Blackbe;rry PROFESSIONAL SOFTWARE FOR MICROSOFT EXCHANGE Manuale di istruzioni

Administration Guide

BlackBerry Professional Software for Microsoft Exchange

Version: 4.1 | Service Pack: 4

SWD-313211-0911044452-001

Contents

1Managing user accounts................................................................................................................................................... 7

Add a user account...................................................................................................................................................................... 7

Add a user account manually.................................................................................................................................................... 7

Change user account information............................................................................................................................................ 7

Remove a user account from the BlackBerry Professional Software................................................................................... 8

2Managing BlackBerry devices.......................................................................................................................................... 9

Change how to load existing email messages on to BlackBerry devices............................................................................ 9

Options for assigning a BlackBerry device to a user account.............................................................................................. 9

Assign a BlackBerry device to a user account using the BlackBerry Manager.................................................................. 10

Assigning a BlackBerry device to a user over the wireless network.................................................................................... 10

Specify the wireless activation message and password settings.................................................................................... 10

Create and send a wireless activation message to a user................................................................................................. 11

Assign a BlackBerry device to a user using the BlackBerry Desktop Manager................................................................. 11

Protecting lost or stolen BlackBerry devices........................................................................................................................... 11

Protect a lost BlackBerry device........................................................................................................................................... 12

Protect a stolen BlackBerry device....................................................................................................................................... 12

Prepare an existing BlackBerry device for distribution to a new user............................................................................ 13

3 Configuring organizer data synchronization................................................................................................................ 15

Customizing address book synchronization............................................................................................................................ 15

Customize address book synchronization for all user accounts...................................................................................... 15

Turn off address book synchronization for all user accounts........................................................................................... 15

Customize address book synchronization for a specific user account............................................................................ 16

Turn off address book synchronization for a specific user account................................................................................ 16

Customizing task synchronization............................................................................................................................................ 17

Customize task synchronization for all user accounts....................................................................................................... 17

Turn off task synchronization for all user accounts........................................................................................................... 17

Customize task synchronization for a specific user account............................................................................................ 17

Turn off task synchronization for a specific user account................................................................................................. 18

Customizing memo synchronization......................................................................................................................................... 18

Customize memo synchronization for all user accounts................................................................................................... 18

Turn off memo synchronization for all user accounts........................................................................................................ 19

Customize memo synchronization for a specific user account........................................................................................ 19

Turn off memo synchronization for a specific user account............................................................................................. 20

Customizing message filter synchronization.......................................................................................................................... 20

Customize message filter synchronization for all user accounts..................................................................................... 20

Turn off message filter synchronization for all user accounts......................................................................................... 20

Customize message filter synchronization for a specific user account.......................................................................... 20

Turn off message filter synchronization for a specific user account............................................................................... 21

Customizing message setting synchronization...................................................................................................................... 21

Customize message setting synchronization for all user accounts................................................................................. 21

Turn off message setting synchronization for all user accounts...................................................................................... 21

Customize message setting synchronization for a specific user account...................................................................... 22

Turn off message setting synchronization for a specific user account........................................................................... 22

Turn off synchronization for contact pictures on a user account........................................................................................ 22

Managing the wireless backup and recovery of organizer data.......................................................................................... 23

Turn off the wireless backup of organizer data for a user account................................................................................. 23

Remove a user’s organizer data from the BlackBerry Professional Software................................................................ 23

Mapping address book fields..................................................................................................................................................... 23

Map an address book field from the email application to an address book field on all BlackBerry devices............ 24

Map user-defined address book fields to address book fields on all BlackBerry devices............................................ 24

Map an address book field in the email application to an address book field on a specific BlackBerry device....... 24

Map user-defined address book fields to address book fields on a specific BlackBerry device................................. 25

4 Configuring message handling........................................................................................................................................ 27

Managing email message filters............................................................................................................................................... 27

Create an email message filter that applies to all user accounts.................................................................................... 27

Turn on an email message filter that applies to all user accounts.................................................................................. 28

Create an email message filter that applies to a specific user account......................................................................... 28

Turn on an email message filter that applies to a specific user account........................................................................ 29

Managing how messages are forwarded to a user account.................................................................................................. 30

Forward unfiltered email messages to a BlackBerry device............................................................................................. 30

Forward email messages from inbox subfolders to a BlackBerry device........................................................................ 30

Turn off synchronization for email messages sent from a BlackBerry device................................................................ 31

Turn off email message forwarding to a BlackBerry device............................................................................................. 31

Managing wireless message reconciliation............................................................................................................................. 31

Turn off wireless message reconciliation............................................................................................................................ 31

Turn on reconciliation for permanently deleted email messages.................................................................................... 32

Managing message signatures and disclaimers................................................................................................................. 32

Sending notification messages to users.................................................................................................................................. 33

Send a notification message to all users............................................................................................................................. 34

Send a notification message to specific users.................................................................................................................... 34

Managing the incoming message queue................................................................................................................................. 34

Delete messages for a specific user from the incoming message queue....................................................................... 34

Monitoring messages sent from BlackBerry devices............................................................................................................. 35

Configure a blind carbon copy on all messages................................................................................................................. 35

5 Configuring support for attachments............................................................................................................................. 37

Configuring support for attachment file formats................................................................................................................... 37

File formats that the BlackBerry Attachment Service supports....................................................................................... 37

Turn off support for an attachment file format................................................................................................................... 37

Add support for attachment file formats............................................................................................................................. 38

Controlling the size of attachments that users can receive on their BlackBerry devices................................................ 38

Suggested file sizes for attachments................................................................................................................................... 38

Configure the maximum file size for attachments............................................................................................................. 39

Configure the maximum dimensions of image attachments that can display on BlackBerry devices...................... 39

Change the maximum file size of attachments that users can send............................................................................... 40

Optimize the handling of file attachments............................................................................................................................. 40

6 Controlling BlackBerry device behavior using IT policy............................................................................................. 43

Preconfigured IT policies in the BlackBerry Professional Software..................................................................................... 43

Enforcing IT policy changes over the wireless network......................................................................................................... 45

Changing the default behavior of BlackBerry devices and the BlackBerry Desktop Software in your organization

........................................................................................................................................................................................................ 46

Reverting to the default behavior of BlackBerry devices and BlackBerry Desktop Software.......................................... 46

Create an IT policy....................................................................................................................................................................... 46

Create an IT policy based on an existing IT policy................................................................................................................. 47

Change an IT policy rule setting in an IT policy...................................................................................................................... 47

Assign an IT policy to a user account....................................................................................................................................... 48

Import IT policy definitions........................................................................................................................................................ 48

Delete an IT policy....................................................................................................................................................................... 48

Resend an IT policy to a BlackBerry device manually............................................................................................................ 49

Resend an IT policy to a BlackBerry device automatically.................................................................................................... 49

7 Customizing wireless access to enterprise applications............................................................................................ 51

Specify the central push server................................................................................................................................................. 51

Configuring how BlackBerry devices authenticate with content servers........................................................................... 51

Configure how BlackBerry devices authenticate with content servers.......................................................................... 51

Configure the BlackBerry MDS Connection Service to authenticate on behalf of BlackBerry devices with content

servers that use NTLM............................................................................................................................................................ 52

Configure the BlackBerry MDS Connection Service to authenticate on behalf of BlackBerry devices with content

servers that use Kerberos....................................................................................................................................................... 52

Configure the BlackBerry MDS Connection Service to authenticate on behalf of BlackBerry devices with content

servers that use LTPA.............................................................................................................................................................. 52

Configure the BlackBerry MDS Connection Service to authenticate on behalf of BlackBerry devices with the RSA

Authentication Manager........................................................................................................................................................ 53

Allowing push applications on external web servers to make trusted connections to the BlackBerry MDS Connection

Service........................................................................................................................................................................................... 53

Permit BlackBerry devices to connect to untrusted external web servers..................................................................... 54

Configure the BlackBerry MDS Connection Service to retrieve certificates for web servers...................................... 54

Configure the BlackBerry MDS Connection Service to retrieve the status of certificates for web servers............... 54

Install retrieved certificates for web servers....................................................................................................................... 55

Restricting user access to web content.................................................................................................................................... 55

Restrict web content requests from BlackBerry devices................................................................................................... 56

Create URL patterns............................................................................................................................................................... 56

Create a pull rule..................................................................................................................................................................... 56

Assign URL patterns to a pull rule........................................................................................................................................ 57

Assign a pull rule to a specific user...................................................................................................................................... 57

Restricting user access to media content................................................................................................................................ 57

Prevent users from accessing certain types of media....................................................................................................... 58

Configure a size restriction for certain types of media..................................................................................................... 58

Configuring how the BlackBerry MDS Connection Service manages web requests.................................................... 58

Restricting the push content that users can receive on their BlackBerry devices............................................................ 60

Restrict push applications from sending data to BlackBerry devices............................................................................. 60

Create a push initiator for a push application.................................................................................................................... 61

Turn on push authorization.................................................................................................................................................... 61

Create a push rule................................................................................................................................................................... 62

Assign push initiators to a push rule.................................................................................................................................... 62

Assign a push rule to a specific user account..................................................................................................................... 62

Encrypt push requests that push applications send to BlackBerry devices................................................................... 63

Managing push application requests....................................................................................................................................... 63

Specify device ports for application-reliable push requests............................................................................................ 63

Store push application requests in the BlackBerry Configuration Database................................................................ 64

Configure storage settings for push requests stored in the BlackBerry Configuration Database............................. 64

Configure the maximum number of active connections that the BlackBerry MDS Connection Service can process

.................................................................................................................................................................................................... 65

ConfigurethemaximumnumberofqueuedconnectionsthattheBlackBerryMDSConnectionServicecanprocess

.................................................................................................................................................................................................... 65

Clear the push request queue manually on a Microsoft SQL Server............................................................................... 66

Configuring how the BlackBerry MDS Connection Service connects to BlackBerry devices...................................... 66

8 Managing BlackBerry Device Software and wireless applications.......................................................................... 69

Making BlackBerry Device Software or applications available to users............................................................................. 69

Share the network folder........................................................................................................................................................ 69

Install the BlackBerry Device Software files in the shared network folder.................................................................... 69

Add the application files to the shared network folder..................................................................................................... 70

Indexing applications on a network drive................................................................................................................................ 70

Create a software index for the applications in the shared network folder................................................................... 70

Reindex the applications in the shared network folder.................................................................................................... 71

Defining software configurations............................................................................................................................................. 71

Create a software configuration........................................................................................................................................... 71

Create a software configuration based on an existing software configuration............................................................ 72

Applying application control policies....................................................................................................................................... 72

Define an application control policy.................................................................................................................................... 72

Assign an application control policy to an application..................................................................................................... 73

Assign a software configuration to a user account............................................................................................................ 73

Send an application to a BlackBerry device over the wireless network.............................................................................. 73

Load the BlackBerry Device Software or applications on to a BlackBerry device using the BlackBerry Manager...... 74

Managing applications on BlackBerry devices....................................................................................................................... 74

Change an application control policy.................................................................................................................................. 74

Remove an application from a BlackBerry device.............................................................................................................. 74

Upgrade an application on a BlackBerry device over the wireless network.................................................................. 75

Remove a software configuration from a user account..................................................................................................... 75

9 Controlling the BlackBerry environment....................................................................................................................... 77

Protecting BlackBerry device data in transit........................................................................................................................... 77

Change the encryption type.................................................................................................................................................. 77

10 Managing client access license keys.............................................................................................................................. 79

Add a CAL key.............................................................................................................................................................................. 79

Copy a CAL key to a text file...................................................................................................................................................... 79

Remove a CAL key....................................................................................................................................................................... 79

11 Removing the BlackBerry Professional Software from the host server................................................................... 81

Remove the BlackBerry Professional Software from the host server.................................................................................. 81

Remove the registry entries from the host server.................................................................................................................. 81

12 Legal notice.......................................................................................................................................................................... 83

Managing user accounts 1

Add a user account

You must set up user accounts on your messaging server before you set up user accounts in the BlackBerry® Professional

Software.

When you create a user account, you can assign an IT policy to control settings for the account. You can select one of the

preconfigured IT policies, or create your own and select it. For more information about the IT policy rule settings, see the

Policy Reference Guide.

1. On the server that hosts the BlackBerry Professional Software, on the taskbar, click Start > BlackBerry Manager.

2. In the BlackBerry Manager, click the Home tab.

3. In the Account section, click Add New Users Wizard.

4. In the user list, click the name of the user whose BlackBerry Professional Software user account you want to create.

5. Click Select.

6. Click OK.

7. On the Select IT policy screen, specify the IT policy setting for the user account.

8. On the Device Deployment screen, specify how to activate the BlackBerry device.

9. Click Done.

Add a user account manually

1. In the BlackBerry® Manager, click the Users tab.

2. In the Account section, click Add Users.

3. Click Properties.

4. Type or select the user account name.

5. Click OK.

6. Next, you assign an IT policy to the user account and deploy the BlackBerry device associated with the user account.

Change user account information

1. In the BlackBerry® Manager, click the Users tab.

2. Double-click the user account that you want to update.

3. Make your changes.

4. Click Apply.

Administration Guide Managing user accounts

Remove a user account from the BlackBerry Professional Software

When you remove a user account from the BlackBerry® Professional Software, you can retain the BlackBerry configuration

and permissions information in the user's mailbox so that you can add the user account again at a later time.

1. In the BlackBerry Manager, click the Users tab.

2. Right-click the user account that you want to remove. Click Delete User.

3. Click Yes.

4. Choose whether to retain the BlackBerry Professional Software configuration and permissions information in the user’s

mailbox.

Administration Guide Remove a user account from the BlackBerry Professional Software

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