Allworx Server Manuale utente
Allworx®
Server User Guide
Version 7.6
Updated November 25, 2013
Allworx®Server User Guide
Version 7.6
Allworx Server User Guide Version 7.6
Page ii 1-866-ALLWORX * 585-421-3850
wwww.allworx.com
Revised: 11/25/13
©2013 Allworx Corp, a Windstream company. All rights reserved. No part of this
publication may be reproduced, stored in a retrieval system, or transmitted, in any form
or by any means, electronic, mechanical, photocopy, recording, or otherwise without the
prior written permission of Allworx Corp.
Software in this product is Copyright 2013 Allworx Corp, a Windstream company, or its
vendors. All rights are reserved. The software is protected by United States of America
copyright laws and international treaty provisions applicable worldwide. Under such
laws, the licensee is entitled to use the copy of the software incorporated with the
instrument as intended in the operation of the product in which it is embedded. The
software may not be copied, decompiled, reverse-engineered, disassembled, or
otherwise reduced to human-perceivable form. This is not the sale of the software or any
copy of the software; all right, title, ownership of the software remains with Allworx or its
vendors.
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Contents
Messages ..............................................................................................1
Visual Message Center ...................................................................................1
Audio Message Center ....................................................................................2
Listening to the Voicemail ..........................................................................3
Sending Voicemail Messages ...................................................................4
Changing Audio Message Center Settings ................................................5
Announce Only Call Handling ....................................................................8
Accessing an Outside Line .........................................................................9
Placing Internal Calls ...............................................................................10
Place Internal Calls when Leaving a Voicemail .............................................10
My Allworx Manager ...........................................................................11
Access My Allworx Manager .........................................................................11
Settings ..........................................................................................................12
My Conferences ............................................................................................13
Scheduled / Unscheduled Conferences ...................................................13
Scheduling a Conference .........................................................................15
Joining a Conference ...............................................................................16
Terminating a Conference ........................................................................17
My Extension .................................................................................................17
On-Busy Routing ......................................................................................21
Follow-Me-Anywhere ...............................................................................22
My Presence ..................................................................................................26
Changing Presence .................................................................................26
Configuring Announce Only Call Handling ..............................................26
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1 Messages
The Allworx Message Center provides unified messaging for Allworx users. The
Messages button lights on the Allworx phone when a new voicemail message is
available. The PFK lights when a new voicemail message is available, and the phone is
monitoring another mailbox.
The Allworx Server Administrator configures the access and management of voicemail
messages:
• Visual Message Center - Displays a messages list for the extension and uses
soft keys for navigation.
• Audio Message Center - Calls the Message Center and uses audio menus.
The following features are only available in the Audio Message Center:
• Managing your greetings
• Changing your Message Center PIN
• Changing your Presence
• Accessing an outside line
• Placing internal calls
1.1 Visual Message Center
To access the Visual Message Center:
1. Press the phone Messages button or the Messages PFK on the phone.
2. Enter the phone extension and press the OK soft key
3. Enter the password using the numeric keypad and press OK. A list of voicemail
messages displays.Contact the Allworx Server Administrator for the password
information.
Note:
The Visual Message Center is not available on Allworx 9102, 9112, 9202, and 9202E
handsets.
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4. Use the up/down arrow keys on the right of the display to highlight the message.
Press the Select button to select the message. The message begins to play
automatically.
5. Press the Select button to start/stop the message and the up/down arrow keys to
forward/rewind the message, respectively.
Use the soft keys to choose different options such as mark as new, delete or
forward the message.
1.2 Audio Message Center
To access the Audio Message Center:
1. Enter the Audio Message Center using one of the options in the table.
2. Enter the extension password and the # symbol using the numeric keypad.
Contact the Allworx Server Administrator for the password information.
After logging into the Audio Message Center, the system announces the number
of new and saved voicemail and e-mail messages available in the inbox and the
current Presence setting.
Note:
If the Allworx Server Administrator configures the Allworx server with the Multiple
Language Pack feature, users can play the Message Center prompts in a language other
than English. To use the alternate language, press ## when prompted.
Option Alternate
Handset Within Auto
Attendant
Press the handset Messages button twice (once if the Allworx
Server Administrator configured the button to access the Audio
Message Center directly), press #.
Enter the primary extension and press #.
X
Dial *404. When calling from an outside handset, the system
may prompt users for a primary extension. XX
Dial 61 and the primary extension (6 + ext.). XX
1Digits may vary per system. Please check phone functions tab of the My Allworx Manager page or
consult the Allworx Server Administrator.
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3. Use the following features to listen to the voicemail messages:
1.2.1 Listening to the Voicemail
At the Audio Message Center main menu, press 1 to listen to the voicemails, and then
use the features in the table below to manage the voicemail messages. To use the
feature while listening to any voicemail message, press the * key (e.g., *1 to reply to a
message).
To reply or forward a voicemail message to another internal user:
1. Play the message.
Key Feature
1Listen to new voicemail messages
2Listen to saved voicemail messages
3Send a message
4Change your Message Center system settings
7Access an outside line (if enabled)
hang up End the call
#Return to the previous menu.
*Replay the menu options.
Note:
The system automatically saves the voicemail messages unless the user specifically
chooses to delete the message. Options 1 and 9 are only available if an internal user left
the voicemail message.
Key Feature
1 Reply to this message
2 Forward this message
3 Delete the message
4 Replay this message
6 Play the next message
9 Place a call to the sender of this message
# Return to the previous menu
* Listen to these choices again
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2. Select an option (or press *+ option number during message playback).
a. Reply: Option 1 (or *1): to leave a voicemail to an internal user that left a
message.
b. Forward: Option 2 (or *2): to send a voicemail message to another voicemail
inbox.
Enter an extension to forward the message. The system plays the selected
user’s name, and then prompts for another extension. Select one of the options:
• Enter another extension
• Press 91to forward the message to every voicemail user (if enabled)
• Press the # key to continue
3. Record a message, and then press the # key.
4. Select one of the features:
1.2.2 Sending Voicemail Messages
To record and send a new message to other users or Message Aliases:
1. Log in to the Audio Message Center main menu and press 3 on the numeric
keypad.
1Digits may vary per system. Please check phone functions tab of the My Allworx Manager page
or consult with the Allworx Server Administrator.
Key Feature
1 or hang up Send the message
2 Review the message
3 Change the message
# Cancel the message
* Listen to the above options again
Note:
Send Voicemails directly to users without accessing the Audio Message Center. Dial 31+
extension to leave a message.
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