ASCOM TeleCARE IP Manuale utente

17 July 2017 / Ver. PF3

TD 93021US

Installation Guide

teleCARE IP

Emergency Call System

17 July 2017 / Ver. PF3

TD 93021US

Installation Guide

teleCARE IP

This document may not be copied in whole or in part or otherwise reproduced without prior

written consent from Ascom, except where specifically permitted under US and international

Disclaimer The information in this document is subject to change. Use this product only in accordance with

the instructions provided in the installation and user guide manuals. Use this product only in

accordance with the purposes for which it is designed. For the latest version of all Ascom teleC-

ARE documentation, contact your local supplier or visit the Ascom Partner Website at https://

www.ascom-ws.com.

Trademarks and patents The teleCARE name and logo are trademarks of Ascom.

Other trade names used in this document may be trademarks or registered trademarks of the

manufacturers or vendors of the respective products. This publication may contain examples of

screen captures and reports used in daily operations. Examples may include fictitious names of

individuals and companies. Any similarity to names and addresses of actual businesses or per-

sons is entirely coincidental.

HIPAA disclaimer All examples of personal or protected health information in this document are fictitious. Any

resemblance to a real person or facility is purely coincidental. The owners and users of this prod-

uct are solely responsible for complying with all applicable protected health information privacy

laws. The users, by their use of this product, agree to indemnify the manufacturer or seller of this

product against all claims, litigation, and suits filed for protected health information violations.

European Union directives The European directive “Waste Electrical and Electronic Equipment” (WEEE) aims to minimize

the impact of electrical and electronic equipment waste on the environment and human health.

To conform to this directive, electrical equipment marked with this symbol must not be disposed

of in European public disposal systems. European users of electrical equipment must now return

end-of-life equipment for disposal. Further information may be found on the following website:

www.recyclethis.info.

Battery Disposal This product may use sealed lead-acid batteries. Please refer to manufacturer instructions and all

state, provincial, and local codes for information, instructions and requirements regarding proper

disposal.

Environmental Requirements Refer to the installation guide and product data sheet for complete product ratings and informa-

tion.

Avoid exposing the device to direct sunlight or other heat sources.

Do not expose the device to open flame.

Keep the device away from excessive heat and moisture.

Protect your device from aggressive liquids and vapors.

Keep the device away from strong electromagnetic fields.

Terms used in this manual Specialized terms are used throughout this manual. The first time a term is used it is defined in

the text.

Regulatory Compliance

(EU/EFTA)

This equipment is intended to be used in the whole EU & EFTA.

This equipment is in compliance with the essential requirements and other relevant provisions of

EMC Directive 2014/30/EU and RoHS Directive 2011/65/EU. For NIRX/NITX/NILF/NICR/NIRD/

NUWGTW/NUREP/NUWIR/NUUTX/NUWBM3 products: Radio Equipment Directive 2014/53/EU

and RoHS Directive 2011/65/EU.

The Declaration of Conformity may be consulted at:

http://www.ascom-ws.com/doc/

17 July 2017 / Ver. PF3

TD 93021US

Installation Guide

teleCARE IP

Regulatory Compliance

(US/CAN)

Safety Compliance:

The equipment described herein complies with:

ANSI/UL 2560 Emergency Call Systems for Assisted Living and Independent Living Facilities

CAN/CSA C22.2 No. 205 Signal Equipment

Note: This equipment has been tested and found to comply with the limits for a Class B digital

device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable

protection against harmful interference in a residential installation. This equipment generates,

uses, and can radiate radio frequency energy and, if not installed and used in accordance with

the instructions, may cause harmful interference to radio communications.

However, there is no guarantee that interference will not occur in a particular installation. If this

equipment does cause harmful interference to radio or television reception, which can be deter-

mined by turning the equipment off and on, the user is encouraged to try to correct the interfer-

ence by one or more of the following measures:

Reorient or relocate the receiving antenna.

Increase the separation between the equipment and receiver.

Connect the equipment into an outlet on a circuit different from that to which the receiver is

connected.

Consult the dealer or an experienced radio or television technician for help.

Information to user:

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two

conditions: i) this device may not cause harmful interference, and ii) this device must accept any

interference received, including interference that may cause undesired operation.

This device complies with Industry Canada license-exempt RSS standard(s). Operation is subject

to the following two conditions: (1) this device may not cause interference, and (2) this device

must accept any interference, including interference that may cause undesired operation of the

device.

Le présent appareil est conforme aux CNR d'Industrie Canada applicables aux appareils radio

exempts de licence. L'exploitation est autorisée aux deux conditions suivantes:

(1) l'appareil ne doit pas produire de brouillage, et

(2) l'utilisateur de l'appareil doit accepter tout brouillage radioélectrique subi, même si le brouil-

lage est susceptible d'en compromettre le fonctionnement. CAN ICES-3 (B)/NMB-3(B)

Modifications:

Changes or modifications to the equipment not expressly approved by the party responsible for

compliance could void the user's authority to operate the equipment.

NIRC3 (only)

Note: This equipment has been tested and found to comply with the limits for a Class A digital

device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable

protection against harmful interference when the equipment is operated in a commercial envi-

ronment. This equipment generates, uses, and can radiate radio frequency energy and, if not

installed and used in accordance with the instruction manual, may cause harmful interference to

radio communications. Operation of this equipment in a residential area is likely to cause harm-

ful interference in which case the user will be required to correct the interference at his own

expense. CAN ICES-3 (A)/NMB-3(A)

NIFX, NIRX and NITX (only)

These devices comply with RSS-310 of Industry Canada. Operation is subject to the condition

that these devices do not cause harmful interference.

17 July 2017 / Ver. PF3

TD 93021US

Installation Guide

teleCARE IP

Contents

1 Introduction ..................................................................................................................................1

1.1 General ..................................................................................................................................1

1.2 Installation and Commissioning ...............................................................................................1

1.3 teleCARE IP With Speech ........................................................................................................2

2 Practical Engineering Parameters ...............................................................................................4

2.1 General Limitations .................................................................................................................4

2.2 Network Expectations .............................................................................................................4

2.3 VoIP Requirements (Supplementary) ........................................................................................5

2.4 teleCARE IP Compatible Ascom Handsets (Supplementary) ......................................................5

3 System LAN Cabling .....................................................................................................................6

3.1 Ethernet Switch ......................................................................................................................6

3.2 Ethernet LAN and Room Bus Cables ........................................................................................7

4 System Power .............................................................................................................................10

4.1 24Vdc / 3 Amp Power Supply (Standard) ...............................................................................10

4.2 24Vdc / 8 Amp Power Supply (Seismic) .................................................................................12

4.3 Secondary Power ..................................................................................................................16

4.4 teleCARE IP Power Supply Wiring ..........................................................................................16

4.5 Power Supply Unit (24Vdc) with Multiple Power Buses ..........................................................17

4.6 Maintenance and Service ......................................................................................................18

5 Control Equipment .....................................................................................................................19

5.1 Preparation ...........................................................................................................................19

5.2 Room Controller (NIRC3) .......................................................................................................19

5.3 Preparing the Room Bus and Power Cables ...........................................................................25

5.4 Voice Piggy Back (NIVP) .........................................................................................................29

5.5 Connection Terminals ............................................................................................................31

5.6 Connecting the IP Room Controller Printed Circuit Board ......................................................35

5.7 LED Lamp Boards (NILD2) ......................................................................................................38

5.8 Corridor Lamp (NICL2) ..........................................................................................................43

5.9 System Manager (NISM2) ......................................................................................................51

6 Peripherals ..................................................................................................................................56

6.1 Preparation ...........................................................................................................................56

6.2 Installation Instructions .........................................................................................................56

6.3 Backplates and Surface Mounting Spacer .............................................................................57

6.4 Switch Module Electrical Connections ...................................................................................60

6.5 Bedside Module (NIBM2) ......................................................................................................68

6.6 Medical Rail Socket (NIMS2) ..................................................................................................72

6.7 Door Side Module (NIDM) .....................................................................................................77

6.8 Pull Cord Module - Active (NIPC-W3A) ..................................................................................78

6.9 Toilet Cancel Module - Active (NITC-XXA) .............................................................................80

6.10 Pull Cord Module - Passive (NIPC-XXP) ................................................................................81

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Installation Guide

teleCARE IP

6.11 Toilet Cancel Module - Passive (NITC-XXP) ...........................................................................82

6.12 Pull Cord Module (NIPC2) Active and Passive .......................................................................83

6.13 Duty Selector (NIDS) ............................................................................................................94

6.14 Card Reader (NICR) .............................................................................................................97

6.15 Speech Module (NISP) .......................................................................................................101

6.16 Room Display (NIRD) .........................................................................................................103

6.17 Television Interface Module ...............................................................................................110

6.18 Sunblind Control Module ..................................................................................................112

7 External Inputs .........................................................................................................................114

7.1 Switch modules compatible with NICB ................................................................................114

7.2 Other switch modules with external inputs .........................................................................114

7.3 Preparation .........................................................................................................................114

7.4 NICB-kit ..............................................................................................................................115

7.5 Connection Board ...............................................................................................................116

7.6 Bed Module (NIBM2) and Pull Cord Module - Active (NIPC-XXA) .........................................118

7.7 Door Side Module (NIDM) and Toilet Cancel Module - Active (NITC-XXA) ............................119

7.8 Room Display (NIRD) ...........................................................................................................122

8 Wireless Functionality .............................................................................................................125

8.1 General ..............................................................................................................................125

8.2 Principle of the teleCARE IP with Wireless Functionality .......................................................126

8.3 teleCARE Wireless with Speech ...........................................................................................128

8.4 teleCARE IP Wireless Planning .............................................................................................131

8.5 teleCARE IP Wireless Components ......................................................................................137

9 Installation Examples ...............................................................................................................159

9.1 2-Bed Room with Active Toilet Cancel and Active Pull Cord Peripherals ...............................159

9.2 2-Bed Room with Passive Toilet Cancel and Passive Pull Cord Peripherals .............................161

9.3 2-Bed Room with a Medical Rail Socket at each Bed ...........................................................163

9.4 Room Controller with Corridor Lamps (Master/Slave) ..........................................................165

9.5 4-Bed Room with Speech ....................................................................................................167

9.6 Duty Selector at a staff Station ............................................................................................169

9.7 Positioning of the teleCARE IP Peripherals ...........................................................................171

Document History .......................................................................................................................173

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Installation Guide

teleCARE IP

1 Introduction

The installation guide covers the mechanical and electrical installation of the teleCARE IP Emergency Call

System. The teleCARE IP “System Description” (TD 92608GB) should be read before reading this manual

to gain a general understanding of the teleCARE IP system.

Throughout this document there are “cross-references” in the text which indicate that further details can

be found in another section of this document. The cross-references are colored blue and linked to the

relevant place in the document. Positioning the cursor over the “cross-reference” then click the left

mouse button to go to the relevant section of the document. The product illustrations in this document

represent the products when the illustrations were created. The actual appearance of the products may

vary due to subsequent technical modifications and component changes.

Many devices in this manual are static sensitive. When you see this icon in the manual,

observe all proper handling procedures for static sensitive devices.

1.1 General

teleCARE IP is a Local Area Network (LAN) based Emergency Call System for assisted living and

independent living facilities. The LAN/WLAN infrastructure is used to communicate the information

generated in the emergency call system, such as calls for help or assistance, staff presence, emergency

alarms, technical alarms, etc. The IP integration is at room level with at least one IP port per room.

teleCARE IP operates on a Ethernet LAN based on 10/100 BaseT, using a Cat 5 (or higher) structured

wiring for 100 BaseT. The network shall be a dedicated network.

The teleCARE IP system is modular, scalable and built around the Room Controller (NIRC3). Power is

supplied using an external 24Vdc power supply.

teleCARE IP peripherals are connected to the room controller by a digital room bus. Each room controller

includes four room buses with eight addresses per bus.

In a teleCARE IP Emergency Call System the maximum number of individual call locations must not

exceed 200.

The modularity of teleCARE IP makes it easy to extend and add new functions to already installed

systems. The LAN technology allows easy installation of new room controllers and peripherals in order to

extend the existing teleCARE IP system.

1.2 Installation and Commissioning

The installation and commissioning of teleCARE IP should only be undertaken by qualified technicians

and carried out in accordance with all regulations. Only original teleCARE IP parts and components are to

be used in any teleCARE IP installation. In order for the system to function properly these parts must be

installed in accordance with the appropriate teleCARE IP installation instructions.

The teleCARE IP equipment should only be installed when the building work is completed and when the

environment is clean, dry and totally weatherproof. All control and distribution equipment must be

accessible for commissioning and servicing.

The acceptable environmental conditions for the teleCARE IP system, associated power supplies and

related equipment are all listed systems and components and are in compliance with the safety

requirements of ANSI/UL 2560 Standard for Safety, Emergency Call Systems for Assisted Living and

Independent Living Facilities and CAN/CSA No. 205-12, Signal Equipment.

WARNING: The teleCARE IP equipment should not be installed in areas where the air pressure is

below 850 millibar (approximate maximum altitude of 6100ft (2000m)).

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Installation Guide

teleCARE IP

WARNING: teleCARE IP components, including all handsets, are not intended for use in oxygen

enriched environments.

WARNING: teleCARE IP components, including all handsets, are not intended for use in rooms

where flammable (anesthetic) gases are used.

1.3 teleCARE IP With Speech

The basic installation for a teleCARE IP system with speech is the same as for teleCARE IP without speech

with the exception that room controllers with speech support and a supplementary VoIP gateway are

required. In addition each location where speech is required must have a teleCARE IP speech module. The

speech module can only be used in combination with the teleCARE IP door side module (NIDM), the

bedside module (NIBM), and the pull cord module (NIPC).

1.3.1 Compatible Ascom IM Handsets

teleCARE IP with speech is designed to work with Ascom Interactive Messaging using the Ascom

handsets which support multi-layer interactive messaging. At the time of publication of this document

the Ascom handsets which support multi-layer interactive messaging are:

9d24 / mkII (software 3.71 or higher)

d62 (software 3.0.5 or higher)

d81 (software 2.0.5 or higher)

i62

i75 (software 1.7.7 or higher)

1.3.2 System Overview teleCARE IP with Speech

The following illustration shows a typical example of a teleCARE IP speech system. The options and

system components depend on the specific project requirements.

Figure 1. System overview teleCARE IP with speech

1.3.3 ESPA and TAP Paging System Interface

With the appropriate license, the NISM2 serves as the interface between the teleCARE IP system and ESPA

or TAP paging systems.

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Installation Guide

teleCARE IP

1.3.4 Innovaphone VoIP Gateway

The teleCARE IP system uses the supplementary Innovaphone VoIP gateway to support VoIP speech

functionality. The Innovaphone VoIP gateway is an IP based gateway providing the VoIP based solution

which supports all the features of a traditional PBX. For the teleCARE IP VoIP the SIP Trunk must be used

for the interface to the main PBX. The SIP trunk must be set to “Early offer”.For more information refer to

the teleCARE IP Configuration Manual TD 93019US.

The Innovaphone VoIP gateway is powered by a mains adapter power supply (output 40Vdc 375mA). It is

connected and integrated in the existing telephone system network directly using SIP protocol. It is

configured with the project specific requirements using the teleCARE IP System Manager.

A license is required for the Innovaphone VoIP gateway. For this an activation code has to be ordered

from Ascom before downloading the license from the Innovaphone Customer Portal (https://

my.innovaphone.com/).

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17 July 2017 / Ver. PF3 4

Installation Guide

teleCARE IP

2 Practical Engineering Parameters

In order to ensure the optimal performance of a teleCARE IP system it is important to consider certain

parameters and limitations. The following tables show the most important practical values which can

have an influence on the teleCARE IP system performance.

WARNING: Any deviation from the values and recommendations shown in the following tables

can significantly reduce the performance of the teleCARE IP system.

2.1 General Limitations

2.2 Network Expectations

teleCARE IP Items Practical Limits

NIRC3s per NISM Max. 200

Active peripherals per room bus (addressable - 0 to 3) Max. 4

Active peripherals per room bus (fixed address - 4 to 7) Max. 4

Pull cord peripherals on a passive bus Max. 1

Toilet cancel peripherals on a passive bus Max. 1

Total cable length of an NIRC3 IP room bus Max. 100 feet (30 meters)

Minimum IP room bus voltage 4.5 Vdc

Network Expectations

The LAN installation must be certified and tested in accordance with

ANSI/TIA/EIA-568-A.

The LAN must be dedicated and isolated from any general purpose LAN

The LAN installation should be in accordance with ANSI/TIA/EIA-568-A

LAN cable type: Category 5 (or higher)

Maximum LAN cable length: 328 ft (100 meters)

The LAN must only use switching equipment listed in UL file E360946.

A switch port is required for each room controller

Existing customer LANs must be assessed by Ascom before committing

(not applicable for UL2560 installations which prohibit use of customer LAN's)

For details of the teleCARE IP load and performance see document TD92636GB,

(IP Infrastructure Requirements)

TD 93021US

17 July 2017 / Ver. PF3 5

Installation Guide

teleCARE IP

2.3 VoIP Requirements (Supplementary)

2.4 teleCARE IP Compatible Ascom Handsets (Supplementary)

VoIP Considerations

The Innovaphone VoIP gateway version 10 (or later) is required for teleCARE IP with

speech, as the interface to the PBX.

An interoperability test between the VoIP gateway and main PBX must be performed.

The connection between the PBX and the Innovaphone can be PRI or SIP Trunk

teleCARE IP only supports CODEC G.711 (a-law)

SIP trunk to the VoIP gateway must be set to “Early offer”

teleCARE VoIP shall use the Emergency Call System LAN only.

Ascom Recommendations:

Delay - less than 50 ms is good

Jitter - less than 30 ms is good

Packet Loss - 1% is good (up to 4% is acceptable)

The maximum capacity of the network used for voice should not exceed 25% of the

total network capacity

The maximum capacity of the network used for data and voice together should not

exceed 75% of the total network capacity

teleCARE IP Compatible Ascom Handsets

9d24 / mkII (software 3.71 or higher)

d62 (software 3.0.5 or higher)

d81 (software 2.0.5 or higher)

i62

i75 (software 1.7.7 or higher)

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