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ASUS Wireless routers trouble shooting

guide v2.6

1. Wireless network abnormal：

Computer cannot find wireless router

1. Confirm your wireless adapter in computer is turned on

2. Check whether your wireless adapter can search for the wireless SSID nearby.

3. Confirm the SSID and password you key in are correct

4. Check your router is NOT set to Hide SSID

What can I do if I forgot Wi-Fi password?

1. Set up your wireless router via wired connection

2. Enter router setting page (Key in setting page account and password)

3. Reset your password of router

Please go to [Wireless]>[General]

※ "WPA2-Personal" is recommended to use since it's the most safe encryption way

4. Click Apply to save your setting.

Computer cannot access to Internet through

wireless connection to router

1. Confirm whether SSID and password are correct

2. Confirm that computer can search for router SSID

3. Check if your wireless adapter can obtain IP automatically

To obtain the IPv4 IP settings automatically, click Obtain an IP address automatically.

Click OK when it's done.

4. Confirm if it can successfully access to Internet via wired connection

5. Check whether the wireless LED of router is lighting normally or not

6. Check whether you enabled the Radio function

7. Check whether the other wireless devices have the same symptom/issue.

Back to contents

WiFi signal is often disconnected

1. Please make sure the firmware of router is the latest one.

2. You can swtich to control channels with less interference.

3. Please make sure no disturbances around router which could impact wireless signals

Ex: Microwave, cordless phone, power box…etc.

4. Please make sure no resistance around router which could impact wireless signals

Ex: Iron cabinet, iron door, Concrete walls, sealed cabinet. Put router on the ground or behind

sofa…etc.

5. Please try to place your router at other location

Ex：You can put router on the wood cabinet, on the table, center of your house or closer to the

weakest WiFi signal point

2. LED anomaly：

Power LED flashing

Please follow below steps to operate Rescue mode to fix this problem

(1) Download and install utility

Go to ASUS global website and key in model name

1. Click [Support]

2. Click [Driver & Tools]

3. Select OS

4. Select [Utilities]

5. Find ASUS Rescue mode utility

6. Click [Global] to download

ZIP file will be saved to indicated location

Find ZIP file and unzip it.

Double click to install.

(2) Change the setting of adapter

1. Connect computer to router via wired connection

2. Click [ Start ]→ [ Control Panel ]→ [ Network and Internet ]→ [ Network Connections

]→Click[Change adapter settings ]→ [LAN ]→ Right click [ Properties ]→ Click [Internet

protocol version4(TCP/IPv4) ]→ Click [ Properties ] on the right

3. Revise your setting as below

IP address：192.168.1.10

Subnet mask：255.255.255.0

Click [OK]