Asante SmartBridge V1.0 Manuale utente
SmartBridge User Manual
V1.0
Contents
Preface............................................................................................................................................ 4
Organization........................................................................................................................... 4
Terminology ........................................................................................................................... 4
Constraints............................................................................................................................. 5
1. Setting up SmartBridge .................................................................................................... 6
2. Hosting an Interactive Meeting........................................................................................... 8
3. Joining a Meeting............................................................................................................... 12
4. Common Features ............................................................................................................. 14
4.1. Pausing and Starting Application Sharing ............................................................... 14
4.2. Changing Application Sharing ................................................................................. 14
4.3. Show Specific Monitor in Multiple-Monitor Setup .................................................... 14
4.4. Changing Presenter................................................................................................. 15
4.5. Changing Controller................................................................................................. 15
4.6. Chatting.................................................................................................................... 15
4.7. Sending Files ........................................................................................................... 16
4.8. Recording................................................................................................................. 18
4.9. Using WebCam........................................................................................................ 18
4.10. Using Whiteboard .................................................................................................... 19
4.11. Using Annotation...................................................................................................... 19
4.12. Floating toolbar ........................................................................................................ 19
4.13. Hide the Attendee List.............................................................................................. 20
4.14. Disable Recording Function..................................................................................... 20
4.15. Reporting ................................................................................................................. 20
4.16. Changing Colors ...................................................................................................... 20
4.17. Stop Additional Attendees ....................................................................................... 20
4.18. Remove Attendees .................................................................................................. 21
4.19. Change Language for SmartBridge UI .................................................................. 21
4.20. Display Transparent Windows ................................................................................. 21
4.21. Auto-Uninstall SmartBridge from Attendee Computers......................................... 21
4.22. Show Presenter’s Desktop When Meeting Starts.................................................... 22
4.23. Remote Printing ....................................................................................................... 22
4.24. Outlook Integration................................................................................................... 23
4.25. Multiple Monitors for Presenter................................................................................ 24
4.26. Multiple Monitors for Supporter................................................................................ 25
5. Remote Support................................................................................................................. 26
5.1. Starting a Remote Support Meeting ........................................................................ 26
5.2. Inviting the Attendees .............................................................................................. 26
5.3. Providing Multi-Tier Support .................................................................................... 27
5.4. Switching to Training Mode ..................................................................................... 27
5.5. Rebooting from Remote and Auto-Rejoining........................................................... 27
5.6. Closing Remote Support Session and Locking Computer ...................................... 28
5.7. Remote Support One To One File Transfer ............................................................ 29
6. Seminars............................................................................................................................. 30
6.1. Starting a Seminar ................................................................................................... 30
6.2. Inviting Attendees .................................................................................................... 31
6.3. Joining a Seminar .................................................................................................... 31
2
6.4. Inviting Meeting Panelists ........................................................................................ 31
7. Remote Access to This Computer ................................................................................... 32
7.1. Starting a Meeting for Remote Access .................................................................... 32
7.2. Remotely Accessing my PC .................................................................................... 33
8. Unattended Support .......................................................................................................... 34
9. Scheduling Meetings......................................................................................................... 39
9.1. Scheduling a Meeting .............................................................................................. 39
9.2. Editing a Scheduled Meeting ................................................................................... 40
9.3. Starting a Schedule Meeting.................................................................................... 40
9.4. Deleting a Schedule Meeting................................................................................... 40
10. Managing Profile................................................................................................................ 41
11. Support Contact................................................................................................................. 42
3
Preface
SmartBridge is a multi-function web collaboration system. The client-server architecture
requires Internet connectivity for its operation. SmartBridge has four distinct functions based
on these meeting types:
1. Interactive Meetings – This refers to conventional web conferencing including sales
presentations, product demos, and interactive collaboration.
2. Remote Support – This function simplifies the connection to another computer to
control and support it and provides a remote reboot capability for unattended support.
3. Seminars – This function ensures seminars that are easy, fast and reliable to join. You
can join without any downloads.
4. Remote Access to Computers – This function provides access anywhere, anytime to
remote computers such as your office or home computers even if your computer has
power cycled, and even if Internet has disconnected (and has reconnected later).
Depending on the product model you buy, some of the meeting types may not be available to
you.
Organization
This manual provides the steps to use the SmartBridge web collaboration system. The User
Manual is organized as follows:
Section 1 Setting up SmartBridge
Section 2 Hosting an Interactive Meeting
Section 3 Joining a Meeting
Section 4 Common Features
Section 5 Remote Support
Section 6 Seminars
Section 7 Remote Access to This Computer
Section 8 Unattended Support
Section 9 Scheduling Meetings
Section 10 Managing Profile
Section 11 Support Contact
Terminology
The following terms are used throughout this manual. In a meeting, a participant can be either
the Host or an Attendee:
The Host is the person who initiates the meeting. The Host must have a user account in
SmartBridge system.
The Attendee is the person invited by the Host to join a meeting. Attendee does not
need an account in SmartBridge system.
The Host or an attendee can either be:
The presenter showing their computer to all participants
A controller controlling the Presenter's keyboard and mouse
4
Constraints
Here are a couple of constraints:
There is only one host and one presenter at any moment in a meeting.
The host or the current presenter can assign any participant to be the presenter.
The presenter can assign any participant or all participants to be a controller.
5
1. Setting up SmartBridge
To host any type of meeting, you need to download and run the SmartBridge client. You can
do a manual or automatic download of SmartBridge.
Manual download
1. In a web browser, go to your meeting server web address:
Home Page
2. Click the Download SmartBridge link.
3. Download SmartBridge and run it.
Automatic download
1. In a web browser, go to your meeting server web address
2. Click the Host Meeting icon.
3. If a Java Virtual Machine (JVM) is installed in your system, a message will prompt for
your permission to install SmartBridge. Click Accept.
After SmartBridge is installed, you can launch it by clicking the SmartBridge shortcut on your
desktop or via your computer’s Start menu Progrms SmartBridge Start Meeting.
SmartBridge shortcut
You will have to sign in to host a meeting. Provide the following information:
Meeting Server Address
Email Address
Password
Signing in to host a meeting
7
2. Hosting an Interactive
Meeting
Using SmartBridge 4-in-1 products, you can host four types of meeting. You can choose the
type of meeting you want to host. This section discusses the steps to host an interactive meeting.
This meeting type is the conventional method of web conferencing. Each attendee (using either
PC or Mac) can interact in the meeting and can be the Presenter or a Controller.
1. Launch SmartBridge by clicking the SmartBridge shortcut from the desktop.
SmartBridge shortcut
2. Enter the login credentials and Sign In.
3. In the meeting control pane, the options and List of scheduled meetings are displayed:
o Host an unscheduled meeting
o Join a meeting
o Schedule a meeting
Meeting control pane
Click Host an unscheduled meeting to host an impromptu meeting.
4. Select the Interactive Meeting type
5. Optionally, enter a Password. If you enter a password, the invitees also need to enter
the same password.
6. For security reasons, you can limit your meeting attendees to be Only attendees from
my network, with the exception of authorized public IP addresses. See the
Administrator Manual about how to set these authorized public IP addresses.
7. Click Continue.
Meeting selection
This screen displays the Attendees, the Meeting Server Address, and the Meeting ID.
Meeting screen
You can now invite attendees to join the meeting. To invite attendees:
8. Click Invite Attendees. There are two ways the attendees can join the meeting:
o Join interactively – Using this option, an attendee can present and control
(remotely, via the Internet) the presenter’s computer using the keyboard and the
mouse. The steps that the attendee has to follow to attend the meeting are
listed later. Click Email to mail the steps to the invitees or click Copy and paste
the details to the attendees via online messaging tools.
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