7650 BeckettLink Hub, Form No. 62203 Rev 0 — 1918 — 7650 BeckettLink Hub, Form No. 62203 Rev 0
Troubleshooting
Issues Suggestions
No LEDs on Check power at the outlet and make sure power cable is connected to hub.
Can’t connect hub to WiFi
Hub registration keeps failing
Keep the phone close to the hub during the registration process.
Move hub closer to WiFi router.
Make sure the WiFi is enabled on the phone or tablet.
Check yellow WiFi LED on hub, if flashing, use paperclip to push reset once.
Make sure you are connecting to a 2.4 GHz WiFi network.
The network name may contain a reference to 2.4 or 5.0 GHz.
If the WiFi network has anti-spoofing protocols enabled, whitelist SSiDs
that start with “AC000W. Make sure these network ports are open or
whitelisted on your router: 80,443,53,55055,55056.
WiFi LED will be on solid when hub is registered.
Only iOS version 11.0 or later is supported by the BeckettLink® Hub
No available WiFi networks Make sure WiFi is enabled on the phone.
Makes sure phone is not in “airplane” mode.
Yellow WiFi LED flashing Hub is connected to internet, but hub is not registered in cloud application.
Use paperclip to push reset button once, continue WiFi setup process.
Not receiving any updates
from BeckettLink® devices
Use BeckettLink® App to check WiFi signal strength on hub detail page.
Move hub closer to router if signal is 1 or 2 bars.
Check Bluetooth® signal strength on device detail page in BeckettLink® App.
Move hub closer to device (gauge) if signal is 1 or 2 bars.
QR Scan doesn’t work Enter Network ID manually. ID is on label on bottom of hub.
I keep receiving hub
connection lost alerts.
WiFi signal continues to drop
out
Move hub closer to WiFi router. Consider using an ethernet cable to connect
the hub to the router. Hub must be registered to cloud before using ethernet
cable.
Power and Bluetooth® LEDs
are on, but WiFi LED is off.
Check WiFi router to make sure it is powered and broadcasting a signal.
Remove then restore power to hub. Allow hub to reboot.
WiFi LED will not be powered if using ethernet cable connection
Hub is offline Check WiFi router to make sure it is powered and broadcasting a signal.
Remove then restore power to hub. Allow hub to reboot.
Check app for signal, if still no signal, from hub detail page, touch edit.
From Edit Hub Settings, touch Change WiFi settings and follow instructions.
Installed tank gauge or other
device but have not received
update or reading
Try moving the device closer to the hub temporarily and check signal strength.
With the tank gauge, it may be necessary to push the button next to the
battery holder in the tank gauge once to generate an update.
With some devices, like the tank gauge, it could take up to 4.5 hours for the
hub and app to receive an update.
Visit www.beckettcorp.com for additional Information, videos and Frequently Asked Questions
Changes or modification to the equipment not
expressly approved by the party responsible for
compliance could void the user’s authority to operate
the equipment.
NOTE: This equipment has been tested and found
to comply with the limits for a Class B digital device,
pursuant to Part 15 of the FCC Rules. These limits
are designed to provide reasonable protection against
harmful interference in a residential installation.
This equipment generates, uses, and can radiate
radio frequency energy and, if not installed and
used in accordance with the instructions, may cause
harmful interference to radio communications.
However, there is no guarantee that interference will
not occur in a particular installation. If this equipment
does cause harmful interference to radio or television
reception, which can be determined by turning the
equipment off and on, the user is encouraged to try
to correct the interference by one or more of the
following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment
and receiver.
• Connect the equipment into an outlet on a
circuit different from that to which the receiver
is connected.
• Consult the dealer or an experienced radio/TV
technician for help.
This device complies with FCC RF radiation exposure
limits set forth for an uncontrolled environment. The
antenna used for this transmitter must be installed to
provide a separation distance of at least 20cm from
all persons and must not be co-located or operating
in conjunction with any other antenna or transmitter.
This device complies with part 15 of the FCC Rules.
Operation is subject to the two following conditions:
1. This device may not cause harmful interference,
and
2. This device must accept any interference
received, including interference that may cause
undesired operation.
English
This device complies with Industry Canada’s Licence-
Exempt RSS standard(s). Operation is subject to the
following two conditions:
1. This device may not cause interference, and
2. This device must accept any interference,
including interference that may cause undesired
operation of the device.
Français
Le présent appareil est conforme aux CNR
d’Industrie Canada applicables aux appareils radio
exempts de licence. L’exploitation est autorisée aux
deux conditions suivantes:
1. l’appareil ne doit pas produire de brouillage;
2. l’appareil doit accepter tout brouillage
radioélectrique subi, même si le brouillage
est susceptible d’en compromettre
le fonctionnement.
IC Statement
ISED Statement
Innovation, Science and Economic Development
Canada ICES-003 Compliance Label: CAN ICES-3 (B)/
NMB-3(B).
Statements
FCC Statement
