; Reviewed:
SPOC 9/14/2010
Solution & Interoperability Test Lab Application Notes
©2010 Avaya Inc. All Rights Reserved.
8 of 16
PlantronicsC620
Plantronics Blackwire C620 Headset is automatically detected in Microsoft Windows as
Plantronics C620. Select this device as the Primary Playback Device and Recording Device
as shown below. Select Next.
Select Headset or Handset. Click Next and follow the remaining procedures to tune the audio.
JC; Reviewed:
SPOC 9/14/2010
Solution & Interoperability Test Lab Application Notes
©2010 Avaya Inc. All Rights Reserved.
9 of 16
PlantronicsC620
6. Configure Avaya IP Agent
After logging into Avaya IP Agent, select Audio Tuning Wizard from the menu as shown
below.
Plantronics Blackwire C620 Headset is automatically detected in Microsoft Windows as
Plantronics C620. Select this device as the Primary Playback Device and Recording Device
as shown below. Select Next.
JC; Reviewed:
SPOC 9/14/2010
Solution & Interoperability Test Lab Application Notes
©2010 Avaya Inc. All Rights Reserved.
10 of 16
PlantronicsC620
Select Headset or Handset. Click Next and follow the remaining procedures to tune the audio.
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