BT Business Hub 3 Istruzioni operative
Contents 1
Contents
Getting up to speed
For the first 24 hours or so, your broadband might slow down or even stop now and
again. That’s normal. It takes that long for your broadband to reach its top speed.
You can help it along by leaving your Hub on all the time, and using your broadband
as much as you can for the first 24 hours. If you’ve got questions about the speed
of your broadband after that, go to www.bt.com/help/broadbandspeed
Your BT engineer will come and set up your BT Total Broadband service and
get one computer connected. After this, you’ll find lots more help in this
guide, if you need it.
Get some help 2
Connect other computers and devices 4
About your Hub 9
Connection troubleshooting 12
Useful information 18
The small print 20
2Get some help
Use these pages to find out where to get lots of help online or if you
need some help fixing a connection problem. There’s also connection
troubleshooting on page 12.
Online help
There’s no need to call and maybe wait in a queue if you’re online and need some help
or advice. Simply go to www.bt.com/help
Other ways to get help
Run BT Broadband Desktop Help – see below.
Advice, tutorials, common questions and videos: go to www.bt.com/start
Tips from other users in our forums: go to www.bt.com/community
Connecting other computers and devices: go to page 4.
Connection troubleshooting: go to page 12.
Desktop help – new and better than ever
BT Broadband Desktop Help (PCs only) is included with your BT Total Broadband service.
It’s a tool that identifies problems with your broadband, email or wireless connection
and the engineer will install it on your computer as part of your BT fibre installation.
It then continually checks your broadband connection. If there’s a problem, BT Broadband
Desktop Help automatically pops up to help fix it.
To open desktop help, just double-click on your desktop or download it straight to
your computer from www.bt.com/help/broadbanddesktophelp
Get some help www.bt.com/help
Get some help 3
BT Broadband Desktop Help will:
• alert you if you have a problem
• support you 24 hours a day
• help you get back online
• run a PC health check
Note: BT Broadband Desktop Help only works with PCs using Windows 7, Vista or XP.
Sorry, it doesn’t work with Macs. If you use a Mac, please try other help options in
this guide.
Once connected, your new broadband connection means faster help, if you need it.
Just go to www.bt.com/help
If you still have problems connecting, see page 12.
Help with computer problems
While the other help listed here focuses on your broadband and Hub, our BT Home
IT Support team can offer you straightforward, jargon-free help with a wide range
of computer-related issues. You can get help over the phone1 or in person2.
To find out more, go to www.bt.com/homeitsupport
Your bill explained
After your order, you might get an interim bill that’s bigger than you expected.
If you’re an existing customer, you might see charges for some of your old service
as well as the new.
To find out more about your bill, go to www.bt.com/mybt
• set up or troubleshoot your BT email account
• fix problems in the background
• help you set up your home network
• update automatically
1 12-month subscription £9 a month. We might not be able to fix some technical problems. Policy on fair use applies.
Exclusions, terms and conditions apply.
2 Engineer visits: charges start from £90.
Prices shown include VAT at 20%. VAT rate and prices may change. See www.bt.com for the latest prices.
4Connect other computers and devices
Connect other computers and devices
How to connect other computers or devices using the CD
Set-up will have connected your main computer to BT Total Broadband, but if you’d
like to connect any other computers or devices, simply run your CD on the computer or
device and follow the set-up wizard. It’s the easiest way to connect other devices.
My CD won’t run. What should I do?
PC users: click on My Computer in the Windows Start menu, right-click your
CD icon, then click BT Home Hub Setup.
Mac OS users: double-click the BT Total Broadband desktop icon, then
double-click setup.app.
How can I find out if my computer or device works with wireless?
See page 5.
How to connect other computers or devices that don’t use a CD
If you’ve a wired device
Simply plug its Ethernet cable into
one of the spare Ethernet (yellow)
ports on the back of your Hub.
To get the best speed possible on
connections that support 80Mb
speeds or over, we recommend
you use the GigE socket (port 4).
Connect other computers and devices 5
If you’ve a wireless device such as a laptop, netbook, smart phone or games console
Use its wireless feature to connect to your Hub. You’ll need your Hub’s wireless network
name and wireless key. You can find these on your Hub’s handy pull-out (see page 9).
If the engineer replaced your old Hub with a new one, he or she may have transferred
your old Hub’s wireless settings to your new Hub – there’s a space on page 19 for you to
keep a note of these details. Once you’ve found these, follow the instructions that came
with your device – for the Hub, read on.
If you’re trying to connect a computer or a device, turn on its wireless – there’s usually
some sort of switch. Then try hovering your mouse or cursor over the icons in your
computer’s system tray or status bar, and look for a wireless icon. If you’re using
Windows Vista or XP, you can also try clicking Start then Connect to… .
If your computer’s got a wireless connection, find your Hub’s wireless network name
in any list displayed (it will start with ‘BTHub3...’), highlight it and click Connect. If you
need to, type in your Hub’s wireless key.
You may need these techy details:
Authentication type: WPA2-PSK or WPA-PSK
Encryption type: AES (WPA2) or TKIP (WPA)
Mode: infrastructure (not ad hoc)
6Connect other computers and devices
An even easier way to connect devices
Your clever new Hub has a WPS (wi-fi protected set-up) button. What’s that mean?
It means all you have to do to connect a WPS-enabled device or a PC (running
Windows 7 or Windows Vista with Service Pack 2) is find your Hub’s network name
using the device or PC you’re trying to connect to broadband – and when you’ve
found and highlighted it and clicked Automatically connect, press the WPS button
on your Hub within two minutes. Some devices may need you to press a button.
To find out more about WPS, go to www.wi-fi.org/wifi-protected-setup
What to do if you have a problem connecting your computer to your Hub
If the computer’s never been connected to the Hub before, see page 4.
Check the Hub lights table and troubleshooting on page 12. If the Broadband light is blue,
broadband to your Hub is okay. If your computer can’t connect, these tips may help.
1 If you haven’t already, press
the Restart button
on your Hub and then try
restarting your computer.
This often gets connections
up and running again.
2 If you’re trying to get to a certain web page, try getting a different web page.
The problem may be with the web site you’re trying to get.
Connect other computers and devices 7
3 If you’re using a firewall, check it isn’t blocking your web browser’s connection to the
internet. Try temporarily turning off your firewall and then restarting your browser.
If you can now get on the internet, there’s a problem with your firewall settings.
To fix this problem, see your firewall’s help information.
If your computer’s connected using an Ethernet cable (yellow ends)
Check that this cable is plugged in correctly by unplugging and plugging back in each end.
Or try plugging the Ethernet cable into one of the other yellow Ethernet sockets on
the back of your Hub.
If you’re using wireless, many things can affect a wireless connection
You could have a problem with interference on your wireless signal, your computer
settings or where your computer and Hub are in your home. These tips may help.
• Check that your computer’s wireless adapter is turned on. Some laptops have a small
switch – please see your computer manual for help
• If you’re using a wireless adapter, check it’s correctly installed and connected
• Check your wireless connection software – it should show if your computer’s connected
to your Hub. Try hovering your mouse or cursor over the icons in your computer’s
system tray (usually on the lower right-hand corner of the screen) – one of these may
show if your wireless is connected. Click or right-click on this to launch wireless manager
If you still can’t get a wireless connection…
• Try moving your computer closer to your Hub
• Move your computer and Hub away from large electrical appliances
• Temporarily turn off other wireless devices in your home, such as wireless TV/video
senders, security cameras and baby monitors
Note: if your computer has an Ethernet port, try plugging in the Ethernet cable.
This may help you to get online. For more help with fixing connection problems,
go to www.bt.com/start
If you still have problems connecting, see page 12.
8Connect other computers and devices
Change wireless channel
Your Hub is always monitoring the wireless channel it’s using and if it detects too much
interference, it will automatically change to another channel. If you want to refresh
a channel, follow the steps below. Or you can manually change to a channel of your
choice – but this will stop the automatic channel selection feature.
Open BT Broadband Desktop Help by double-clicking on your desktop.
Click PC Healthcheck, then the wireless tab and follow the instructions to change
wireless channel.
If you can’t use desktop help, you can manually change wireless channels using the
steps below. You’ll need a computer connected to the Hub so you can access your
Hub Manager.
1 Access Hub Manager by typing bthomehub.home into your web browser.
2 Click Settings.
3 If asked, enter your Hub Admin password. You’ll find this on the bottom of your Hub.
4 In the Basic Settings menu, click Change the wireless channel to avoid interference.
5 Click the Refresh button.
6 Wait a minute for your device to pick up the new channel.
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